Airline Compensation Master Thread

[Dr Moose]

a nap

ALOL

[Yitz]

my fathers flight from ewr-tlv was delayed from 4:40 to 8:30 what can he get for it

what airline

[a mirrer]

what airline

ua plus no wifi onboard

[Chief Rabbi of New York]

ua plus no wifi onboard

we have a complainer

[Yitz]

ua plus no wifi onboard

United is the hardest airline to get anything. I would tweet about the compaint and you should get a response quickly.

[Joe4007]

What would be the best way to contact Lufthansa in regards to a 'No KSML' from MUC-YUL IN F (though we had a phenomenal experience), I sent them a letter thru their feedback system more than a month ago, I also emailed them, and no respond, any idea?
TIA

customer.relations@lufthansa.com

Got 5k for no KSML in Y.

[YMW]

I emailed to that email more than a month ago & no respond yet, I emailed them again this morning, will see what happens.....

[mena613]

I traveled for Pesach from TLV to Athens on Enter Air which is a polish Airline the orgenizers charted.

After waiting for over 5 hours on the run way due to lack of infant seat belts, we finally took off.

Been speaking to them for 3 months now to claim compensation for my whole fam ( 10 people ) they requested proof that I was on board
claiming that they do not have to release the passenger list, to there surprise I found the boarding cards..

But they still declined my request...

any professionals here that would like to take them on ?

[Dave A]

Airline: UA
Flight: EWR-ORD
Class: Economy (award ticket, connecting flight from TLV)
Incident: Missed connection.  Re-booked to later flight and was ensured our kids would be ticketed next to at least me or my wife.  We arrived at gate and everyone had a middle seat.   Gate agent told us to get on plane and hope others would switch (which they did, but the situation was very uncomfortable, especially having to ask someone to switch from aisle/window to middle). 
Compensation: 20k miles!

[Jm1248]

Airline: UA
Flight: EWR-ORD
Class: Economy (award ticket, connecting flight from TLV)
Incident: Missed connection.  Re-booked to later flight and was ensured our kids would be ticketed next to at least me or my wife.  We arrived at gate and everyone had a middle seat.   Gate agent told us to get on plane and hope others would switch (which they did, but the situation was very uncomfortable, especially having to ask someone to switch from aisle/window to middle). 
Compensation: 20k miles!

Nice!

[nobiggy]

any way to contact AA via a direct email regarding some in flight complaint?

[coralsnake]

any way to contact AA via a direct email regarding some in flight complaint?

AFAIK you need to fill out the form on their website.

[db23]

try this
customer.relations@aa.com

[ilherman]

Here is my response from UA regarding mandatory compensation for a 12 hour delay TLV-EWR.

Dear Mr. *****
 

Please accept our apology for any inconvenience you experienced during the interruption of your travel plans.
 
As alternative options to your claim for compensation under , Israeli Air Service Regulation, we would like to offer you a choice of a $1,000 (USD) United Travel Certificate* (redeemable and transferable toward the purchase of any United or United Express operated flight) or 30,000 United MileagePlus® miles (redeemable on flights operated by United, United Express or by Air Canada, ANA, Austrian, Lufthansa, SAS Scandinavian, Swiss, Thai and 20 additional Star Alliance partners worldwide.)
 
To view additional MileagePlus® services and award options within the world’s largest network, including Star Alliance and our other global partners, please visit us at: http://www.united.com/mileageplus.
 
Travel Certificates are valid for twelve (12) months and MileagePlus® miles are valid for 18 months.  If you are not already a MileagePlus® member, simply enroll online at: http://www.united.com/mileageplus, then respond with your new account number and we’ll credit your account.
 
If you desire one of these options, please let us know your preference and we’ll facilitate delivery via e-mail within 3-5 business days.
 
However, if you still wish to pursue compensation under Israeli Air Service Regulation, please find attached the instructions on how to claim compensation under the Israeli Air Service Regulation. Please fill out the form legibly and completely then return it to us via one of the noted return options on the form. Processing of your payment may take approximately 30 days.
 
We consider it a privilege to serve you and look forward to the opportunity to see you aboard the friendly skies of United soon. I truly hope your next travel plans with us delivers the seamless customer experience you deserve.
 
Thank you again for your business.       

[db23]

$1000 is for sure the way to go!

[E-MAN]

I was delayed 2 hours after returning to the gate for a broken coffee maker. Any compensation possible? Flight was Delta JFK > TLV

[BarryLincoln]

I was delayed 2 hours after returning to the gate for a broken coffee maker. Any compensation possible? Flight was Delta JFK > TLV

Fresh cup of coffee??

[chucksterace]

This is why I do not mind delays from TLV

Dear Chucksterace:
 
Thank you for your patience while we have reviewed your request for compensation under the Israeli Services Law.
 
United Airlines has determined that, in this case, monetary compensation is applicable and will be issued only to customers who were holding a confirmed reservation, a fare paid ticket, and were checked in and available to board the aircraft in accordance with United’s Contract of Carriage.
 
As alternative options to your claim for cash compensation, we would like to offer you a choice of a $1,000 (USD) United Travel Certificate* (redeemable and transferable toward the purchase of any United or United Express-operated flight) or 30,000 United MileagePlus® miles (redeemable on flights operated by United, United Express or by Air Canada, ANA, Austrian, Lufthansa, SAS Scandinavian, Swiss, Thai and 20 additional Star Alliance partners worldwide.)
 

[sky121]

This is why I do not mind delays from TLV

Dear Chucksterace:
 
Thank you for your patience while we have reviewed your request for compensation under the Israeli Services Law.
 
United Airlines has determined that, in this case, monetary compensation is applicable and will be issued only to customers who were holding a confirmed reservation, a fare paid ticket, and were checked in and available to board the aircraft in accordance with United’s Contract of Carriage.
 
As alternative options to your claim for cash compensation, we would like to offer you a choice of a $1,000 (USD) United Travel Certificate* (redeemable and transferable toward the purchase of any United or United Express-operated flight) or 30,000 United MileagePlus® miles (redeemable on flights operated by United, United Express or by Air Canada, ANA, Austrian, Lufthansa, SAS Scandinavian, Swiss, Thai and 20 additional Star Alliance partners worldwide.)

Nice!
Are they not required to offer you cash btw?

[benjie1305]

This is why I do not mind delays from TLV

Dear Chucksterace:
 
Thank you for your patience while we have reviewed your request for compensation under the Israeli Services Law.
 
United Airlines has determined that, in this case, monetary compensation is applicable and will be issued only to customers who were holding a confirmed reservation, a fare paid ticket, and were checked in and available to board the aircraft in accordance with United’s Contract of Carriage.
 
As alternative options to your claim for cash compensation, we would like to offer you a choice of a $1,000 (USD) United Travel Certificate* (redeemable and transferable toward the purchase of any United or United Express-operated flight) or 30,000 United MileagePlus® miles (redeemable on flights operated by United, United Express or by Air Canada, ANA, Austrian, Lufthansa, SAS Scandinavian, Swiss, Thai and 20 additional Star Alliance partners worldwide.)

Nice!