Help, my laptop is going berserk!

[Chuchum Ainer]

Fwiw, a friend of mine had the same issue (on a dell @Dan). After a few months during which he used it with a usb keyboard, it randomly fixed itself. Still going strong a few months later.

[Joel]

That's what you get for buying Lenovo

Anything changed? 

I use a ThinkPad X1 Yoga when I’m on the go and it’s truly an amazing 2-in-1 laptop. It’s fast, lightweight, durable, has a beautiful screen

https://www.dansdeals.com/shopping-deals/electronics/notebooks/save-30-off-lenovo-thinkpad-ultrabooks-x1-go-laptop-traveling

[Dan]

Anything changed?  ;)https://www.dansdeals.com/shopping-deals/electronics/notebooks/save-30-off-lenovo-thinkpad-ultrabooks-x1-go-laptop-traveling

Clearly

[Jojo202]

Clearly

So, what do you prefer now?

[Moshe Green]

Problem persists in Safe Mode

before you contact lenovo try running malwarebytes (its free to download), im thinking maybe a virus took over your keyboard's driver and is playing games.

[AsherO]

Anything changed? 

2019 was six lifetimes ago, everything changed since then

[YitzyS]

before you contact lenovo try running malwarebytes (its free to download), im thinking maybe a virus took over your keyboard's driver and is playing games.

I downloaded and ran the Microsoft Malware Removal Tool, and the laptop was clean. Is there a point of me doing malwarebytes also?

[Moshe Green]

I downloaded and ran the Microsoft Malware Removal Tool, and the laptop was clean. Is there a point of me doing malwarebytes also?

i dont know about microsoft mrt but i know malwarebytes is good

[YitzyS]

When I send it back, is there any way for me to preserve my license to Microsoft Office? I have a lifetime license for the device, but if they give a new hard drive or a new machine, am I going to be stuck having to get a new license?

[Jojo202]

When I send it back, is there any way for me to preserve my license to Microsoft Office? I have a lifetime license for the device, but if they give a new hard drive or a new machine, am I going to be stuck having to get a new license?

https://answers.microsoft.com/en-us/msoffice/forum/all/copy-move-or-transfer-an-office-installation-to/956244a0-385d-4e21-a21e-87b4179111d1

[Yo ssi]

When I send it back, is there any way for me to preserve my license to Microsoft Office? I have a lifetime license for the device, but if they give a new hard drive or a new machine, am I going to be stuck having to get a new license?

Should be fine if it's tied to your account and you have proof of purchase.

[YitzyS]

So I called, got a shipping label sent, and the problem suddenly vanished.

It was intermittent before, but it has not happened even once in the last 48 hours.

Any ideas? Should I cancel the return ticket?

[YitzyS]

So I called, got a shipping label sent, and the problem suddenly vanished.

It was intermittent before, but it has not happened even once in the last 48 hours.

Any ideas? Should I cancel the return ticket?

And it came back, but was gone again after one minute. Is this a Purim prank from someone?

[Jojo202]

And it came back, but was gone again after one minute. Is this a Purim prank from someone?

return it now... or you know the issue is going to be back a day after the warranty is over....

[YitzyS]

return it now... or you know the issue is going to be back a day after the warranty is over....

I have the warrantee for another year and a half, IIRC. My issue is what happens if I return it and they say that it is fully functional and that nothing is broken?

[Jojo202]

I have the warrantee for another year and a half, IIRC. My issue is what happens if I return it and they say that it is fully functional and that nothing is broken?

Tell them it happens sporadically... and the hardware is defective and should be replaced...

[YitzyS]

Here's an update, and a call for advice.

I sent my laptop into Lenovo. (I had purchased a comprehensive multi-year warranty).

I got it back fixed... or not. Same issue was immediately present. So I called them and they told me to send it in... again.

Today I got it back for the second time. I immediately checked and I saw that the issue vanished. So I spent much of the day reinstalling all my programs (they wiped it clean this time), and when I was almost completed, I realized that the fingerprint scanner, which was part of my power button, was not connected. I checked the device manager and I see that it is not installed. Either they replaced the keyboard with a non-fingerprint one, or they never reconnected that part of the button.

So I called them back, and after they made me reset my computer and run all sorts of diagnostic tests, they told me to send it in... AGAIN!

I said ABSOLUTELY NOT (yes, caps intentional!) and that they must replace my machine. I didn't spend money to buy a computer just that it should sit in FedEx boxes going back and forth between my house and the incompetent repairmen at Lenovo. So she said that she will refer this to customer care for replacement and they'll contact me in the next few days.

Question is as follows: Do I lose my paid warranty if they give me a new computer? Can I demand that they reinstate my warranty on the new model? Also, I want to get something real in compensation for this heartache and time waste. THEY BROKE MY COMPUTER! My fingerprint reader was WORKING when I sent it back. I think they are responsible to go way further than a typical warranty.

[Yo ssi]

Here's an update, and a call for advice.
...

It depends how far your willing to push, once you get a case manager assigned to your case they usually have more leeway, and you can possibly get an upgraded model.

[YitzyS]

It depends how far your willing to push, once you get a case manager assigned to your case they usually have more leeway, and you can possibly get an upgraded model.

Interesting thought.

Is there any way they would transfer the warranty to a new computer? Or is a warranty serial-number specific and cannot be transferred?

[ckmk47]

Interesting thought.

Is there any way they would transfer the warranty to a new computer? Or is a warranty serial-number specific and cannot be transferred?

You can ask for a replacement warranty. A new one for the new machine - gratis.