Author Topic: Airline Compensation Master Thread (Read 1115326 times)

bb1836 · « **Reply #1520 on:** August 25, 2014, 08:08:07 PM »

Sitting in the southwest terminal in Phoenix and my flight was just delayed 3 hours... What should I call and ask for?

chucksterace · « **Reply #1521 on:** August 25, 2014, 08:09:17 PM »

Quote from: bb1836 on August 25, 2014, 08:08:07 PM

Sitting in the southwest terminal in Phoenix and my flight was just delayed 3 hours... What should I call and ask for?

Why was it delayed?

bb1836 · « **Reply #1522 on:** August 25, 2014, 08:17:36 PM »

Quote from: chucksterace on August 25, 2014, 08:09:17 PM

Why was it delayed?

The plane that supposed to take us is having maintenance issues at its previous destination

lunatic · « **Reply #1523 on:** August 25, 2014, 08:25:16 PM »

Quote from: bb1836 on August 25, 2014, 08:08:07 PM

Sitting in the southwest terminal in Phoenix and my flight was just delayed 3 hours... What should I call and ask for?

A new flight

ReadsTheT&C · « **Reply #1524 on:** August 26, 2014, 12:32:03 PM »

Delta cancelled my 11:30am flight BTV-LGA because of a paperwork issue, rebooked me on the 5:30pm. I was able to fly standby on the 1:15pm flight instead. How much compensation you think is deserved? No food voucher offered.

bb1836 · « **Reply #1525 on:** August 27, 2014, 11:05:59 PM »

I posted a few days ago about my delayed stopover in Phoenix. Flight came almost 5 hours late. Southwest gave each passenger on the plane $100. Today I called customer relations and before I even got a chance to complain the rep offered me another $200! Traveling with my wife so I received a total of $600. Now that's what I call a nice return!!

The Guy · « **Reply #1526 on:** September 01, 2014, 10:59:53 AM »

Anyone have the united customer care phone number?

I had it,a rep gave it to me by mistake and I lost it,I didn't realize how important it is.

I had a delayed flight I opened up a case and didn't hear anything for weeks,till when I got their number I called and they offered me 20k miles for delayed flight.

But I never actually got it,trying to reach them with no luck.

WAM · « **Reply #1527 on:** September 02, 2014, 04:16:29 AM »

Quote from: The Guy on September 01, 2014, 10:59:53 AM

Anyone have the united customer care phone number?

I had it,a rep gave it to me by mistake and I lost it,I didn't realize how important it is.

I had a delayed flight I opened up a case and didn't hear anything for weeks,till when I got their number I called and they offered me 20k miles for delayed flight.

But I never actually got it,trying to reach them with no luck.

Try gethuman.com

Bostener · « **Reply #1528 on:** September 02, 2014, 05:21:04 AM »

Or search DDMS for United call back.

MamaRochel · « **Reply #1529 on:** September 02, 2014, 06:13:31 AM »

Just flew Turkish JFK-TLV. I had a doctor appointment in Israel the next day that I needed to make. We were delayed an hour in JFK but they said they will make up time in the air. I told them that if I miss the connection I would just stay in nyc and they said you will 100% make it. Long story short we were delayed again on runway and stewardess still told us plane will wait for us. We got to Turkey no plane, no food or lounge and a 5 hour wait for next flight. Arrived in TLV 7 hours later than planned.
Should I contact Turkish or Amex?

The Guy · « **Reply #1530 on:** September 02, 2014, 06:35:09 AM »

Quote from: Bostener on September 02, 2014, 05:21:04 AM

Or search DDMS for United call back.

I am not looking for customer service,I am looking for customer care.

The Guy · « **Reply #1531 on:** September 02, 2014, 06:36:13 AM »

Quote from: MamaRochel on September 02, 2014, 06:13:31 AM

Just flew Turkish JFK-TLV. I had a doctor appointment in Israel the next day that I needed to make. We were delayed an hour in JFK but they said they will make up time in the air. I told them that if I miss the connection I would just stay in nyc and they said you will 100% make it. Long story short we were delayed again on runway and stewardess still told us plane will wait for us. We got to Turkey no plane, no food or lounge and a 5 hour wait for next flight. Arrived in TLV 7 hours later than planned.
Should I contact Turkish or Amex?

