Author Topic: Customer Service agent calling you by your first name  (Read 1264 times)

Offline jose34

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Customer Service agent calling you by your first name
« on: July 17, 2022, 08:31:34 PM »
Does it bother anyone through chat or phone, after every part of the conversation they end of by saying your first name, for example:

How can I help you, xxxx?
and then again
Thank for the confirmation, xxxx.
and then again
 I can initiate the refund for you, xxxx
etc.....

Offline YitzyS

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Re: Customer Service agent calling you by your first name
« Reply #1 on: July 17, 2022, 08:33:33 PM »
Does it bother anyone through chat or phone, after every part of the conversation they end of by saying your first name, for example:

How can I help you, xxxx?
and then again
Thank for the confirmation, xxxx.
and then again
 I can initiate the refund for you, xxxx
etc.....
no way, jose

Offline koplonko

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Re: Customer Service agent calling you by your first name
« Reply #2 on: July 17, 2022, 10:02:33 PM »
Usually if you introduce yourself as Mr xxxx, they will address yo with the Mister

Offline Sam 77

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Re: Customer Service agent calling you by your first name
« Reply #3 on: July 17, 2022, 10:18:44 PM »
Does it bother anyone through chat or phone, after every part of the conversation they end of by saying your first name, for example:

How can I help you, xxxx?
and then again
Thank for the confirmation, xxxx.
and then again
 I can initiate the refund for you, xxxx
etc.....

Why in the world should it bother someone?

Offline Eb228

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Re: Customer Service agent calling you by your first name
« Reply #4 on: July 17, 2022, 10:23:17 PM »
R Gershon Ribner says a story where R Ahron Schechter was overheard on the phone with the bank screaming " I'm not Aron to you, I'm Mr. Schechter. We've never met and are not friends on first name basis"
(Obv he was saying in contexts of opposite gender calling by first names at work)

Offline jose34

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Re: Customer Service agent calling you by your first name
« Reply #5 on: July 17, 2022, 11:03:11 PM »
R Gershon Ribner says a story where R Ahron Schechter was overheard on the phone with the bank screaming " I'm not Aron to you, I'm Mr. Schechter. We've never met and are not friends on first name basis"
(Obv he was saying in contexts of opposite gender calling by first names at work)

This is exactly my point, " I'm not Aron to you, I'm Mr. Schechter. We've never met and are not friends on first name basis"
So why are they calling me by first name, It bothers me when some guy from India, or some Arab calls me by first name....

Online Euclid

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Re: Customer Service agent calling you by your first name
« Reply #6 on: July 17, 2022, 11:08:05 PM »
It bothers me when some guy from India, or some Arab calls me by first name....
Where's CV when you need him

Offline PlatinumGuy

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Re: Customer Service agent calling you by your first name
« Reply #7 on: July 17, 2022, 11:09:11 PM »
There are also people who don't like it when their spouse calls them by their first name
״וזה כלל גדול: שישנא אדם כל דבר שקר. וכל מה שיוסיף שנאה לדרכי השקר – יוסיף אהבה לתורה.״ - אורחות צדיקים

Online Yehuda57

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Re: Customer Service agent calling you by your first name
« Reply #8 on: July 17, 2022, 11:34:29 PM »
This is exactly my point, " I'm not Aron to you, I'm Mr. Schechter. We've never met and are not friends on first name basis"
So why are they calling me by first name, It bothers me when some guy from India, or some Arab calls me by first name....

Can we get a list of which nationalities/races can call you by your first name?


Offline ckmk47

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Re: Customer Service agent calling you by your first name
« Reply #9 on: July 17, 2022, 11:59:20 PM »
It doesn't bother me at all.
Sometimes my chat is specific to my account, so they use the name on the account, other times I supply them with whatever name I want.
I could use Mrs X, her royal highness, weirdo, whatever I choose.  They're probably not even typing it out.  They probably have a 'insert customer's name' button.


If it's a call, they certainly use whatever name I gave them.
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Offline yerushabubby

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Re: Customer Service agent calling you by your first name
« Reply #10 on: July 18, 2022, 01:07:24 PM »
I had one time where they asked to speak to my husband and then quickly asked for his "shem prati" (first name).  I answered that it is prati (personal), and she thought that I meant that that is his name!