Author Topic: Airline Compensation Master Thread (Read 1119243 times)

sky121 · « **Reply #1620 on:** January 22, 2015, 06:00:38 AM »

No fun having such experiences but thankfully you made it alright.

Q though. Where was the food you packed for "just in case"?

EMCC · « **Reply #1621 on:** January 22, 2015, 01:20:34 PM »

Quote from: sky121 on January 22, 2015, 06:00:38 AM

No fun having such experiences but thankfully you made it alright.

Q though. Where was the food you packed for "just in case"?

I pack light. I just brought some Kind bars.

Should I ask for a compensation? How much?

myb821 · « **Reply #1622 on:** January 22, 2015, 01:48:38 PM »

Quote from: M on January 13, 2015, 05:23:29 PM

Anyone have any suggestions as to what to response or how to get some compensation for a flight cancellation after 4 hours delayed on the plane, rescheduled for nearly 24 hours later (actually ended up going different airline but was still a nightmare), and no hotel availably at the airport so spent the night on chairs at the airport.

Here is their response to my complaint letter.

After investigations, our records show that flight AZ on 06/10/2014 was delayed for technical reasons.
As a matter of policy and in accordance with CAA recommendations, Alitalia makes every effort to provide as much notice as possible to try and ensure alterations in future travel plans are kept to a minimum. The airline does its utmost to carry out all necessary maintenance programmed checks of its aircraft at all times. However some unexpected technical problems may arise from time to time. In this case the carrier’s attention is totally focused on the specific problem to allow the aircraft to resume its full operations as quickly as possible. Nevertheless, it may happen that the flight’s cancellation is deemed necessary.
Please note that no compensation is due on this occasion as outlined in Regulation EC 261/2004 which stipulates (under Article 5.3 and Recital 14) that the liability of the Airline is exonerated when the cancellation of a flight is due to “extraordinary circumstances” which could not have been avoided even if all reasonable measures had been taken.
We can certainly understand your disappointment and wish to assure you that one of our main goals is offering our clients, besides a safe and efficient transport service, a pleasant trip. Therefore, Alitalia gives maximum care and attention to all those aspects which contribute to make each and every flight an enjoyable experience.
It is also through such feedback that we are able to focus our efforts on improvement. Be assured that the Report of the event has been relayed to the appropriate departments for their further consideration.

We hope to be given an early opportunity to restore your full confidence in our services. Please do not hesitate to contact our Customer Care Office on :Customer.relationsNYC@alitalia.it , for any further information, if necessary.

After my response they finally agreed to 75 euro per passenger but I came across a thread on flyertalk about filing an Enac complaint. Anyone have any experience with this? Apparently Alitalia claims the "extraordinary circumstances" in most cases and attempts not to pay. Anyone know how to file a EU 261/2004 complaint form?

You should reply that technical problems do not fall under that clause and that if you dont get compensation you will be filing with the regulatory authority.

ilherman · « **Reply #1623 on:** January 25, 2015, 11:53:12 PM »

Quote from: M on January 13, 2015, 05:23:29 PM

Anyone have any suggestions as to what to response or how to get some compensation for a flight cancellation after 4 hours delayed on the plane, rescheduled for nearly 24 hours later (actually ended up going different airline but was still a nightmare), and no hotel availably at the airport so spent the night on chairs at the airport.

Here is their response to my complaint letter.

After investigations, our records show that flight AZ on 06/10/2014 was delayed for technical reasons.
As a matter of policy and in accordance with CAA recommendations, Alitalia makes every effort to provide as much notice as possible to try and ensure alterations in future travel plans are kept to a minimum. The airline does its utmost to carry out all necessary maintenance programmed checks of its aircraft at all times. However some unexpected technical problems may arise from time to time. In this case the carrier’s attention is totally focused on the specific problem to allow the aircraft to resume its full operations as quickly as possible. Nevertheless, it may happen that the flight’s cancellation is deemed necessary.
Please note that no compensation is due on this occasion as outlined in Regulation EC 261/2004 which stipulates (under Article 5.3 and Recital 14) that the liability of the Airline is exonerated when the cancellation of a flight is due to “extraordinary circumstances” which could not have been avoided even if all reasonable measures had been taken.
We can certainly understand your disappointment and wish to assure you that one of our main goals is offering our clients, besides a safe and efficient transport service, a pleasant trip. Therefore, Alitalia gives maximum care and attention to all those aspects which contribute to make each and every flight an enjoyable experience.
It is also through such feedback that we are able to focus our efforts on improvement. Be assured that the Report of the event has been relayed to the appropriate departments for their further consideration.

