Topic Wiki

Issue with a flight to/from Europe make sure to check this link: http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Please post contact info for each airline:
AA-
Alitalia-
Airfrance-
Delta-
ElAl-
Iberia-
Lufthansa-
United-
WOW-



Author Topic: Airline Compensation Master Thread  (Read 633479 times)

Offline joeb1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3022
  • Total likes: 38
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: SPG Platinum, Hyatt Diamond, Hilton Diamond, CPA, Travel Agent
Re: Airline Compensation Master Thread
« Reply #140 on: May 11, 2012, 07:19:30 PM »
i already emailed a letter and after 2 weeks got a response along with 2 150$ vouchers

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1702
  • Total likes: 6
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Airline Compensation Master Thread
« Reply #141 on: May 12, 2012, 03:57:12 AM »
i already emailed a letter and after 2 weeks got a response along with 2 150$ vouchers

Thank them for the $150.00 ,ASK for more----explaining the hardship and disappointment this caused and u blv ,they did not full understand how a pleasant journey turned into a difficult hardship for two old and handicapped seniors  ..

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11432
  • Total likes: 143
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Re: Airline Compensation Master Thread
« Reply #142 on: May 13, 2012, 02:11:20 AM »
i already emailed a letter and after 2 weeks got a response along with 2 150$ vouchers

Did you write the letter from them or as the concerned grandson etc?
"Not all who wander are lost"

Offline joeb1

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2011
  • Posts: 3022
  • Total likes: 38
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Brooklyn
  • Programs: SPG Platinum, Hyatt Diamond, Hilton Diamond, CPA, Travel Agent
Re: Airline Compensation Master Thread
« Reply #143 on: May 13, 2012, 09:45:43 AM »
for them

Offline ChAiM'l

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2010
  • Posts: 1819
  • Total likes: 38
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
Re: Airline Compensation Master Thread
« Reply #144 on: May 13, 2012, 11:35:33 AM »
Airline: BA
Flight: LHR-JFK
Class: Coach
Incident: AVOD didn't work.
Compensation: 10,000 Avios (5k posted twice)
Response Time: 11 days

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11432
  • Total likes: 143
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Re: Airline Compensation Master Thread
« Reply #145 on: May 13, 2012, 02:02:04 PM »
for them

Try writing a letter from yourself now. Sometimes that helps.  Especially when writing for elderly people.
"Not all who wander are lost"

Offline Cbs

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2010
  • Posts: 4525
  • Total likes: 14
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: Hertz President Circle, HHonors Gold, Platinum Medallion, United 1k, AA Executive Platinum
Re: Airline Compensation Master Thread
« Reply #146 on: May 16, 2012, 12:22:05 PM »
Airline: Singapore Airlines
Flight: PVG-SIN
Class: Economy
Incident: No Kosher Food (after confirming it on the booking)
Compensation: S$75 (=$61 USD) inflight Coupon

the FA felt really bad for me and gave me lots of fruits, and the plan was overbooked so i couldnt ask for an upgrade, and he then gave me a coupon on board.

question is can i still put in a complain and get something out of it?
you can definitelty complain for both things, i donk think they will know that the fa gave you the voucher
UPDATE: I just got a reply from them, and they apologized that it took so long and it was because they were investigating the case - and they really did!
they told me sorry for no kosher meal and mentioned how i got a coupon on board for S$75 !
and they obviously didnt offer anything else

Offline gunit770

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2012
  • Posts: 169
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Philadelphia
Re: Airline Compensation Master Thread
« Reply #147 on: May 20, 2012, 11:23:27 PM »
Airline: United Airlines
Flight: ORD- LGA
Class: Economy
Incident: Cancelled, uncancelled, recancelled my flight all in one day. Scheduled for 12 PM, left 7 PM same day.
Compensation: $200 E-Vouchers for both me and fiance! (ticket was only $110 so made back almost double my money ont his flight!)

