UPDATE: the flight was from BKK-SIN(-PVG) on thai airways economy class.
i sent an email to customer relations how upset i was for not getting a kosher l'pesach meal and that me being a religious person cannot eat anything else.
I got a reply saying that they are very sorry and apologize but they dont order Kosher for passover meals!
so i replied back saying that there is no such thing as not haing a KLP meal! if someone eats strictly kosher then he is forbidden by the law to eat anything else besides KLP. and by you (thai) serving a chametz meal its as if the person got nothing!! - and i mentioned that the sorry is not enough for me to consider flying in the future with them
I just got an email today saying As a token of our sincere regret for your poor impressions with our service, we would like to offer the amount of USD100.- in the form of Multiple Purpose Documents (MPD), on goodwill gesture.!
anyone care to explain please what an MPD is?
THIS MAY HELP YOU
from ft --
http://www.flyertalk.com/forum/qantas-frequent-flyer/922521-what-how-use-multiple-purpose-document-mpd.htmlI have heard of a few of these floating around as a result of QF's less than excellent OTP for flights last year and have collected a couple myself. I finally got around to working out how to use them and what they really are. So I thought I would share FAQ style.
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1. What is a MPD?
A MPD is essentially a gift voucher from Qantas. It arrives looking like an old school paper ticket usually with a letter from QF saying sorry for some sort of mess up on their behalf. Under name of Passenger on the MPD it will say "Gift Voucher". A MPD is essentially cash or as the name says a gift voucher which can be used to book travel in anyone's name within the specified valid period (typically 1 year from issue). The voucher is typically valid for Qantas and OneWorld Travel including surcharges and taxes but not for Jetstar.
2. How do I use one?
You can use the MPD to pay for QF travel book over the phone on 13 12 11 or in person at a Qantas Travel Centre. You will then need to exchange the voucher for your tickets either by sending them to your closest travel centre or taking them there in person. You then pay for any difference using a credit card.
3. Can I use the MPD to book sale fares which have to be ticketed the same time as booking?
Yes.
4. Can I use more than one MPD for a single booking?
Yes.
5. Can I use the MPD for a booking with more than one passenger?
Yes.
6. Can I use the MPD to change or upgrade an existing booking?
Yes. However you need to call Qantas on 13 12 11 to do so.
7. Can I book online and then use the MPD to pay for all or part of the booking?
No.
8. Will QF then charge me a booking fee for booking or changing my flight on the phone?
Probably.
9. Are there any time frames for booking and then flying using a MPD?
Yes. You must allow enough time to exchange the MPD for your ticket and for ticketing to take place.
10. Wouldn't it have been easier if QF could have just used e-Vouchers instead that let you book and ticket online?
Yes.
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