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Author Topic: Airline Compensation Master Thread  (Read 473410 times)

Offline dealvr

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Re: Airline Compensation Master Thread
« Reply #150 on: May 20, 2012, 11:57:05 PM »
The upgrade to EC cost more than that, I'd insist on a refund.
Didn't cost me anything.
My original flight was delayed by an hour+ so the attendant in the lounge put me on that flight and upgraded me to EC free.
Hey there! I am using WhatsApp.

Online moko

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Re: Airline Compensation Master Thread
« Reply #151 on: May 22, 2012, 11:22:58 PM »
WN- ac wasn't working properly, just blowing air
$100.00 voucher x2 (2 pass.)

Offline mordys

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Re: Airline Compensation Master Thread
« Reply #152 on: May 23, 2012, 04:30:27 PM »
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

Here's some of their responses:

Please note Customer Care employees are considered members of management
empowered to handle situations as they arise according to policies and
procedures. Administrative managers are consulted but do not accept
emails or make calls to our guests.

My department is considered the last point of contact between our
customers and the company.  We are the voice of our Corporate offices
and are empowered by that team to make decisions on behalf of the
company.

We thank you for your continued patience and we look forward to serving
you better in the future.

Regards,
 
Abi Acai
Customer Care


Thank you for contacting Customer Care again.

Please note we respect your position on the lack of compensation however
we regret that we have reached an impasse.

We respectfully ask you to except the compensation in the spirit it was
offered and we look forward to serving you better in the future.

Regards,
 
Bi Acai
Customer Care

Thank you for contacting Customer Care and we apologize for the delayed

response.

Additionally, per your request for additional compensation please note

we believe that the compensation offered is fair and reasonable as it is

not meant to be incommensurate with the actual inconvenience but rather

a gesture of goodwill only. Our intentions are to offer you a balance of

valuable options that are easy to redeem. We hope you will accept in the

spirit it was offered.

Regards,

Abi Acai

Customer Care

Offline sky121

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Re: Re: Airline Compensation Master Thread
« Reply #153 on: May 23, 2012, 04:35:27 PM »
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

Here's some of their responses:

Please note Customer Care employees are considered members of management
empowered to handle situations as they arise according to policies and
procedures. Administrative managers are consulted but do not accept
emails or make calls to our guests.

My department is considered the last point of contact between our
customers and the company.  We are the voice of our Corporate offices
and are empowered by that team to make decisions on behalf of the
company.

We thank you for your continued patience and we look forward to serving
you better in the future.

Regards,
 
Abi Acai
Customer Care


Thank you for contacting Customer Care again.

Please note we respect your position on the lack of compensation however
we regret that we have reached an impasse.

We respectfully ask you to except the compensation in the spirit it was
offered and we look forward to serving you better in the future.

Regards,
 
Bi Acai
Customer Care

Thank you for contacting Customer Care and we apologize for the delayed

response.

Additionally, per your request for additional compensation please note

we believe that the compensation offered is fair and reasonable as it is

not meant to be incommensurate with the actual inconvenience but rather

a gesture of goodwill only. Our intentions are to offer you a balance of

valuable options that are easy to redeem. We hope you will accept in the

spirit it was offered.

Regards,

Abi Acai

Customer Care

Dan also has high status.
"Not all who wander are lost"

Offline AsherO

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Re: Airline Compensation Master Thread
« Reply #154 on: May 23, 2012, 04:38:34 PM »
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

$300 is not bad. I always pack an extra sandwich or two just in case my KSML doesn't show up or (more likely) isn't edible.
PGF24BMGS

Offline AJK

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Re: Airline Compensation Master Thread
« Reply #155 on: May 23, 2012, 05:13:24 PM »
$300 is not bad.

+1, that's three hundred dollars because you didn't get what likely would have been a pretty crappy lunch/dinner.

I mean, what more are you looking for? $400? $500? $1000?

