Just got this email:
Dear jkhein,
I know this week was hard. Really bad weather, air traffic control issues and some of our own operational challenges led to a rough experience for you and many of our customers.
Because this was a unique series of events and your travel plans were significantly disrupted, we'd like to give you and any other travelers on your reservation 30,000 free MileagePlus® miles each. You'll get an email from us next week with simple steps to claim your miles.
Miles never expire and can be used for flights, Wi-Fi, onboard food and drinks, seat upgrades and more.
Providing these miles is the right thing to do. After all, you put your trust in us and expect more.
Running an airline means managing things that are in our control and being ready to adapt to things that aren't, and I'm confident that we can be better at both moving forward.
I know you have options when you fly, so thank you for choosing United. We look forward to welcoming you on board soon.
Linda Jojo
Linda Jojo
Chief Customer Officer
United Airlines
