Author Topic: CAUTION :OnePass Members  (Read 10831 times)

Offline SuperFlyer

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CAUTION :OnePass Members
« on: December 03, 2009, 11:12:52 AM »
Hi,

I spoke today to onepass, and they ask me if I broker miles, and if yes they will block my account and/or any pending ticket.

I ask where they get this idea from, so they said its because I have 3 reservations on hold, which apparently stinks.

Plus they say that they can see that I was a lot on the phone with them lately (?).

So guys, just be careful.

I never found the onepass team very friendly, but now they are giving me the chill.

Anyone else has a similar experience?

Offline steve2

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Re: CAUTION :OnePass Members
« Reply #1 on: December 03, 2009, 11:28:23 AM »
 well are you guilty as they charge?? Meaning selling your Miles

if yes,then you are at Fault and dont blame them

 Ive done it myself since as a CO Plat I can get space for award tkts that non-Plats cant. But I use my own CC and have them repay me the $$ and they also send me the Miles I used back to my acct via their Amex Membership Rewards acct. the key is to use your own CC but then if you dont know to whom you are selling the Miles or even if you do they can get ahold of much of the CC info as its on their record

 BTW what I dont understand is how you get an award tkt on Hold eitehr Co has you tkt it or else no Holds, maybe I can learn something new. thats about all I love about AA they will give you a 5 day hold and if the space is still available then they will roll it over again for another 5 days, if you go over the 21 days in advance line you would then have to pay those fees even thou you originally booked it and held it before T-21

Offline SuperFlyer

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Re: CAUTION :OnePass Members
« Reply #2 on: December 03, 2009, 11:29:19 AM »
only by OnePass I get the following "pleasant" responses (I guess its because they work partially on commission):

Me: Would it be possible to check ....

OnePass interrupting: Sir ! I've checked all possibilities  !

(I know that their new star alliance system on international flight doesn't check properly)

Me: Do you think that...

OnePass interrupting (again): I'm not gonna argue/discuss it with you Sir !

The above conversation doesn't need to be more then 5 minutes for them to lose their patience.

They would typically end the call with: Anything else? Okay, thanks for calling Continental (click).

It doesn't matter whether I try to answer or not, they have decided already to hang up, so that's it.

By no other airline have I ever experienced such chutspa.

Flying blue Europe is following close, but then again they are Dutch or French, which are famous for big mouths, so I just call The USA or Australia.

Offline SuperFlyer

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Re: CAUTION :OnePass Members
« Reply #3 on: December 03, 2009, 11:31:44 AM »
Okay,

Im CO Plat too, but it doesn't seem to impress or bother them in the least.

They will only put on hold if you don't have miles, and will transfer (so you say) from Amex.

And yes, this much brain I still have to use my own credit card for the booking.
« Last Edit: December 03, 2009, 11:34:49 AM by SuperFlyer »

Offline SuperFlyer

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Re: CAUTION :OnePass Members
« Reply #4 on: December 03, 2009, 11:34:27 AM »
What's more yes, I might be selling, but, 1) I know the passenger personally, and 2) I made a maximum of 5-6 booking on the lifetime of this account.

The only difference maybe by me is that unfortunately my people want it close to departure, meaning that there is more looking around for an available flight + it's often complicated routes.

Offline steve2

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Re: CAUTION :OnePass Members
« Reply #5 on: December 03, 2009, 11:58:26 AM »
What's more yes, I might be selling, but, 1) I know the passenger personally, and 2) I made a maximum of 5-6 booking on the lifetime of this account.

The only difference maybe by me is that unfortunately my people want it close to departure, meaning that there is more looking around for an available flight + it's often complicated routes.


 Ok so you admitt you are Selling the miles it doesnt matter to whom! its against the T&Cs and if I was you Id hold off doing so, I imagine they will give those you sold them to a nice going over. 1 thing out of whack and thats what CO will do whack you and your acct.

 Not much you can do once they Red Flag your acct but to play it by the book

 I understand they only think they caught You and dont know for sure, but thats just as good as being caught with your hands in the Cookie Jar.

