A friend was returning from Moldova to US with Turkish. Upon arriving one of his suitcases was missing some items. On his outbound from Moldova, customs seized a couple cartons cigarettes. He opened a claim (in the airport) regarding the lost items.
How does he proceed?
1) What is the limit for lost items with Turkish?
2) What is the chance Turkish declines the claim based on the fact that customs seized items (are they even likely to have that record)?
3) What will Turkish require for proof of missing items?
4) Is it even wise to pursue Turkish or should he rather work with the CC?
Thanks for any input.