We hope to be given an early opportunity to restore your full confidence in our services. Please do not hesitate to contact our Customer Care Office on :Customer.relationsNYC@alitalia.it , for any further information, if necessary.

After my response they finally agreed to 75 euro per passenger but I came across a thread on flyertalk about filing an Enac complaint. Anyone have any experience with this? Apparently Alitalia claims the "extraordinary circumstances" in most cases and attempts not to pay. Anyone know how to file a EU 261/2004 complaint form?

Typical airline Chutzpeh

avremie · « **Reply #1624 on:** January 29, 2015, 05:09:12 PM »

i had a flight on american eagle (avios) that was canceled (maintenance) and was rebooked for 3 hours later which was delayed for another hour can i get anything for this?

yakov116 · « **Reply #1625 on:** February 04, 2015, 02:09:31 PM »

Got a fine when told united that i will not be going on my Boston flight and will begetting off in newark

Ergel · « **Reply #1626 on:** February 04, 2015, 02:28:17 PM »

How did that come up

myb821 · « **Reply #1627 on:** February 04, 2015, 02:55:50 PM »

I'm literally speechless.

yakov116 · « **Reply #1628 on:** February 04, 2015, 03:05:57 PM »

Quote from: yakov116 on February 04, 2015, 02:09:31 PM

Got a fine when told united that i will not be going on my Boston flight and will begetting off in newark

1. It wasnt me
2. They told them that they will go to Bosten but they didnt care she told them she will take a car! She paid $600! what can we do?

Marco Polo · « **Reply #1629 on:** February 04, 2015, 03:11:07 PM »

Quote from: yakov116 on February 04, 2015, 03:05:57 PM

1. It wasnt me
2. They told them that they will go to Bosten but they didnt care she told them she will take a car! She paid $600! what can we do?

Can you please write out the story in a little more detail. I am having trouble following what happened.

dealfinder85 · « **Reply #1630 on:** February 04, 2015, 03:14:07 PM »

Quote from: Marco Polo on February 04, 2015, 03:11:07 PM

Can you please write out the story in a little more detail. I am having trouble following what happened.

alol
+1

yakov116 · « **Reply #1631 on:** February 04, 2015, 06:44:30 PM »

Someone i know was stopped by united and they told her that since she will not be going we are giving you a $300 fine per person.
She told that she will go to boston and they told her we dont believe you and we are giving you a fine anyway.

Now she wants to know what to do!
Got it?

Dr Moose · « **Reply #1632 on:** February 04, 2015, 06:46:11 PM »

Quote from: yakov116 on February 04, 2015, 06:44:30 PM

Someone i know was stopped by united and they told her that since she will not be going we are giving you a $300 fine per person.
She told that she will go to boston and they told her we dont believe you and we are giving you a fine anyway.

Now she wants to know what to do!
Got it?

what was the itinerary ?

yakov116 · « **Reply #1633 on:** February 04, 2015, 06:52:05 PM »

Quote from: Dr Moose on February 04, 2015, 06:46:11 PM

what was the itinerary ?

to to bosten after a stop in Newark

TimT · « **Reply #1634 on:** February 04, 2015, 06:54:35 PM »

Quote from: yakov116 on February 04, 2015, 06:52:05 PM

to to bosten after a stop in Newark

She told them in Newark that she won't be continuing on to Boston ?

Dr Moose · « **Reply #1635 on:** February 04, 2015, 06:55:25 PM »

Quote from: yakov116 on February 04, 2015, 06:52:05 PM

to to bosten after a stop in Newark

coming from?

yakov116 · « **Reply #1636 on:** February 04, 2015, 08:03:40 PM »

Quote from: Dr Moose on February 04, 2015, 06:55:25 PM

coming from?

The holy land

yakov116 · « **Reply #1637 on:** February 04, 2015, 08:04:34 PM »

Quote from: TimT on February 04, 2015, 06:54:35 PM

She told them in Newark that she won't be continuing on to Boston ?

At first they confronted her and told her we don't believe you are going then she said if you want to give me a fine i will go

myb821 · « **Reply #1638 on:** February 04, 2015, 08:09:44 PM »

There is most definitely some part of this story missing. Sheesh either give the whole story or dont ask for advice. There is no way they just randomly suspected her......

TimT · « **Reply #1639 on:** February 04, 2015, 08:10:45 PM »

Quote from: yakov116 on February 04, 2015, 08:04:34 PM

At first they confronted her and told her we don't believe you are going then she said if you want to give me a fine i will go

How would they force her to pay ?

Topic Wiki

Author Topic: Airline Compensation Master Thread (Read 1119243 times)