It isn't against the terms. But your "friend" would need to know who you are when asked, as well as some basic facts about you like what city you live in. Let's be clear, they're looking to bust brokers who are selling award tickets here. The people crying the most about it are those who avail themselves of this as either the broker or customer, despite the fact that it is clearly against the program terms.
Had a terrible one with them recently as follows:
I have booked a ticket for my father and step-mother, using my sister's points. flying LHR - JFK on Sep 6. When he arrived at the airport, they have questioned him about the account holder.
He said, that one of his children has arranged it, but he doesn't which one of their accounts they have used, as they make up between them who will give him the points, so he will call up his son and ask.
The agent has started shouting at him, and cancelled his ticket, and forced him to bu a revenue ticket at around $2500 per pax.
After the flight, I have sent them an email on behalf of my sister, showing them her BC and MC, and asked them to refund the costs, as this was 100% legit.
They have responded:
'Upon checking the booking in question, transaction payment had been disputed, which is why your parents were require to pay full fare for new booking. On this occasion, we have no other information, so please refer to your card issuer.'So I have emailed them to confirm that this wasn't the case, and the charge is still on my father's CC, and there hasn't been any dispute.
they have responded with the following: '
Thank you for getting back in touch with us.
Unfortunately, the email address you are using to write to us is not linked to the Flying Club account.
Due to data protection, we are unable to advise any further on this. We will require all correspondence to come from the email address linked to the account.When my father has emailed them directly they have responded:
'As you were unable to verify details of who purchased your ticket, and the Frequent Flyers details, the decision was made to deny you boarding.
As per our conditions of carriage, we require you to verify details of who purchased your ticket, and the Frequent Flyers details. We have the right to refuse your travel, according to Article 13 (referring to subsection 13.1 r, hh and ii)
For further information to the conditions, you agree to at the time of making your booking, you can view this online or follow the below link.
https://help.virginatlantic.com/gb/en/policies/conditions-of-carriage/article-13.html
Please may I, therefore, kindly suggest that it be worth contacting your travel insurance provider, who may have the capacity to assist you.'He had no other choice, but to contact his CC issuer, and they have raised a dispute on this charge, which to date they have not yet responded to.
On November 6, I have tried to log in to MY account which had no connection to this whole story, other than that I have emailed them on my sister's behalf from my email address, which is 100% legal, but my account was suspended, and I couldn't use any points or vouchers.
I have sent them an email, the next day, but they have not yet responded.
It seems that they have punished me for being his Son?
