Update:
Didn't arrange hotel's, said everything is sold out make your own arrangements
Told us to come back today for 10am
No SUPs on the floor, begged and pleaded and waited an hr to get bags retagged, finally the pilot came by, we said hi, recognized us from last night, and asked the agent to help, told us he'll look out for us to make it, so she put in a call and wrote the bag tags by hand
Told us to use old boarding passes, TSA pre rejected them
Literally ran back and forth 3xs until reg security said I'll let it thru
and nearly missed the flight...
Arrived at gate, at 12 announced a medical emergency.and at 1215 they needed fuel
I'm not making this up
Departed 120
JetBlue auto email says they will comp $200 travel credit plus 24 food pp up to 75 for Uber per reservation plus 250 if u had hotel
The customer experience was absolutely HORRIBLE no one lifting a finger to help and no leadership at all on the ground
@Dan any guidance for this?
What should I aim for
What's the right steps to get the comp bumped up?
Do I have a DOT case?
Because I used points + travel credit for the taxes, I didn't use my Sapphire or Cap X card so can't take advantage of that
