United Customer Service

[Rivky]

I had an issue on a flight where I had paid for business class and was seated in economy. I have been trying to get my points back but I am getting nowhere with United Customer Care.

I have contacted them multiple times over a month ago with no response.

Let me know if there is an email address I can contact to help expedite this request.

[HoKo]

I had an issue on a flight where I had paid for business class and was seated in economy. I have been trying to get my points back but I am getting nowhere with United Customer Care.

I have contacted them multiple times over a month ago with no response.

Let me know if there is an email address I can contact to help expedite this request.

file a DOT complaint

[WonderingYid]

I had an issue on a flight where I had paid for business class and was seated in economy. I have been trying to get my points back but I am getting nowhere with United Customer Care.

I have contacted them multiple times over a month ago with no response.

Let me know if there is an email address I can contact to help expedite this request.

CC dispute?

[lubaby]

Did you submit an official refund request? Those usually get processed pretty quickly (1-2 weeks).

https://www.united.com/en/us/refunds

[AMH]

You can call this United customer service number they are a very helpful team.

+1 800 426 5561