Personally, after the first "No, we're not giving you more than $300," I'd find it more than a bit embarrassing to repeatedly ask for more compensation. (The situation is compounded by the fact that you're very obviously Jewish. A Jew squeezing the rock for even more $? :o)
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Offline eliteflyer

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Re: Airline Compensation Master Thread
« Reply #156 on: May 23, 2012, 10:05:15 PM »
$300 is not bad. I always pack an extra sandwich or two just in case my KSML doesn't show up or (more likely) isn't edible.
+1 I think that going back and repeatedly asking for more was a bit distasteful, but to each their own I guess. With the same experience, I was given 15,000 miles per passenger, which upon request, they were more than happy to just award as a single 30,000 bonus into my MP acct.

Offline SPLP

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Re: Airline Compensation Master Thread
« Reply #157 on: May 24, 2012, 12:02:18 PM »
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

Here's some of their responses:

Please note Customer Care employees are considered members of management
empowered to handle situations as they arise according to policies and
procedures. Administrative managers are consulted but do not accept
emails or make calls to our guests.

My department is considered the last point of contact between our
customers and the company.  We are the voice of our Corporate offices
and are empowered by that team to make decisions on behalf of the
company.

We thank you for your continued patience and we look forward to serving
you better in the future.

Regards,
 
Abi Acai
Customer Care


Thank you for contacting Customer Care again.

Please note we respect your position on the lack of compensation however
we regret that we have reached an impasse.

We respectfully ask you to except the compensation in the spirit it was
offered and we look forward to serving you better in the future.

Regards,
 
Bi Acai
Customer Care

Thank you for contacting Customer Care and we apologize for the delayed

response.

Additionally, per your request for additional compensation please note

we believe that the compensation offered is fair and reasonable as it is

not meant to be incommensurate with the actual inconvenience but rather

a gesture of goodwill only. Our intentions are to offer you a balance of

valuable options that are easy to redeem. We hope you will accept in the

spirit it was offered.

Regards,

Abi Acai

Customer Care

Oink Oink

Offline Afight4ever

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A well written compensation letter.
« Reply #158 on: May 25, 2012, 12:01:34 PM »
There was a nicely written letter in one of the forums about airline compensation that someone wrote. I cant find it, if anyone can help that would be great.
I was stuck on the plane for 4 hours, i better get something.

Offline harry

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Re: Airline Compensation Master Thread
« Reply #159 on: May 28, 2012, 08:06:50 AM »
For Cholov Aku"m meal (x2 - dinner and breakfast) on United First from LAX to SYD I got 3000 miles. After asking for more, I got the same style letter as "mordys". I suppose it's their standard refusal letter.

Offline Dan

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Re: Airline Compensation Master Thread
« Reply #160 on: May 28, 2012, 10:38:36 PM »
For Cholov Aku"m meal (x2 - dinner and breakfast) on United First from LAX to SYD I got 3000 miles. After asking for more, I got the same style letter as "mordys". I suppose it's their standard refusal letter.
They served milchig for dinner?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline eliteflyer

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Re: Airline Compensation Master Thread
« Reply #161 on: May 29, 2012, 12:40:07 AM »
They served milchig for dinner?
Maybe it was a Shavuos special :-)

Offline Fan of Dan

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Re: Airline Compensation Master Thread
« Reply #162 on: May 29, 2012, 01:14:08 AM »
I had the same thing from Seoul (ICN) to SFO on United biz we were served chalav stam dinner. Got 5k miles per person.

Offline Side incomer

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Re: Airline Compensation Master Thread
« Reply #163 on: May 29, 2012, 01:28:08 AM »
LGA-YUL AC on business
Non Kosher food
Compensation: $100 voucher
Side income is the most solid income... בדוק ומנוסה

Offline Yeki89

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Re: Airline Compensation Master Thread
« Reply #164 on: May 29, 2012, 01:31:17 AM »
elal
tlv-ewr
seat didnt recline

100 matmid points