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Author Topic: Airline Compensation Master Thread  (Read 473404 times)

Offline Saver2000

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Re: Airline Compensation Master Thread
« Reply #120 on: April 23, 2012, 05:38:05 PM »
Dan, could you post a link to your letter? Thanks!

I'm not Dan, but. . .
http://forums.dansdeals.com/index.php?topic=13401.0

Offline lala

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Re: Airline Compensation Master Thread
« Reply #121 on: April 23, 2012, 06:50:59 PM »
anyone have experience with damaged goods from elal?

Lots of people do

Offline Cbs

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Re: Airline Compensation Master Thread
« Reply #122 on: April 24, 2012, 04:35:24 AM »
+2
I actually got a mikve bag, with soap/shampoo, a change of underwear, toothpaste, even a toothbrush case but ironically- no toothbrush! ;D
i did too, thats why i said your lucky if you get one, because my friend stood in the line next to me and they didnt give him anything! (mine had a toothbrush though)


Offline karen

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Re: Airline Compensation Master Thread
« Reply #123 on: April 24, 2012, 02:49:37 PM »
Could everyone tell me to what AA email address you send your letter? Thanks!

Offline Jkhein

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Re: Airline Compensation Master Thread
« Reply #124 on: April 26, 2012, 05:19:27 PM »
Delta
JFK-LHR
ECONOMY
FF: Flying blue Silver

personal screens were not working by many seats including me and my wifes. Just called to complain she offered either 10k flying blue miles each or $150 travel certificte each. Said ill decide and call back. Still not decided yet.

Offline YudiG

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Re: Airline Compensation Master Thread
« Reply #125 on: April 26, 2012, 07:54:09 PM »
Can I expect anything for a missing meal from Swiss?

Offline sky121

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Re: Airline Compensation Master Thread
« Reply #126 on: April 26, 2012, 07:57:04 PM »
Can I expect anything for a missing meal from Swiss?

Yup, I got a $25 Visa Gift Card when my kosher meal didn't show up!
"Not all who wander are lost"

Offline YudiG

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Re: Airline Compensation Master Thread
« Reply #127 on: April 26, 2012, 08:04:29 PM »
Yup, I got a $25 Visa Gift Card when my kosher meal didn't show up!

cool, i'll try, thanks!

Offline sky121

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Re: Airline Compensation Master Thread
« Reply #128 on: April 26, 2012, 08:06:31 PM »
cool, i'll try, thanks!

Good Luck! Let us know what happens..

Btw.. I filled out a complaint through there site and it did take a pretty long time until I heard back from there... (Snail Mail) but it did come!
"Not all who wander are lost"

Offline joeb1

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Re: Airline Compensation Master Thread
« Reply #129 on: April 26, 2012, 09:59:51 PM »
does anybody know the best way to complain to united?

Offline Rina

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Re: Airline Compensation Master Thread
« Reply #130 on: April 26, 2012, 11:39:26 PM »
Airline: Iberia
Flight: (ORD)-Madrid-TLV
Class: Economy
Incident: Flight delayed in Chicago, so I knew I was going to miss my connection from Madrid to TLV. They told me I was confirmed on the next flight from Madrid that was leaving 2 hrs later than original. Got to Madrid and there were no seats left for 4 of us ( the other 10 or 15 pple that were on my original flight got on the next flight), so we were stuck in Madrid for 10 hrs, and  then we had to make another stop in Barcelona, and of course neither of these flights had Kosher food for us. I filed a complaint online and NEVER HEARD FROM THEM. I called and they said they don't take complaints over the phone, so I filed a new complaint online that I never got a response, and of course I again never got a response... What would you do???
Compensation: NOTHING- Not even a response!

Offline Side incomer

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Re: Airline Compensation Master Thread
« Reply #131 on: April 26, 2012, 11:41:15 PM »
Airline: Iberia
Flight: (ORD)-Madrid-TLV
Class: Economy
Incident: Flight delayed in Chicago, so I knew I was going to miss my connection from Madrid to TLV. They told me I was confirmed on the next flight from Madrid that was leaving 2 hrs later than original. Got to Madrid and there were no seats left for 4 of us ( the other 10 or 15 pple that were on my original flight got on the next flight), so we were stuck in Madrid for 10 hrs, and  then we had to make another stop in Barcelona, and of course neither of these flights had Kosher food for us. I filed a complaint online and NEVER HEARD FROM THEM. I called and they said they don't take complaints over the phone, so I filed a new complaint online that I never got a response, and of course I again never got a response... What would you do???
Compensation: NOTHING- Not even a response!
Same to a friend of mine with a delayed stroller for over a week.
Never heard back, although filed at least 5 times.
Side income is the most solid income... בדוק ומנוסה

