Author Topic: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?  (Read 22303 times)

Offline bubbles

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Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #15 on: January 24, 2012, 01:37:24 PM »
I actually have a complaint

Something besides for what you wrote above because what did they do wrong there?

Offline dwkl

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #16 on: January 24, 2012, 03:48:41 PM »
my personal experience was great i purchased a washing machine using gold premier card
broke after 1 week company didnt want to replace it  only fix machine they fixed it broke 2nd time diffrent problem  after 90 days though after the 30 day amex garantee they put it back in dispute as they saw the original call in during the first week after we purchased
  the retailer ate it (must give kudos to town appliance in lkwd nj) took back and exchanged the machine for a diffrent model brand new machine   said he was having many complaints about that particular model though company didnt recall it and kept denying any problems

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #17 on: January 24, 2012, 03:52:19 PM »
gold premier card
You might have mis-read the title. This thread is about Non Amex experiences.

Offline Avid Reader

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #18 on: January 24, 2012, 06:41:57 PM »
said he was having many complaints about that particular model though company didnt recall it and kept denying any problems

Who's the manufacturer and what model?

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #19 on: January 24, 2012, 09:16:26 PM »
my personal experience was great
  the retailer ate it (must give kudos to town appliance in lkwd nj)

so it was covered by store not by the cc?

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #20 on: January 24, 2012, 09:20:52 PM »
used chase visa to cover a piece of furniture they made me hire s/o to come down to my house to write that its broken then they called the store to find out how much the replacment part cost not including labor and delivery. so i ended up paying all those cost myself and the just credited me for the part. nerve

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #21 on: January 25, 2012, 02:14:30 PM »
never mind, got a hold (by mistake) of their leagal dept. and asked them what the physical address is to send small claims court documents, and we setteled it right there. and yes she is sending me a check

Offline AsherO

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #22 on: January 25, 2012, 02:19:44 PM »
never mind, got a hold (by mistake) of their leagal dept. and asked them what the physical address is to send small claims court documents, and we setteled it right there. and yes she is sending me a check

OMG, so if you threaten Amex with legal action over the phone they sometimes offer settle things right there?
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Offline myb821

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #23 on: January 25, 2012, 02:28:48 PM »
OMG, so if you threaten Amex with legal action over the phone they sometimes offer settle things right there?
i think he is talking abt chase

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #24 on: January 25, 2012, 02:44:53 PM »
i think he is talking abt chase

The caps AMEX in the headed threw me off. Either way, if this is true of Chase it's good to know.
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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #25 on: January 25, 2012, 02:47:03 PM »
The caps AMEX in the headed threw me off. Either way, if this is true of Chase it's good to know.
yup

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #26 on: January 25, 2012, 04:51:34 PM »
Tried to use Chase Sapphire return for a small purchase (bought online) and they want the item shipped back.

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #27 on: January 26, 2012, 12:57:03 PM »
OMG, so if you threaten Amex with legal action over the phone they sometimes offer settle things right there?

It is chase sapphire card i was talking about, and we deal with their adminitrative company called enhansment servies which is owned by NEW 9national electronics warranty)

and they did over night the check........................ got it this morning

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #28 on: February 01, 2012, 08:12:53 PM »
Any idea if the SP or the IB has return protection on books?

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Re: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience?
« Reply #29 on: February 01, 2012, 08:38:22 PM »
Any idea if the SP or the IB has return protection on books?

I was gonna say "Google it" :P but then I tried and it's surprisingly difficult to find the T&C... anyone else have luck in finding it?
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