Author Topic: Help, my laptop is going berserk!  (Read 4104 times)

Offline YitzyS

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Help, my laptop is going berserk!
« on: March 05, 2022, 10:02:46 PM »
My relatively new Lenovo laptop is going nuts.

When I type, other letters pop up, including combinations of letter. When I push enter, it started making random strings of characters, like *zc*z (with the stars). Caps-lock turns on and off with no reason, and it also sometimes triggers the screen grab app, even without me pushing shift-win-s.

At first I thought that perhaps some keys were pushed in. But the letters that were triggered were not specific to a specific area. For example, the * is nowhere near the z or the c.

The issue, which started Friday, makes the laptop totally unusable for anything meaningful. I had to pull out my old XPS to type this post.

I'm completely at a loss. Any leads are immensely appreciated.

@Yo ssi @Chuchum Ainer

Offline etech0

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Re: Help, my laptop is going berserk!
« Reply #1 on: March 05, 2022, 10:06:21 PM »
If you plug in a usb keyboard does it behave? If yes it's a hardware problem (or most likely)
Workflowy. You won't know what you're missing until you try it.

Offline Yo ssi

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Re: Help, my laptop is going berserk!
« Reply #2 on: March 05, 2022, 10:12:19 PM »
If you plug in a usb keyboard does it behave? If yes it's a hardware problem (or most likely)
+1
If not it may be some virus / malware that's having some fun
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Offline AsherO

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Re: Help, my laptop is going berserk!
« Reply #3 on: March 05, 2022, 10:13:15 PM »
You rebooted, and the issue persists, yes?

Any chance something spilled on the keyboard recently?
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Offline etech0

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Re: Help, my laptop is going berserk!
« Reply #4 on: March 05, 2022, 10:13:25 PM »
you can also try on screen keyboard
Workflowy. You won't know what you're missing until you try it.

Offline Chuchum Ainer

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Re: Help, my laptop is going berserk!
« Reply #5 on: March 05, 2022, 10:16:32 PM »
If you plug in a usb keyboard does it behave? If yes it's a hardware problem (or most likely)
I second the motion.

Other things to try are updating all the drivers and running an anti virus program or two. Possibly a software issue. You can boot into safe mode and run the anti virus program from there.

Good luck!

Offline YitzyS

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Re: Help, my laptop is going berserk!
« Reply #6 on: March 05, 2022, 10:16:54 PM »
I rebooted, to no avail. I didn't spill anything, but it doesn't mean a little one wasn't in my study when they weren't supposed to be. (I've heard that funny things were appearing on my DDF account...)

I just went to get a USB keyboard from my desktop computer to check, but the problem suddenly stopped. (On Friday, it was on  ac*
.*
*ZZ*


V
*ZV*

Okay, so it started again. Plugged in the USB keyboard and it's working fine with the plugged-in keyboard.

Offline Chuchum Ainer

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Re: Help, my laptop is going berserk!
« Reply #7 on: March 05, 2022, 10:18:05 PM »

Okay, so it started again. Plugged in the USB keyboard and it's working fine with the plugged-in keyboard.

Most likely hardware then. It should still be in warranty.....

Offline YitzyS

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Re: Help, my laptop is going berserk!
« Reply #8 on: March 05, 2022, 10:18:59 PM »
Most likely hardware then. It should still be in warranty.....
Sounds right, based on what people are saying here.

I purchased a full plan from Lenovo. Should I contact them?

Offline AsherO

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Re: Help, my laptop is going berserk!
« Reply #9 on: March 05, 2022, 10:22:34 PM »
Sounds right, based on what people are saying here.

I purchased a full plan from Lenovo. Should I contact them?

You should. Though I’m still curious to hear whether it behaves normally in safe mode.
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Offline YitzyS

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Re: Help, my laptop is going berserk!
« Reply #10 on: March 05, 2022, 10:22:52 PM »
I bought it from antonline off Ebay on October 11, 2021. I'm assuming I should not try contacting them, but I should rather contact Lenovo?

Offline YitzyS

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Re: Help, my laptop is going berserk!
« Reply #11 on: March 05, 2022, 10:23:12 PM »
You should. Though I’m still curious to hear whether it behaves normally in safe mode.
I'll try it right now.

Offline Yo ssi

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Re: Help, my laptop is going berserk!
« Reply #12 on: March 05, 2022, 10:24:39 PM »
I bought it from antonline off Ebay on October 11, 2021. I'm assuming I should not try contacting them, but I should rather contact Lenovo?
It can't hurt to shoot them a message
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Offline AsherO

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Re: Help, my laptop is going berserk!
« Reply #13 on: March 05, 2022, 10:26:18 PM »
I bought it from antonline off Ebay on October 11, 2021. I'm assuming I should not try contacting them, but I should rather contact Lenovo?

You can check your warranty status here by entering the laptop’s serial number.
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Offline YitzyS

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Re: Help, my laptop is going berserk!
« Reply #14 on: March 05, 2022, 10:32:12 PM »
You should. Though I’m still curious to hear whether it behaves normally in safe mode.
Problem persists in Safe Mode

Offline AsherO

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Re: Help, my laptop is going berserk!
« Reply #15 on: March 05, 2022, 10:36:58 PM »
Problem persists in Safe Mode

I’ll vote hardware with the experts. Hopefully it isn’t too much of a hassle for you to have to deal with a warranty claim so soon after purchase.

Have you tried googling your particular Lenovo model and keyboard issues to see if it’s a common thing?
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Offline YitzyS

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Re: Help, my laptop is going berserk!
« Reply #16 on: March 05, 2022, 11:15:34 PM »
Have you tried googling your particular Lenovo model and keyboard issues to see if it’s a common thing?
Nothing seems to be coming up.

Offline Dan

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Re: Help, my laptop is going berserk!
« Reply #17 on: March 05, 2022, 11:52:22 PM »
That's what you get for buying Lenovo ;)
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Yo ssi

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Re: Help, my laptop is going berserk!
« Reply #18 on: March 05, 2022, 11:56:44 PM »
That's what you get for buying Lenovo ;)
Going strong with 2 ThinkPads and a Yoga #nocomplaints


ETA
That being said I haven't had any laptops that ever really broke on me ;)
« Last Edit: March 06, 2022, 01:24:39 AM by Yo ssi »
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Offline YitzyS

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Re: Help, my laptop is going berserk!
« Reply #19 on: March 06, 2022, 12:08:55 AM »
That's what you get for not living in Cleveland ;)
FTFY

Not sure how it's connected, but that never stopped Dan before...  :P