Offline Cbs

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Re: Airline Compensation Master Thread
« Reply #132 on: May 10, 2012, 11:12:58 AM »
and would it make sense to complain about that on the way to PVG i didnt get a kosher l'pesach meal, so i couldnt eat!
UPDATE: the flight was from BKK-SIN(-PVG) on thai airways economy class.
i sent an email to customer relations how upset i was for not getting a kosher l'pesach meal and that me being a religious person cannot eat anything else.
I got a reply saying that they are very sorry and apologize but they dont order Kosher for passover meals!

so i replied back saying that there is no such thing as not haing a KLP meal! if someone eats strictly kosher then he is forbidden by the law to eat anything else besides KLP. and by you (thai) serving a chametz meal its as if the person got nothing!! - and i mentioned that the sorry is not enough for me to consider flying in the future with them

I just got an email today saying As a token of our sincere regret for your poor impressions with our service, we would like to offer the amount of  USD100.- in the form of Multiple Purpose Documents (MPD), on goodwill gesture.!

anyone care to explain please what an MPD is?

Offline SPLP

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Re: Airline Compensation Master Thread
« Reply #133 on: May 10, 2012, 11:32:02 AM »
UPDATE: the flight was from BKK-SIN(-PVG) on thai airways economy class.
i sent an email to customer relations how upset i was for not getting a kosher l'pesach meal and that me being a religious person cannot eat anything else.
I got a reply saying that they are very sorry and apologize but they dont order Kosher for passover meals!

so i replied back saying that there is no such thing as not haing a KLP meal! if someone eats strictly kosher then he is forbidden by the law to eat anything else besides KLP. and by you (thai) serving a chametz meal its as if the person got nothing!! - and i mentioned that the sorry is not enough for me to consider flying in the future with them

I just got an email today saying As a token of our sincere regret for your poor impressions with our service, we would like to offer the amount of  USD100.- in the form of Multiple Purpose Documents (MPD), on goodwill gesture.!

anyone care to explain please what an MPD is?

THIS MAY HELP YOU

from ft -- http://www.flyertalk.com/forum/qantas-frequent-flyer/922521-what-how-use-multiple-purpose-document-mpd.html

I have heard of a few of these floating around as a result of QF's less than excellent OTP for flights last year and have collected a couple myself. I finally got around to working out how to use them and what they really are. So I thought I would share FAQ style.
l


1. What is a MPD?
A MPD is essentially a gift voucher from Qantas. It arrives looking like an old school paper ticket usually with a letter from QF saying sorry for some sort of mess up on their behalf. Under name of Passenger on the MPD it will say "Gift Voucher". A MPD is essentially cash or as the name says a gift voucher which can be used to book travel in anyone's name within the specified valid period (typically 1 year from issue). The voucher is typically valid for Qantas and OneWorld Travel including surcharges and taxes but not for Jetstar.

2. How do I use one?
You can use the MPD to pay for QF travel book over the phone on 13 12 11 or in person at a Qantas Travel Centre. You will then need to exchange the voucher for your tickets either by sending them to your closest travel centre or taking them there in person. You then pay for any difference using a credit card.

3. Can I use the MPD to book sale fares which have to be ticketed the same time as booking?
Yes.

4. Can I use more than one MPD for a single booking?
Yes.

5. Can I use the MPD for a booking with more than one passenger?
Yes.

6. Can I use the MPD to change or upgrade an existing booking?
Yes. However you need to call Qantas on 13 12 11 to do so.

7. Can I book online and then use the MPD to pay for all or part of the booking?
No.

8. Will QF then charge me a booking fee for booking or changing my flight on the phone?
Probably.

9. Are there any time frames for booking and then flying using a MPD?
Yes. You must allow enough time to exchange the MPD for your ticket and for ticketing to take place.

10. Wouldn't it have been easier if QF could have just used e-Vouchers instead that let you book and ticket online?
Yes.
« Last Edit: May 10, 2012, 11:35:38 AM by SPLP »

Offline Ergel

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Re: Airline Compensation Master Thread
« Reply #134 on: May 10, 2012, 11:34:03 AM »
I like number 10
Life isn't about checking the boxes. Nobody cares.