Seems strange. Palestinians don't understand Hebrew?
I got a delivery from Glatt Yerushalayim on Tuesday. The order was placed as usual, with address and phone number.
I get a call from the driver, asking me what the address is. He wanted me to Whatsapp it to him because "he can't hear me well and he doesn't know how to read the address in Ivrit." In the end I directed him to the nearest supermarket (he knows where those are) and met him from there...
And that's from someone with a regular job. Palestinians? No way.