 Putting the reses on hold and with different names for each res , then being very close to flight date with in the end you not being tkted yourself for any of the flights. Well what did you expect CO to do send you some Kugel and Cholet

 they did what they are suppsoe to do, no reason for you to get mad at them. sort of like bashing the cops cause they pulled you over for speeding or running a red light, had you not done either they wouldnt have pulled you over. But you did (lets say) and therefore they caught you and tkted you

 I just hope you dont have too many miles sitting in your CO acct in case 1 of them guys messes it up for you, you can kiss those miles and status Good-bye. thats why with over 500k in my acct I dont play games

Offline Dan

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Re: CAUTION :OnePass Members
« Reply #6 on: December 03, 2009, 11:58:34 AM »
How many award reservations have you booked for others?  I don't think that just 3 reservations would tip them off unless an agent flagged your account for some reason when you were talking with them and they though you were selling the ticket.


Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Dan

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Re: CAUTION :OnePass Members
« Reply #7 on: December 03, 2009, 11:59:36 AM »
  BTW what I dont understand is how you get an award tkt on Hold eitehr Co has you tkt it or else no Holds, maybe I can learn something new. thats about all I love about AA they will give you a 5 day hold and if the space is still available then they will roll it over again for another 5 days, if you go over the 21 days in advance line you would then have to pay those fees even thou you originally booked it and held it before T-21
Surely you know the hold trick for anything bookable on CO.com, right?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline steve2

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Re: CAUTION :OnePass Members
« Reply #8 on: December 03, 2009, 12:02:20 PM »
Surely you know the hold trick for anything bookable on CO.com, right?

 Of cause I always pay via WU but thats only a 24hr hold, never tried it for award tkts so I didnt know if it worked as well for that.

But AA with the 5 day hold is great although I dont care for AA and will be on a full flight this MS to LHR, but for 40k I guess I cant complain too much.

  I miss the good ole days when we were able to put anything on Hold whether we had the miles or not and had alot of time before it would CX out
« Last Edit: December 03, 2009, 12:07:50 PM by steve2 »

Offline Dan

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Re: CAUTION :OnePass Members
« Reply #9 on: December 03, 2009, 12:05:38 PM »
Of cause I always pay via WU but thats only a 24hr hold, never tried it for award tkts so I didnt know if it worked as well for that.
Well, now you do!
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Offline SuperFlyer

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Re: CAUTION :OnePass Members
« Reply #10 on: December 03, 2009, 12:06:02 PM »
I had now in realtime 3 reservations on hold + I made maybe 5-6 reservations in the lifetime of my onepass account.

why would they think Im selling? I didn't tell them anything.

2 booking were for the same guy departing from the same city as my profile address, and the other guys (a reservation for 2), is departing from a city some 900 miles away from my address.

I don't see any other hint.

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Re: CAUTION :OnePass Members
« Reply #11 on: December 03, 2009, 12:07:10 PM »
I don't know about within the USA, but WU (I guess its western union) is crazy expensive on international level.

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Re: CAUTION :OnePass Members
« Reply #12 on: December 03, 2009, 12:07:52 PM »
Like I said, sounds like an agent you spoke to got suspicious and flagged your account for review.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline SuperFlyer

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Re: CAUTION :OnePass Members
« Reply #13 on: December 03, 2009, 12:10:56 PM »
So I better open a new account I guess...

Ashame, it's Plat.

How about the existing reservations, should I make them with points transferred to me, or from another account?

I cannot afford this guy to have non working ticket somewhere end of the world standing in the airport.

Offline steve2

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Re: CAUTION :OnePass Members
« Reply #14 on: December 03, 2009, 12:11:30 PM »
I don't know about within the USA, but WU (I guess its western union) is crazy expensive on international level.

 you dont understand , you do NOT actually use WU you simply just have to click the box that you will and pesto you have a at least a 24 hr hold on the res. then if you still want the res you simply log onto CO.com and your acct bring up the res and pay for it by clicking "purchase now" and use your CC as if you never used WU to put it on hold

 You guys gotta start spending some decent amount of time on Flyertalk where else do you think most of what I and Dan know is gotten from, besides at least for me some 30+ yrs of flying and playing the GAME
« Last Edit: December 03, 2009, 12:13:48 PM by steve2 »