Author Topic: Airline Compensation Master Thread (Read 1109962 times)

12HRS · « **Reply #1380 on:** April 10, 2014, 08:55:54 AM »

Quote from: Brian on April 10, 2014, 07:27:26 AM

My flight on UA from ORD to PVG got diverted to SFO to pick up a pilot (they claimed our pilot got injured). Instead of landing at 2, I landed at 8, which made me miss two important meetings in Shanghai. During the flight to PVG they emailed me that they will give me $300, I emailed them what the delayed flight caused...

Should I try again? If yes by email or by phone?

FTFY I think...

I don't get your story.
1)During the flight they emailed you a voucher
2)You emailed them back that they caused you lots of problems with your meetings
3)You are asking if you should email them

Shouldn't there be a step between 2 and 3 where they emailed you back after you complained?

Brian · « **Reply #1381 on:** April 10, 2014, 09:15:04 AM »

Correct, they responded to my email with the exact same email as the original email that they emailed everyone on the flight.

dr88 · « **Reply #1382 on:** April 11, 2014, 08:54:57 AM »

Does anyone have experience with a quality EU compensation firm? Iberia won't budge even though their plane from ORD-MAD hit another plane while taxiing. Delayed 7+ hrs.

myb821 · « **Reply #1383 on:** April 11, 2014, 08:56:57 AM »

Quote from: dr88 on April 11, 2014, 08:54:57 AM

Does anyone have experience with a quality EU compensation firm? Iberia won't budge even though their plane from ORD-MAD hit another plane while taxiing. Delayed 7+ hrs.

did you threaten to go to the regulators?

dr88 · « **Reply #1384 on:** April 11, 2014, 11:27:23 AM »

Quote from: myb821 on April 11, 2014, 08:56:57 AM

did you threaten to go to the regulators?

Yes. From what I hear, Iberia puts up a fight. They're claiming extraordinary circumstances, but I believe reasonable precautions could have prevented the accident, and that the accident was human error. We've gone back and forth about 3-4 times. No one at the airport informed us of our rights either. https://www.youtube.com/watch?v=ZyzjJEn7Tlo

BarryLincoln · « **Reply #1385 on:** April 11, 2014, 11:30:35 AM »

Quote from: dr88 on April 11, 2014, 11:27:23 AM

Yes. From what I hear, Iberia puts up a fight. They're claiming extraordinary circumstances, but I believe reasonable precautions could have prevented the accident, and that the accident was human error. We've gone back and forth about 3-4 times. No one at the airport informed us of our rights either. https://www.youtube.com/watch?v=ZyzjJEn7Tlo

What did the AA passengers get? Seems like their flight was impacted as well...

dr88 · « **Reply #1386 on:** April 11, 2014, 06:19:10 PM »

Quote from: BarryLincoln on April 11, 2014, 11:30:35 AM

What did the AA passengers get? Seems like their flight was impacted as well...

Not sure. Didn't know or keep in touch with anyone from that flight. It was going to CDG, so I'm assuming they would be eligible as well.

bb1836 · « **Reply #1387 on:** April 17, 2014, 03:46:01 AM »

story: i flew united about a month ago on a business class flight. the tvs were not working the whole flight. i wasnt planning on using it anyways seeing as it was a red eye and i was gonna get some shut eye. complained about it anyways to united.com/feedback and they just now sent me a $75 voucher!!!

dudi · « **Reply #1388 on:** April 17, 2014, 04:34:30 AM »

Is there any reason to complain about a not working remote control on united?

bb1836 · « **Reply #1389 on:** April 17, 2014, 04:39:57 AM »

Quote from: dudi on April 17, 2014, 04:34:30 AM

Is there any reason to complain about a not working remote control on united?

Is there any reason not to get a free voucher?

dudi · « **Reply #1390 on:** April 17, 2014, 09:56:28 AM »

Quote from: bb1836 on April 17, 2014, 04:39:57 AM

Is there any reason not to get a free voucher?

not at all just asking if they will give me anything

bb1836 · « **Reply #1391 on:** April 17, 2014, 01:02:34 PM »

Quote from: dudi on April 17, 2014, 09:56:28 AM

not at all just asking if they will give me anything

Oh oh I apologize, I thought you were wondering why I did what I did! Of course you should complain. And make sure to embellish your story.....

Racer7400 · « **Reply #1392 on:** April 23, 2014, 08:47:56 PM »

i flew to chicago and back 3 times in the past 4 months. the first time back AA delayed my luggage, the second time back they lost the luggage completely and now they delayed it again. has this ever happened to anyone? what can i ask for compensation that is fair? TIA

lunatic · « **Reply #1393 on:** April 23, 2014, 09:27:33 PM »

Quote from: Racer7400 on April 23, 2014, 08:47:56 PM

i flew to chicago and back 3 times in the past 4 months. the first time back AA delayed my luggage, the second time back they lost the luggage completely and now they delayed it again. has this ever happened to anyone? what can i ask for compensation that is fair? TIA

Usair lost my bag a few months ago, and they reimbursed me for what I had to but while waiting for the bag to be found. Ended up being $179

Racer7400 · « **Reply #1394 on:** April 23, 2014, 09:35:15 PM »

Quote from: bzuckerman59 on April 23, 2014, 09:27:33 PM

Usair lost my bag a few months ago, and they reimbursed me for what I had to but while waiting for the bag to be found. Ended up being $179

thanx. i'm not referring to compensation from stuff that i had to buy but rather compensation for AA loosing my luggage 3 flights in a row.

Yaalili · « **Reply #1395 on:** April 23, 2014, 10:50:22 PM »

Airline: Jetblue
Flight: SFO-FLL
Class: Coach
Incident: Suitcase handle broken.
Compensation: $70 travelbank credit.

mod · « **Reply #1396 on:** April 23, 2014, 11:07:44 PM »

Booked my bro in law and his wife and 2 kids (5&2) with avios. On return trip from LGA to ORD, AA could/would not seat all 4 of them together. Initially all 4 were separate, but after they fought, they managed to get each parent next to one child, but many rows apart. There were empty seats on the plane.
Anything they can get? Who should they complain to?

Yeki89 · « **Reply #1397 on:** April 24, 2014, 12:01:54 AM »

What exactly is the complaint?

joeb1 · « **Reply #1398 on:** April 24, 2014, 12:19:42 AM »

I don't think he knows the answer to that question

mod · « **Reply #1399 on:** April 24, 2014, 09:37:04 AM »

Quote from: Yeki89 on April 24, 2014, 12:01:54 AM

What exactly is the complaint?

They were going to sit all 4 of them separately.
They had to fight with the agent to get a parent to sit with each child and they would not put all 4 of them together.
There were empty seats on the flight and they could have been easily accommodated.

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Author Topic: Airline Compensation Master Thread (Read 1109962 times)