I was told I have 2 options for my credit balance:
1. A check sent to me for the full amount, OR
2. The credit balance transferred to another credit card.
I was told in no uncertain terms (I asked twice, via SM) that I could not have it deposited directly in to my Chase bank account.
I also did not see the credit until I asked it for it (also via SM - credit appeared at the same time as their response.)