Here is why I once had to resort to Best buy management:
Just a small excerpt of my chat;
Brian P:
As per records I see that the product on Target is on sale
Brian P:
I am sorry to say we do not Price Match with the sale Price
Brian P:
We only Price Match with the original value of the product
You:
huh? what does that mean
You:
obviously its gonna be a sale price
7:24 p.m.
Brian P:
It is not written under the policies but we only Price Match with the Original value of the product
Needless to say I was MAD. A quick forward of the chat transcript to the executive's email got me the item I wanted to order, for FREE and a some validation: "I read the chat log you sent us; I really apologize for the inconvenience this has caused. What the agent said is incorrect, the price match you requested is completely valid."