I don't think amex gives something for delays.

MamaRochel · « **Reply #1532 on:** September 02, 2014, 07:12:43 AM »

actually booked on Chase. Oh well...

bobby · « **Reply #1533 on:** September 17, 2014, 03:54:57 PM »

A while back I sold my brother some United miles and booked his Lufthansa flight from TLV to NYC on my account. The flight was smack in middle of the war and his flight was cancelled. To make a very long story short, he somehow squeezed his way onto the ELAL flight. He complained to United that he never actually took his Lufthansa flight, nor did United try to make alternative arrangements (he got on to the ELAL flight on his own) and from United's response it seems as if they might credit back his miles. Assuming they credit back his miles, it will go into my account. The question is who do these miles belong to: me or or my brother. I will end up giving him the miles anyway but I'm curious what you all think.

sky121 · « **Reply #1534 on:** September 17, 2014, 04:04:21 PM »

Quote from: bobby on September 17, 2014, 03:54:57 PM

A while back I sold my brother some United miles and booked his Lufthansa flight from TLV to NYC on my account. The flight was smack in middle of the war and his flight was cancelled. To make a very long story short, he somehow squeezed his way onto the ELAL flight. He complained to United that he never actually took his Lufthansa flight, nor did United try to make alternative arrangements (he got on to the ELAL flight on his own) and from United's response it seems as if they might credit back his miles. Assuming they credit back his miles, it will go into my account. The question is who do these miles belong to: me or or my brother. I will end up giving him the miles anyway but I'm curious what you all think.

I'm confused. Did he pay for the elal flight seperately?
Did you return his money?

From what I think I understand I'd say him.

bobby · « **Reply #1535 on:** September 17, 2014, 04:13:48 PM »

Quote from: sky121 on September 17, 2014, 04:04:21 PM

I'm confused. Did he pay for the elal flight seperately?
Did you return his money?

From what I think I understand I'd say him.

He did not pay for Elal nor did I return his money. He assumes Elal worked something out with Lufthansa but he had nothing to do with it. When he complained to United he figured they would say because you only got on Elal because you were already ticketed on Lufthansa we don't owe you anything, but that's not what they said.

sky121 · « **Reply #1536 on:** September 17, 2014, 04:15:41 PM »

Quote from: bobby on September 17, 2014, 04:13:48 PM

He did not pay for Elal nor did I return his money. He assumes Elal worked something out with Lufthansa but he had nothing to do with it. When he complained to United he figured they would say because you only got on Elal because you were already ticketed on Lufthansa we don't owe you anything, but that's not what they said.

Got it.
I'd say they are his.

Hershelsdeals · « **Reply #1537 on:** September 17, 2014, 04:17:30 PM »

I booked 3x Swiss business class tickets TLV-ZRH on the A330 new business class, swiss did a aircraft swap to the dumb A321 business class, any chance getting compensation? Preferably Biz class vouchers?
Has anyone tried?

sky121 · « **Reply #1538 on:** September 17, 2014, 04:18:10 PM »

Quote from: Hershelsdeals on September 17, 2014, 04:17:30 PM

I booked 3x Swiss business class tickets TLV-ZRH on the A330 new business class, swiss did a aircraft swap to the dumb A321 business class, any chance getting compensation? Preferably Biz class vouchers?
Has anyone tried?

I've gotten compensation for the exact reason. I had booked with UA and got back UA miles.

Hershelsdeals · « **Reply #1539 on:** September 17, 2014, 04:23:15 PM »

Quote from: sky121 on September 17, 2014, 04:18:10 PM

I've gotten compensation for the exact reason. I had booked with UA and got back UA miles.

I got 3k miles but not satisfied, what did you get? I also booked with United

Topic Wiki

Author Topic: Airline Compensation Master Thread (Read 1115326 times)