Author Topic: uber account blocked  (Read 1174 times)

Offline Luvtotravel

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uber account blocked
« on: October 30, 2024, 03:26:07 PM »
im a sporadical uber rider and just had my account blocked due to low ratings. since when is this a thing?? im out of the country currently and have no way of making a new account since i need new number to do that and google wont give me a new number while out of the country. beyond frustrating. i tried reaching out to support yesterday still havent gotten a response. any advice?
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Offline Dan

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Re: uber account blocked
« Reply #1 on: October 30, 2024, 03:30:19 PM »
What were your ratings?
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Offline Luvtotravel

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Re: uber account blocked
« Reply #2 on: October 30, 2024, 03:31:34 PM »
What were your ratings?
i have no idea. i dont have the app only used to call from computer and no idea where to check it. what are ratings based on anyhow?
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Offline Yehudaa

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Re: uber account blocked
« Reply #3 on: October 30, 2024, 03:52:06 PM »
i have no idea. i dont have the app only used to call from computer and no idea where to check it. what are ratings based on anyhow?
Drivers rate you based on being on time when they get there, being courteous in the car, or being Jewish*.

It's right under your name on the Account tab in the app. Not sure about on the computer.

*True story- I had a driver with a very arabic name who gave me a one-star review despite me waiting outside when he arrived, having said good morning when I got in the car, and not eating or talking on the phone, etc. Uber support was useless, as they usually are. Thankfully I got the notification about the one-star review before I reviewed him, so at least I was able to retaliate with a one-star review.

« Last Edit: October 30, 2024, 03:55:16 PM by Yehudaa »

Offline Dan

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Re: uber account blocked
« Reply #4 on: October 30, 2024, 07:05:28 PM »
Drivers rate you based on being on time when they get there, being courteous in the car, or being Jewish*.

It's right under your name on the Account tab in the app. Not sure about on the computer.

*True story- I had a driver with a very arabic name who gave me a one-star review despite me waiting outside when he arrived, having said good morning when I got in the car, and not eating or talking on the phone, etc. Uber support was useless, as they usually are. Thankfully I got the notification about the one-star review before I reviewed him, so at least I was able to retaliate with a one-star review.


How do you get notified of a review?
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Offline Shmuel K

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Re: uber account blocked
« Reply #5 on: October 30, 2024, 07:22:56 PM »
I once had a similar story on this topic perhaps the opposite way, I was taking an Uber and the driver refused to turn off the Non Jewish music and said if we have a problem she can drop us off at the gas station at the side of the highway, so we did that and ordered a new one. I gave that driver a 1 star review and complained to uber via the app and BH they at least refunded whatever money was spent on the trip.
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Online yungermanchik

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Re: uber account blocked
« Reply #6 on: October 30, 2024, 07:33:35 PM »
im a sporadical uber rider and just had my account blocked due to low ratings. since when is this a thing?? im out of the country currently and have no way of making a new account since i need new number to do that and google wont give me a new number while out of the country. beyond frustrating. i tried reaching out to support yesterday still havent gotten a response. any advice?
I don't know if this is helpful to you or not. But in the meantime, until you get a new account or your account reinstated, you can use Tremp or Fruber to book Ubers for you.
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Offline Yehudaa

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Re: uber account blocked
« Reply #7 on: October 30, 2024, 07:59:13 PM »
How do you get notified of a review?
I got a notification on my phone right after the ride saying that a driver had given me a low rating, with a link to an Uber page about how to behave courteously in an Uber (be on time, don’t slam door, don’t eat, don’t yell on your phone, etc.).

Offline Dan

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Re: uber account blocked
« Reply #8 on: October 30, 2024, 08:17:59 PM »
I got a notification on my phone right after the ride saying that a driver had given me a low rating, with a link to an Uber page about how to behave courteously in an Uber (be on time, don’t slam door, don’t eat, don’t yell on your phone, etc.).
Interesting.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Yehudaa

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Re: uber account blocked
« Reply #9 on: October 30, 2024, 08:39:13 PM »
Off topic from OP's post, but just remembered this:

I was once in Lakewood and ordered a Lyft. Driver showed up and spoke almost no english. It was clearly his first day on the job- I got in the car, and he asked me where I wanted to go. He thought driving Lyft was like being a taxi driver. I tried explaining that he needed to click in the app that he had picked me up, and that then the app would show him where to go, but I couldn't get through the language barrier. I even offered to show him on his phone, but he didn't want me to do that.

Anyway, ultimately I gave up and showed him where I wanted to go. As we drove, my side of the app showed him getting farther and farther from the pickup location. He never did click that he picked me up.

I messaged Lyft because I felt like maybe it was wrong that he wouldn't get paid anything for the ride. Naturally, CS apologized and told me not to worry about him getting paid.

I didn't have an opportunity to rate the guy cuz according to the app he never picked me up, but I thought he deserved 5 stars for the free ride.

Offline Shmuel K

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Re: uber account blocked
« Reply #10 on: October 30, 2024, 08:52:36 PM »
Off topic from OP's post, but just remembered this:

I was once in Lakewood and ordered a Lyft. Driver showed up and spoke almost no english. It was clearly his first day on the job- I got in the car, and he asked me where I wanted to go. He thought driving Lyft was like being a taxi driver. I tried explaining that he needed to click in the app that he had picked me up, and that then the app would show him where to go, but I couldn't get through the language barrier. I even offered to show him on his phone, but he didn't want me to do that.

Anyway, ultimately I gave up and showed him where I wanted to go. As we drove, my side of the app showed him getting farther and farther from the pickup location. He never did click that he picked me up.

I messaged Lyft because I felt like maybe it was wrong that he wouldn't get paid anything for the ride. Naturally, CS apologized and told me not to worry about him getting paid.

I didn't have an opportunity to rate the guy cuz according to the app he never picked me up, but I thought he deserved 5 stars for the free ride.
That's interesting.
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Offline Luvtotravel

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Re: uber account blocked
« Reply #11 on: October 30, 2024, 11:51:58 PM »
I don't know if this is helpful to you or not. But in the meantime, until you get a new account or your account reinstated, you can use Tremp or Fruber to book Ubers for you.
did that tx!
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