I will let you know...
Ha just remembered that I did reach out to them & I dug up the email with their blow-off response :
On behalf of American Airlines and US Airways, thank you for contacting us.
We are sorry that your travel with us did not go smoothly. Providing dependable service is what's expected of us -- and when we don't operate flights on schedule, it's easy to understand our customers' disappointment. From your description it certainly sounds as if your experience was aggravating and uncomfortable, and we wish we had done a better job of overcoming the many challenges we faced.
We don't often have too many options to help make such situations less trying. Still, your comments enable us to understand things from our customers' perspective, and we have sent a copy of your letter to the appropriate management personnel in the hope that it can serve as the basis for improvements in our procedures.
Although we want to do what we can to minimize the inconvenience of such problems, the many uncontrollable factors associated with air travel make some delays and cancellations inevitable. For this reason, we cannot assume financial responsibility for our customers' personal time lost or for out-of-pocket expenses incurred as a result of operational difficulties. We are sorry to disappoint you.
Mr.____though we cannot comply with your request, you have my assurance that we will always work hard to get you to your destination on time. We hope to have the opportunity to serve you again and to restore your confidence.
Sincerely,
Alana Lara
Customer Relations
American Airlines
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