I was looking around and couldnt find where people tend to send their compensation requests to United, is it just Customer Care? my notes below. i really dont get how they can say not having a plane because of some storms in Houston is a Weather cancellation so they give us no assistance or put us on other planes.... I used to be a big Continental guy, but United just aint the same (except for the occasional old Continental customer service rep, just got amazing help from an Inga Anderson who was amazing, and obviously, was there back in the Continental days...)
We were supposed to fly from SNA to EWR on 6/30/15 on flight [_] (confirmations [_] for tix for my family, 2 adults 3 kids (1 1-year old) but the flight was cancelled allegedly due to the plane that was needed was stuck in Houston with storms there. The attendants refused to put me on the next plane out from another airline, which i think was wrong (i actually missed an important interview on July 1st , which i'm pretty bitter about), and our family needed to find a place to sleep and transportation to LAX from SNA (due to the agent only providing tickets for the next day going from LAX). United should have done a better job on providing us room and board and transportation, as the failure to have the plane available (even due to weather in houston) was not fair, as you could have had that plane come earlier due to the weather, or have another plane available for issues like this (the weather wasnt the proximate cause of the cancellation, the lack of an airplane was, other metal was taking off from SNA the whole time). the LAX flight also was delayed over an hour:(.
Because we are on a tight budget and the attendants were not helpful at all with my family (including 1 year old baby) as e tried to figure out what to do and where to sleep, we incurred approximately $300 total in costs charged for our room at the hotel airport (whole family in 1small room, with baby crying
) and the Uber that took us to LAX. we also bought some food but cannot find those receipts.
Can you please provide as soon as possible the terms and conditions that specify how this case falls under the "weather" cancellation exception where United can just say too bad to us when we travelled to LA because of the absence of weather issues? is there an official definition of a weather-related cancellation? And how is this different from not having pilots available because of timing, which is your responsibility even if one is late due to weather?
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