Author Topic: Looking for help - Fare not honored by United  (Read 555 times)

Offline extoreadat

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Looking for help - Fare not honored by United
« on: September 05, 2022, 03:55:29 PM »
Hi Dan and Friends,

I'm looking for advice if there is anything I can do about the fact that I booked a flight (from TLV to NYC through Europe) with United, and after it was booked, and my card was charged, I received a message that one leg has not been confirmed. I contacted customer service and they said (after 4 hours on chat with them) that since one of the legs is through a partner of theirs rather than their own flight, they cannot guarantee the fare. I asked them to give me a United flight for the same price, and they refused.

Do I have any recourse at all, or I have to go back to look for a new flight?

Thanks for your help
ET

Offline Saulius

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Re: Looking for help - Fare not honored by United
« Reply #1 on: September 06, 2022, 09:25:40 AM »
Hi Dan and Friends,

I'm looking for advice if there is anything I can do about the fact that I booked a flight (from TLV to NYC through Europe) with United, and after it was booked, and my card was charged, I received a message that one leg has not been confirmed. I contacted customer service and they said (after 4 hours on chat with them) that since one of the legs is through a partner of theirs rather than their own flight, they cannot guarantee the fare. I asked them to give me a United flight for the same price, and they refused.

Do I have any recourse at all, or I have to go back to look for a new flight?

Thanks for your help
ET

Did United.com issue the ticket (provide an eticket number for your reservation) ?

Offline Dan

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Re: Looking for help - Fare not honored by United
« Reply #2 on: September 06, 2022, 10:10:24 AM »
I asked them to give me a United flight for the same price, and they refused.
LX? Or which partner?
I would DM United and HUCA for this.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline extoreadat

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Re: Looking for help - Fare not honored by United
« Reply #3 on: September 06, 2022, 10:47:22 AM »
Thank you both so much for answering. Yes, they issued the ticket with a reservation number. I got a message almost immediately on the screen that said 'One of the flights in your itinerary has been cancelled or is still not confirmed'

The flight they were talking about was Lufthansa Miami to Munich, Munich to Tel Aviv.

Any ideas?

Offline Dan

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Re: Looking for help - Fare not honored by United
« Reply #4 on: September 06, 2022, 10:48:52 AM »
Any ideas?
I asked them to give me a United flight for the same price, and they refused.
I would DM United and HUCA for this.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.