Dear Mr.
Thank you for your patience while I checked into dual compensation under two different laws.
In the IASL section 20 does not permit customers to receive "double" compensation according to different laws. (20. A passenger who has received a benefit under foreign law due to circumstances giving rise to a cause of action, will not be entitled to benefits under this Law of the same sort which he has received as stated). Also, even though the aircraft changed the flight number did not change.
If you would like to move forward with the IASL coverage process applicable to this trip please advise via reply to this email.
As alternative options to your claim for compensation under Israeli Air Service Regulation, we would like to offer you a choice of a $1200.00 (USD) United Travel Certificate* (redeemable and transferable toward the purchase of flights operated by United, United Express, or United codeshare partners) or 60,000 United MileagePlus® miles (redeemable on flights operated by United, United Express or by Air Canada, ANA, Austrian, Lufthansa, SAS Scandinavian, Swiss, Thai and 20 additional Star Alliance partners worldwide.)
To view additional MileagePlus® services and award options within the world's largest network, including Star Alliance and our other global partners, please visit us at:
http://www.united.com/mileageplus.
Travel Certificates expire one year from the date of issue, and MileagePlus® miles never expire. If you are not already a MileagePlus® member, simply enroll online at:
http://www.united.com/mileageplus, then respond with your new account number and we'll credit your account.
If you desire one of these options, please let us know your preference and we'll facilitate delivery via e-mail within 3-5 business days. However, if you still wish to pursue cash compensation of 3340 ISL ($900.51 USD) under the IASL Law, please provide your banking information for a wire transfer if you reside outside the United States, or confirm you U.S. Postal mailing address if you reside within the United States. Processing of your payment may take up to 6 weeks.
· Account Holder's Name
· Account Holder's Address
· Bank Name
· Bank Number (2-3 digits)
· Branch Name/Number
· Bank Account (9 digits)
· IBAN Number
· Currency of Bank Account
Mr. again, I appreciate your patience, and look forward to hearing back from you.
Sincerely,
Bettie Norval
Executive Solutions Manager
United Airlines Customer Care"
