Tortured, really?
And why can't people bring their own food and water?
Sounds like it was a disorganized mess, but no need for the hyperbole.
Because they planned on getting there in 2.5 hours instead of 10?
Because they don't own portable bathrooms?
Because they're the normal people who went the right way, purchased tickets, and calculated their day based on time slots that never materialized?
Why would anyone trust and go with the announced plans if that means giving yourself over to some unknown
<…> for 24hrs?
In the meantime, those same "extremists" without tickets had it quite smooth; 40 of their busses made it in without any issues, while their normal law-abiding counterparts were tortured.