Author Topic: Chase not ticketing my reservation  (Read 409 times)

Offline JackM

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Chase not ticketing my reservation
« on: April 03, 2022, 09:17:05 PM »
I had bought a ticket with Chase points on ElAl and I needed to change my flight. I called Chase and they changed me to ElAl 27 from TLV to EWR on 4/14. But they canít seem to get the reservation ticketed. Twice already ElAl cancelled my reservation because it was never ticketed. Chase was able to re-reserve me (the last time they upgraded me to Premium Economy because that was what  was available) but Iím still not ticketed, and Iím afraid Iíll get locked out of the flight.
When I call Chase they say itís because ticketing department is very busy, but they could not help me further.
Any advice what I can do? Itís very nerve wracking!
« Last Edit: April 03, 2022, 09:20:16 PM by JackM »

Offline theblakdavid

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Re: Chase not ticketing my reservation
« Reply #1 on: April 04, 2022, 02:54:50 AM »
I had bought a ticket with Chase points on ElAl and I needed to change my flight. I called Chase and they changed me to ElAl 27 from TLV to EWR on 4/14. But they canít seem to get the reservation ticketed. Twice already ElAl cancelled my reservation because it was never ticketed. Chase was able to re-reserve me (the last time they upgraded me to Premium Economy because that was what  was available) but Iím still not ticketed, and Iím afraid Iíll get locked out of the flight.
When I call Chase they say itís because ticketing department is very busy, but they could not help me further.
Any advice what I can do? Itís very nerve wracking!
I have the same issue - I am trying to fly tonight Turkish TLV-JFK but the reservation was cancelled due to not being ticketed. Now flight is about 14 hours away and not sure what to do to make sure it gets ticketed Ö
Calling isnít helping