I had bought a ticket with Chase points on ElAl and I needed to change my flight. I called Chase and they changed me to ElAl 27 from TLV to EWR on 4/14. But they can’t seem to get the reservation ticketed. Twice already ElAl cancelled my reservation because it was never ticketed. Chase was able to re-reserve me (the last time they upgraded me to Premium Economy because that was what was available) but I’m still not ticketed, and I’m afraid I’ll get locked out of the flight.
When I call Chase they say it’s because ticketing department is very busy, but they could not help me further.
Any advice what I can do? It’s very nerve wracking!