Dell AMEX billing problems.

[ExGingi]

On 12/31/2021 I realized that my November order isn't shipping on time to take advantage of the sem-annual Dell credit on the AMEX BP, so I went ahead and purchased some XBOX gift cards.

Alas, something seems to have gone wrong on Dell's side, and the charge didn't (fully) come through, though I did receive the XBOX GC codes.

Now Dell keeps on asking for me to make a payment, and I keep on telling them it's their issue, the payment was authorized by AMEX, and I have no idea what issues they might have had with billing AMEX, but I am not making another payment for something that I would have had for $0 out of pocket.

Any other DPs of this type (and how to deal)?

Most recent e-mail from Dell (notice the hours of this individual):

Dear Customer,

We see that you have made the purchase with Dell for Microsoft XBOX
Using your AMEX Card ending with 1032 the auth was for 200.00  & the payment failed
Amex card ending with 1059 the auth was for 114.56 but the payment received only for 64.56

Please check with the bank and revert
 

Thanks and Regards,

Irshad Ahmed H
Specialist, Accounts Receivable (U.S Global Non Terms )
(EMEA/APJ Chargebacks and EMEA CCE)
Dell | FSS
Monday to Friday 18:30 – 3:30 IST
US | 1800-624-9897 Extn: 6195750

[AJK]

Sadly, not an uncommon issue.

If you don't make it right, they'll likely send to collections.

@Yehuda25

[ExGingi]

Sadly, not an uncommon issue.

If you don't make it right, they'll likely send to collections.

@Yehuda25

And?

I dispute it with collection, and then?

@Dan Maybe you can make your contacts at AMEX aware of the issues with AMEX, substantially reducing the value of the credit.

[AJK]

And... you didn't pay for it. May be their fault, but you're not going to successfully dispute.

[Yehuda25]

Sadly, not an uncommon issue.

If you don't make it right, they'll likely send to collections.

@Yehuda25

I've had this exact situation and they didn't send to collections. I doubt they will. I had a different case where I disputed and won, that went to collections.

[ExGingi]

I've had this exact situation and they didn't send to collections. I doubt they will. I had a different case where I disputed and won, that went to collections.

What amounts?

You disputed with the collection agency?

[ExGingi]

And... you didn't pay for it. May be their fault, but you're not going to successfully dispute.

What if I tell them I refuse to pay, willing to return the merchandise for a full refund?

[Yehuda25]

What if I tell them I refuse to pay, willing to return the merchandise for a full refund?

I ignored them, few years later haven't heard back BH. In the other case I disputed with amex and won, but Dell sent it to collections.. amex then refunded me again to pay our for it essentially

[ExGingi]

And here we go again.

I thought keeping it simple to one card and only eGift Cards being ordered should run smoothly, but besides adding sales tax, which should not be added to GC sales, I am faced with

[Mo2]

And here we go again.

I thought keeping it simple to one card and only eGift Cards being ordered should run smoothly, but besides adding sales tax, which should not be added to GC sales, I am faced with

also kept on having issues getting orders through.
 Ended up requesting new card numbers from Amex (lost card) and order went through on new card

[ExGingi]

also kept on having issues getting orders through.
 Ended up requesting new card numbers from Amex (lost card) and order went through on new card

Order went through. I bought XBOX GCs and have the codes, but it didn't post to AMEX.

[Mo2]

Right.  Bad reading compression by me
Very odd though