spg "good will" points

[arch]

I don't know if this is important to anyone, but here goes.....
I just transferred 9000 MR points to SPG. It converts to 2997 points. I wanted to use them for a night at the Le Meridian @ the dead sea. Problem was that I needed 3000 Spg's. I asked them if I could buy 3 spg points, they said minimum is 500 for about $18. I asked if theres a manager that maybe could give or lend me 3 measly points. Th manager said no (gasp). I called back and a very nice and fast talking FEMALE AMERICAN CSR offered (without my asking) to give me 3 "good will" points. I know its not alot, but I now was able to book the room and didn't hafta spend any money or convert any more then I needed to.

[lcyitz]

you see you just gotta keep trying.

[naomibatac]

It is fortunate that you are able to get your 3 goodwill points. However, it is frustrating that there seems to be a disagreement between the decision of the manager and the CSR.  What happens if  you were not able to get your 3 goodwill points?

[lcyitz]

hey that was your first post, nice!

[milechazzer]

I've found that most CSRs have the ability to give you a lot more than 3 points, just "for being a good customer"

[moish]

i had 53,602 aa miles that expired, and to reinstate them the costs are $200 for up to 50k, and $400 for up to 100k. i told them i only wanted to reinstate 50k for the $200, and she put me on hold for 2 minutes. she came back and told me her supervisor allowed her to to give me the whole thing. i didnt even ask! on her own, she asked. now thats a good csr

[arch]

i had 53,602 aa miles that expired, and to reinstate them the costs are $200 for up to 50k, and $400 for up to 100k. i told them i only wanted to reinstate 50k for the $200, and she put me on hold for 2 minutes. she came back and told me her supervisor allowed her to to give me the whole thing. i didnt even ask! on her own, she asked. now thats a good csr

she was female, theyr the best CSRs..... Just sayin

[moish]

not necessarily

[est]

she was female, theyr the best CSRs..... Just sayin

beg to differ...

[arch]

beg to differ...

I don't mean to offend anyone, but I really feel that when a man calls hell be much more successful if the csr is female. I have extensive experience in this ( I wont say what I do for a living) and time and time again, I've been proven correct.
When a woman calls she will almost always be more successful with a man, and if she flirts and plays what I call "damsel in distress" its even better. I have told many females (and a couple of rebbetzins!) to do that, and they've been successful!

[Jkhein]

My experience with Chase SP csr's, when requesting goodwill points which I do often, the woman are always very stingy or refuse outright where the men are much easier and give big amounts. They are probably less scared...

[Side incomer]

My experience with Chase SP csr's, when requesting goodwill points which I do often, the woman are always very stingy or refuse outright where the men are much easier and give big amounts. They are probably less scared...

I can tell the same from my experience. Woman are a lot more likely to follow the rules they have been given than men do.
I went in once to Chase, looking to open up an account. The female banker gave me a list of things I should bring along to be able to open the account, instead I just went one desk to get a male, and the account has some how been opened.

[easy48]

I just noticed that my Amex SPG card which I signed up for several years ago is now changing from the introductory APR rate that I had when I signed up to 2.90%.  I dont have any balances on my credit cards and never had so this really wont be affecting me. 

BUT, I am thinking about calling to see if they can offer some goodwill points because of the upcoming change in my APR plan which will make a big difference to me (as far as they are concerned at least).  Anyone have any experience with this type of thing?  Worth going for it? 

Advice?

[Fan of Dan]

BUT, I am thinking about calling to see if they can offer some goodwill points because of the upcoming change in my APR plan which will make a big difference to me (as far as they are concerned at least).  Anyone have any experience with this type of thing?  Worth going for it? 

Advice?

call them or sm for sure. you have nothing to lose and only to gain. chances are solid you will get something.

[arid]

i thought le meridian isnt starwoods anymore