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Author Topic: Airline Compensation Master Thread  (Read 475368 times)

Offline shmuelb

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Re: Airline Compensation Master Thread
« Reply #180 on: June 12, 2012, 04:29:53 PM »
I would have got more if I had taken the extra 5 minutes to call Amex. I did not know that the included premium luggage protection does not cover delay, just total loss.
siyag lachachma :-)

Offline U-no-me!

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Re: Airline Compensation Master Thread
« Reply #181 on: June 12, 2012, 06:00:30 PM »
I would have got more if I had taken the extra 5 minutes to call Amex. I did not know that the included premium luggage protection does not cover delay, just total loss.

Premium Baggage delay covers delay 3hrs or more
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Offline U-no-me!

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Re: Airline Compensation Master Thread
« Reply #182 on: June 12, 2012, 06:01:21 PM »
does anyone know if the UA voucher expiration of 1 year is set in stone or not?
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Offline al613

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Re: Airline Compensation Master Thread
« Reply #183 on: June 12, 2012, 06:15:17 PM »
does anyone know if the UA voucher expiration of 1 year is set in stone or not?
Not set in stone. Often can be used couple month after exp. date. I heard from a rep, that it should work for 30 days extra for sure. However, with new UA nothing is a guarantee. If you want to sell it PM me.

Offline shmuelb

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Re: Airline Compensation Master Thread
« Reply #184 on: June 13, 2012, 07:58:12 AM »
Premium Baggage delay covers delay 3hrs or more

I did not know that you have to enroll, it is not automatically included in the Platinum Amex. It costs around $10 each time you order airline tickets.
siyag lachachma :-)

Offline sun365

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Re: Airline Compensation Master Thread
« Reply #185 on: June 29, 2012, 01:51:59 AM »
I flew business class on a mileage award ticket with American. It was: Florida to Toronto (Amerian), Toronto to HK (Cathay Pacific), HK to Thailand (Cathay Pacific). Flight was fine. But luggage got stuck in Toronto, and didn't arrive to me in Thailand for 31.5 hours.

Will contacting the airline and complaining get me some compensation? If so which would I contact American or Cathay? And what should my approach be?

thanks

Offline Side incomer

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Re: Airline Compensation Master Thread
« Reply #186 on: June 29, 2012, 10:32:02 AM »
I flew business class on a mileage award ticket with American. It was: Florida to Toronto (Amerian), Toronto to HK (Cathay Pacific), HK to Thailand (Cathay Pacific). Flight was fine. But luggage got stuck in Toronto, and didn't arrive to me in Thailand for 31.5 hours.

Will contacting the airline and complaining get me some compensation? If so which would I contact American or Cathay? And what should my approach be?

thanks
According to the montreal convention rules, the airline that brings you to your final destination is responsible for any baggage related matters, even though it wasn't their fault.
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Offline jeremiah1083

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Re: Airline Compensation Master Thread
« Reply #187 on: June 29, 2012, 12:24:17 PM »
Delta just offered me 11,500 miles per passenger, or $150 travel voucher per passenger (2 passengers) for inconveniencing me on a recent trip. Voucher expires in a year. Miles don't expire. I will be traveling within a year, US domestic.

What's the better offer?

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Re: Airline Compensation Master Thread
« Reply #188 on: June 29, 2012, 12:46:11 PM »
Delta just offered me 11,500 miles per passenger, or $150 travel voucher per passenger (2 passengers) for inconveniencing me on a recent trip. Voucher expires in a year. Miles don't expire. I will be traveling within a year, US domestic.

What's the better offer?
If you're accumulating more miles during the year thru travel or spend go for the miles. If not go for the voucher, you won't gain anything by having 11K miles sitting right there.
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Offline gozalim

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Re: Airline Compensation Master Thread
« Reply #189 on: June 29, 2012, 01:24:10 PM »
If you're accumulating more miles during the year thru travel or spend go for the miles. If not go for the voucher, you won't gain anything by having 11K miles sitting right there.
even accumulating miles 11.5K might be<$150

Offline al613

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Re: Airline Compensation Master Thread
« Reply #190 on: June 29, 2012, 01:37:20 PM »
even accumulating miles 11.5K might be<$150

If you use (and know how to do it) miles for Business/ First class or last minute travel, miles can be better. If not, and you will use the voucher within 1 year, then voucher is better.

Offline satturn

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Re: Airline Compensation Master Thread
« Reply #191 on: July 01, 2012, 11:53:24 AM »
what is the best way of submitting a complaint to united?

Offline sky121

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Re: Re: Airline Compensation Master Thread
« Reply #192 on: July 01, 2012, 12:07:56 PM »
what is the best way of submitting a complaint to united?

Through their site. You could also call customer care but IME you get more compensation when emailing.
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Offline Red

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Re: Airline Compensation Master Thread
« Reply #193 on: July 01, 2012, 01:20:56 PM »
Airline: El al
Flight: EWR-TLV
Class: Economy (paid)
Incident: Broken stroller
Compensation: $0 I sent in the complaint 10 days after the flight instead of within 7 days. Nothing I said seemed to change their mind they absolutely refused to give me a penny.  :'(

Offline sky121

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Re: Re: Airline Compensation Master Thread
« Reply #194 on: July 01, 2012, 01:30:09 PM »
Airline: El al
Flight: EWR-TLV
Class: Economy (paid)
Incident: Broken stroller
Compensation: $0 I sent in the complaint 10 days after the flight instead of within 7 days. Nothing I said seemed to change their mind they absolutely refused to give me a penny.  :'(

Use the coverage by the credit card.
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