Where to complain for non refund of tlv Malta flight from 2021

[Kabrams1618]

I had a flight from tlv to Malta on Air Malta
Which was cancelled during covid in June 2021
I have been trying for 2 years to get a refund.
Dozen emails and phone calls. I even offered to accept
Points or a voucher.  I'm  tired of waiting.
Where can I complain and demand compensation.

[SHL]

I had a flight from tlv to Malta on Air Malta
Which was cancelled during covid in June 2021
I have been trying for 2 years to get a refund.
Dozen emails and phone calls. I even offered to accept
Points or a voucher.  I'm  tired of waiting.
Where can I complain and demand compensation.

Depends if you want to file in Eu or  in Israel




This is the details for the Malta appointed enforcement agency

If you want to file in Israel
To file a formal complaint you need to have sent a registered letter to the airlines country representative (see this list) https://www.gov.il/he/Departments/DynamicCollectors/representatives-for-court-documents?skip=0 after that you can use the consumer protection society or small claims court https://www.gov.il/en/service/filing_a_complaint_to_fair_trade_authority and https://www.consumers.org.il/ (or the ministry see below)
However you can email the ministry for advice (I have heard stories of them being helpful especially against repeat offenders) at sara@mot.gov.il or pniotcrm@mot.gov.il

[Something Fishy]

Send a kvittel to this guy

https://forums.dansdeals.com/index.php?topic=60185

[aygart]

Send a kvittel to this guy

https://forums.dansdeals.com/index.php?topic=60185

Make sure to include a nice pidyon.

[Kabrams1618]

The last two comments are beyond my understanding
but I do appreciate the information.