Author Topic: Non-AMEX Return Protection/Extended Warranty: What Was Your Experience? (Read 28926 times)

AJK · « **on:** January 04, 2012, 02:50:29 PM »

We all know AMEX offers probably the best in the business, but there should be a thread on Chase as well, seeing as they're offering some pretty compelling products (read: Sapphire Preferred + Ink Bold).

Share your Chase Return Protection/Extended Warranty experiences here.

Dan · « **Reply #1 on:** January 04, 2012, 02:54:43 PM »

It's not really "Chase" offering the benefits, it's Visa or Mastercard, so I'll take the liberty of changing the title.

Bought 2 items at a store in Kansas, one on AMEX, one on Chase MC.
Did return protection on AMEX without a hitch. Did return protection on Chase MC and they called the store and the store agreed to do a refund for me next time I'm in Kansas, so Chase MC denied the claim.

Saver2000 · « **Reply #2 on:** January 05, 2012, 01:41:30 AM »

Quote from: Dan on January 04, 2012, 02:54:43 PM

It's not really "Chase" offering the benefits, it's Visa or Mastercard, so I'll take the liberty of changing the title.

I just got my check in the mail for price protection.
Seems like chase has a 3rd party company doing the claims for them. The name is "mondial usa". It has nothing to do with visa/MC.

For some reason I got the impression that this 3rd party company is chases insurance company. Which means that every month chase pays them a premium and they need to cover any claims that come in. Makes sense?

AJK · « **Reply #3 on:** January 05, 2012, 01:46:10 AM »

Quote from: Saver2000 on January 05, 2012, 01:41:30 AM

I just got my check in the mail for price protection.

For what? How was the process? On what card?

Quote from: Saver2000 on January 05, 2012, 01:41:30 AM

For some reason I got the impression that this 3rd party company is chases insurance company. Which means that every month chase pays them a premium and they need to cover any claims that come in. Makes sense?

Of course. Though I'm not sure what they're payment schedule is.

That's how AMEX does it as well. They're insurance (at least extended warranty) is underwritten by "AMEX Assurance Company." Now, it may also happen to be owned by AMEX, but it's absolutely a different company.

Yellow · « **Reply #4 on:** January 05, 2012, 01:51:31 AM »

My experience was terrible. I tried to use their price protection and they used every excuse in the book to deny my claim. I worked very hard getting the papers together and sending them, but every time i called they had problems locating my files. In the end i just gave up, (it was just too time consuming) but i learned my lesson the hard way: Visa does not even come close to Amex when it comes to the card protections/benefits (at least IME)

ashers · « **Reply #5 on:** January 17, 2012, 08:51:15 AM »

They are SO HARD TO DEAL WITH!!!!
They come up with excuses AND they say they dont cover anything outside the US!

SPLP · « **Reply #6 on:** January 17, 2012, 08:55:38 AM »

If bought in Europe Amex also requires a warranty that is good in the states to collect

Avid Reader · « **Reply #7 on:** January 17, 2012, 08:58:03 AM »

Additionally, AMEX doesn't either provide return protection for items bought outside the US. I found this out the hard way.

Jkhein · « **Reply #8 on:** January 17, 2012, 09:14:29 AM »

Quote from: Avid Reader on January 17, 2012, 08:58:03 AM

Additionally, AMEX doesn't either provide return protection for items bought outside the US. I found this out the hard way.

Why just Amex, anybody else does?

Avid Reader · « **Reply #9 on:** January 17, 2012, 09:17:57 AM »

Quote from: Jkhein on January 17, 2012, 09:14:29 AM

Why just Amex, anybody else does?

Responding to this post:

Quote from: ashers on January 17, 2012, 08:51:15 AM

They are SO HARD TO DEAL WITH!!!!
They come up with excuses AND they say they dont cover anything outside the US!

Yosel · « **Reply #10 on:** January 24, 2012, 11:29:15 AM »

i purchased somthing with chase sapphire visa, was trying to use the return protection, as the store does not accept returns,
Enhancement Services, called the store and conviced them to take it back for a store credit, otherwise his "credit may be ruined". so he now agrees to give me a store credit, however i dont want to go back to the store again, also is distent away.

Wana take them to small claims court..... anybody done that

? what r my chances??
Thanks

BAHayman · « **Reply #11 on:** January 24, 2012, 12:54:47 PM »

Filed a claim for Return Protection with Chase Sapphire Preferred.

Didn't have an itemized receipt so they asked me to write one up

Got the claim approved but it ended up not being worth it after having to ship the items back so I am just letting the claim expire.

I'm thinking of buying the AMEX Premium Return Protection just so that they cover the return shipping in the case that they ask for the item(s) back.

Yosel · « **Reply #12 on:** January 24, 2012, 01:10:29 PM »

did anyone take chase sapphire visa return protection, to small claims court?

bubbles · « **Reply #13 on:** January 24, 2012, 01:21:03 PM »

Quote from: Yosel on January 24, 2012, 01:10:29 PM

did anyone take chase sapphire visa return protection, to small claims court?

Do you actually have a complaint or just hoping they don't show up?

Yosel · « **Reply #14 on:** January 24, 2012, 01:33:22 PM »

I actually have a complaint

bubbles · « **Reply #15 on:** January 24, 2012, 01:37:24 PM »

Quote from: Yosel on January 24, 2012, 01:33:22 PM

I actually have a complaint

Something besides for what you wrote above because what did they do wrong there?

dwkl · « **Reply #16 on:** January 24, 2012, 03:48:41 PM »

my personal experience was great i purchased a washing machine using gold premier card
broke after 1 week company didnt want to replace it only fix machine they fixed it broke 2nd time diffrent problem after 90 days though after the 30 day amex garantee they put it back in dispute as they saw the original call in during the first week after we purchased
the retailer ate it (must give kudos to town appliance in lkwd nj) took back and exchanged the machine for a diffrent model brand new machine said he was having many complaints about that particular model though company didnt recall it and kept denying any problems

Jkhein · « **Reply #17 on:** January 24, 2012, 03:52:19 PM »

Quote from: dwkl on January 24, 2012, 03:48:41 PM

gold premier card

You might have mis-read the title. This thread is about Non Amex experiences.

Avid Reader · « **Reply #18 on:** January 24, 2012, 06:41:57 PM »

Quote from: dwkl on January 24, 2012, 03:48:41 PM

said he was having many complaints about that particular model though company didnt recall it and kept denying any problems

Who's the manufacturer and what model?

dans fan · « **Reply #19 on:** January 24, 2012, 09:16:26 PM »

Quote from: dwkl on January 24, 2012, 03:48:41 PM

my personal experience was great
the retailer ate it (must give kudos to town appliance in lkwd nj)

so it was covered by store not by the cc?