Offline dealvr

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2010
  • Posts: 1194
  • Total likes: 4
  • DansDeals.com Hat Tips 4
    • View Profile
  • Location: New York
  • Programs: AA ExPlat, Qantas Gold, Hyatt Diamond
Re: Airline Compensation Master Thread
« Reply #148 on: May 20, 2012, 11:39:26 PM »
Airline: Delta
Flight: FLL - LGA
Class: Economy (Comfort)
Incident: Seat didn't recline. Called upon landing and was given $25 voucher.
Hey there! I am using WhatsApp.

Online AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 25128
  • Total likes: 2733
  • DansDeals.com Hat Tips 75
    • View Profile
  • Location: NYC
Re: Airline Compensation Master Thread
« Reply #149 on: May 20, 2012, 11:46:00 PM »
Airline: Delta
Flight: FLL - LGA
Class: Economy (Comfort)
Incident: Seat didn't recline. Called upon landing and was given $25 voucher.

The upgrade to EC cost more than that, I'd insist on a refund.

Offline dealvr

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2010
  • Posts: 1194
  • Total likes: 4
  • DansDeals.com Hat Tips 4
    • View Profile
  • Location: New York
  • Programs: AA ExPlat, Qantas Gold, Hyatt Diamond
Re: Airline Compensation Master Thread
« Reply #150 on: May 20, 2012, 11:57:05 PM »
The upgrade to EC cost more than that, I'd insist on a refund.
Didn't cost me anything.
My original flight was delayed by an hour+ so the attendant in the lounge put me on that flight and upgraded me to EC free.
Hey there! I am using WhatsApp.

Online moko

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2011
  • Posts: 3144
  • Total likes: 343
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: BOS
Re: Airline Compensation Master Thread
« Reply #151 on: May 22, 2012, 11:22:58 PM »
WN- ac wasn't working properly, just blowing air
$100.00 voucher x2 (2 pass.)

Offline mordys

  • Dansdeals Gold Elite
  • ***
  • Join Date: Nov 2009
  • Posts: 187
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Airline Compensation Master Thread
« Reply #152 on: May 23, 2012, 04:30:27 PM »
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

Here's some of their responses:

Please note Customer Care employees are considered members of management
empowered to handle situations as they arise according to policies and
procedures. Administrative managers are consulted but do not accept
emails or make calls to our guests.

My department is considered the last point of contact between our
customers and the company.  We are the voice of our Corporate offices
and are empowered by that team to make decisions on behalf of the
company.

We thank you for your continued patience and we look forward to serving
you better in the future.

Regards,
 
Abi Acai
Customer Care


Thank you for contacting Customer Care again.

Please note we respect your position on the lack of compensation however
we regret that we have reached an impasse.

We respectfully ask you to except the compensation in the spirit it was
offered and we look forward to serving you better in the future.

Regards,
 
Bi Acai
Customer Care

Thank you for contacting Customer Care and we apologize for the delayed

response.

Additionally, per your request for additional compensation please note

we believe that the compensation offered is fair and reasonable as it is

not meant to be incommensurate with the actual inconvenience but rather

a gesture of goodwill only. Our intentions are to offer you a balance of

valuable options that are easy to redeem. We hope you will accept in the

spirit it was offered.

Regards,

Abi Acai

Customer Care

Offline sky121

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: May 2011
  • Posts: 11432
  • Total likes: 143
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Re: Airline Compensation Master Thread
« Reply #153 on: May 23, 2012, 04:35:27 PM »
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

Here's some of their responses:

Please note Customer Care employees are considered members of management
empowered to handle situations as they arise according to policies and
procedures. Administrative managers are consulted but do not accept
emails or make calls to our guests.

My department is considered the last point of contact between our
customers and the company.  We are the voice of our Corporate offices
and are empowered by that team to make decisions on behalf of the
company.

We thank you for your continued patience and we look forward to serving
you better in the future.

Regards,
 
Abi Acai
Customer Care


Thank you for contacting Customer Care again.

Please note we respect your position on the lack of compensation however
we regret that we have reached an impasse.

We respectfully ask you to except the compensation in the spirit it was
offered and we look forward to serving you better in the future.

Regards,
 
Bi Acai
Customer Care

Thank you for contacting Customer Care and we apologize for the delayed

response.

