So we had a family event planned for April/pesach in Israel. Due to the war, having two small kids, and most of all, the event being cancelled, I’d like to get a refund of our $9k spent on the tix. The tickets are technically non-refundable but if there’s ever a time to make an exception now should be it. I did not get a separate insurance policy.
I requested a refund and informed them of the situation but, although they did refund all the extras and options they refused to refund the bulk of the expense.
Anyone know who specifically I can talk to in an attempt to appeal this decision so I don’t have to spend 40 hours on the phone with tier one support l? If not, any ideas on what I can try?