Additionally, per your request for additional compensation please note

we believe that the compensation offered is fair and reasonable as it is

not meant to be incommensurate with the actual inconvenience but rather

a gesture of goodwill only. Our intentions are to offer you a balance of

valuable options that are easy to redeem. We hope you will accept in the

spirit it was offered.

Regards,

Abi Acai

Customer Care

Dan also has high status.
"Not all who wander are lost"

Online AsherO

  • Global Moderator
  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 25128
  • Total likes: 2733
  • DansDeals.com Hat Tips 75
    • View Profile
  • Location: NYC
Re: Airline Compensation Master Thread
« Reply #154 on: May 23, 2012, 04:38:34 PM »
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

$300 is not bad. I always pack an extra sandwich or two just in case my KSML doesn't show up or (more likely) isn't edible.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25445
  • Total likes: 439
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Airline Compensation Master Thread
« Reply #155 on: May 23, 2012, 05:13:24 PM »
$300 is not bad.

+1, that's three hundred dollars because you didn't get what likely would have been a pretty crappy lunch/dinner.

I mean, what more are you looking for? $400? $500? $1000?

Personally, after the first "No, we're not giving you more than $300," I'd find it more than a bit embarrassing to repeatedly ask for more compensation. (The situation is compounded by the fact that you're very obviously Jewish. A Jew squeezing the rock for even more $? :o)
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline eliteflyer

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2008
  • Posts: 1504
  • Total likes: 53
  • DansDeals.com Hat Tips 1
  • Gender: Male
    • View Profile
Re: Airline Compensation Master Thread
« Reply #156 on: May 23, 2012, 10:05:15 PM »
$300 is not bad. I always pack an extra sandwich or two just in case my KSML doesn't show up or (more likely) isn't edible.
+1 I think that going back and repeatedly asking for more was a bit distasteful, but to each their own I guess. With the same experience, I was given 15,000 miles per passenger, which upon request, they were more than happy to just award as a single 30,000 bonus into my MP acct.

Offline SPLP

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2011
  • Posts: 1702
  • Total likes: 6
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Airline Compensation Master Thread
« Reply #157 on: May 24, 2012, 12:02:18 PM »
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

Here's some of their responses:

Please note Customer Care employees are considered members of management
empowered to handle situations as they arise according to policies and
procedures. Administrative managers are consulted but do not accept
emails or make calls to our guests.

My department is considered the last point of contact between our
customers and the company.  We are the voice of our Corporate offices
and are empowered by that team to make decisions on behalf of the
company.

We thank you for your continued patience and we look forward to serving
you better in the future.

Regards,
 
Abi Acai
Customer Care


Thank you for contacting Customer Care again.

Please note we respect your position on the lack of compensation however
we regret that we have reached an impasse.

We respectfully ask you to except the compensation in the spirit it was
offered and we look forward to serving you better in the future.

Regards,
 
Bi Acai
Customer Care

Thank you for contacting Customer Care and we apologize for the delayed

response.

Additionally, per your request for additional compensation please note

we believe that the compensation offered is fair and reasonable as it is

not meant to be incommensurate with the actual inconvenience but rather

a gesture of goodwill only. Our intentions are to offer you a balance of

valuable options that are easy to redeem. We hope you will accept in the

spirit it was offered.

Regards,

Abi Acai

Customer Care

Oink Oink

Offline Afight4ever

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2010
  • Posts: 1220
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
A well written compensation letter.
« Reply #158 on: May 25, 2012, 12:01:34 PM »
There was a nicely written letter in one of the forums about airline compensation that someone wrote. I cant find it, if anyone can help that would be great.
I was stuck on the plane for 4 hours, i better get something.

Offline harry

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jan 2011
  • Posts: 145
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Airline Compensation Master Thread
« Reply #159 on: May 28, 2012, 08:06:50 AM »
For Cholov Aku"m meal (x2 - dinner and breakfast) on United First from LAX to SYD I got 3000 miles. After asking for more, I got the same style letter as "mordys". I suppose it's their standard refusal letter.