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Author Topic: Airline Compensation Master Thread  (Read 703135 times)

Offline Ergel

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Re: Airline Compensation Master Thread
« Reply #20 on: January 29, 2012, 10:13:11 PM »
Airline/Flight: Lufthansa (CDG-FRA-VCE), Swiss (VCE-ZRH-TLV)
Class: Business/Coach (award ticket)
Incident: Busted suitcase, placed broken pieces and only half its contents in a plastic bag, TLV airport wouldn't deliver the delayed broken suitcase.
Compensation: $4,400 cash.

So you actually made money on your 2010 Europe trip?
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Offline Ergel

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Re: Airline Compensation Master Thread
« Reply #21 on: January 29, 2012, 10:13:56 PM »
It's all in the writing of the letter :)

Mind posting a sample?
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Offline Dan

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Re: Airline Compensation Master Thread
« Reply #22 on: January 29, 2012, 10:16:08 PM »
So you actually made money on your 2010 Europe trip?
Trip of a lifetime :D
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Dan

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Re: Airline Compensation Master Thread
« Reply #23 on: January 29, 2012, 10:17:06 PM »
Mind posting a sample?
I posted my letter to the PH YYZ, should suffice for now.
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Offline sky121

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Re: Re: Airline Compensation Master Thread
« Reply #24 on: January 29, 2012, 10:20:26 PM »
Airline/Flight: Lufthansa (CDG-FRA-VCE), Swiss (VCE-ZRH-TLV)
Class: Business/Coach (award ticket)
Incident: Busted suitcase, placed broken pieces and only half its contents in a plastic bag, TLV airport wouldn't deliver the delayed broken suitcase.
Compensation: $4,400 cash.
How much was contents valued at?
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Offline Fan of Dan

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Re: Airline Compensation Master Thread
« Reply #25 on: January 30, 2012, 12:26:50 AM »
AIRLINE: CO
FLIGHT: CNS - GUM
CLASS: Biz first award
INCIDENT: No kosher food
COMP: 150 dollar voucher to CO

Offline world2see

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Re: Airline Compensation Master Thread
« Reply #26 on: January 30, 2012, 12:59:01 AM »
AIRLINE: CO(using one pass miles)
FLIGHT: EWR-TLV(with swiss air via ZRH)
CLASS: Biz first award
INCIDENT: forgot to issue the e-ticket,had to be re-scheduled for the next day
COMP: 150 dollars or 20k miles per passenger,chose the miles :)

Offline harry

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Re: Airline Compensation Master Thread
« Reply #27 on: January 30, 2012, 02:52:32 AM »
AIRLINE: UA
FLIGHT: SYD-SFO
CLASS: Business award
INCIDENT: No kosher food
COMPENSATION: 3000 miles (or a choice of $100 certificate or 10%)

Offline harry

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Re: Airline Compensation Master Thread
« Reply #28 on: January 30, 2012, 02:53:03 AM »
AIRLINE: UA
FLIGHT: SFO-DEN
CLASS: Business award
INCIDENT: No kosher food
COMPENSATION: 1500 miles (or a choice of $100 certificate or 10%)

Offline harry

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Re: Airline Compensation Master Thread
« Reply #29 on: January 30, 2012, 02:53:54 AM »
AIRLINE: AA
FLIGHT: LAX-JFK
CLASS: Business award
INCIDENT: Footrest broken
COMPENSATION: 10000 miles

Offline aussiebochur

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Re: Airline Compensation Master Thread
« Reply #30 on: January 30, 2012, 02:59:21 AM »
Airline/Flight: Lufthansa (CDG-FRA-VCE), Swiss (VCE-ZRH-TLV)
Class: Business/Coach (award ticket)
Incident: Busted suitcase, placed broken pieces and only half its contents in a plastic bag, TLV airport wouldn't deliver the delayed broken suitcase.
Compensation: $4,400 cash.
Who ended up giving you the money?

Offline dirah

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Re: Airline Compensation Master Thread
« Reply #31 on: January 30, 2012, 09:18:51 AM »
Airline: United
Flight: LAX-SYD
Class: Cattle
Incident: Flight Purser was wondering why all the Kosher meals were being returned untouched. [There were a lot of Kosher meals on that flight.] I explained that both dinner and breakfast were dairy, and not Cholov Yisroel. She told me to follow it up with CS, and explain the issue, so that changes could be made. I almost didn't, but eventually got around to it.
Compensation: $150x5 in international airline vouchers; I didn't even ask for compensation, so it was a bit unexpected.

Offline MLM

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Airline Compensation Master Thread
« Reply #32 on: January 30, 2012, 09:56:21 AM »
Airline; United
Class: business PS
Lax-JFK

Incident: Red eye flight was cancelled due to pilot no show. We flew the next morning and stayed at a hotel. I got $450 of vouchers for each of us.

Offline Dan

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Re: Airline Compensation Master Thread
« Reply #33 on: January 30, 2012, 11:02:17 AM »
Airline: United
Flight: LAX-SYD
Class: Cattle
Incident: Flight Purser was wondering why all the Kosher meals were being returned untouched. [There were a lot of Kosher meals on that flight.] I explained that both dinner and breakfast were dairy, and not Cholov Yisroel. She told me to follow it up with CS, and explain the issue, so that changes could be made. I almost didn't, but eventually got around to it.
Compensation: $150x5 in international airline vouchers; I didn't even ask for compensation, so it was a bit unexpected.
Unreal that they still serve cholov stam.  Hopefully COs caterer wins out.
« Last Edit: January 30, 2012, 11:20:13 AM by Dan »
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Offline sky121

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Re: Airline Compensation Master Thread
« Reply #34 on: January 30, 2012, 11:46:11 AM »
And maybe adding here as well what status you have. Airlines are def quicker to compensate to higher status IMHO.
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Offline goodenglewood

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Re: Airline Compensation Master Thread
« Reply #35 on: January 30, 2012, 03:26:45 PM »


My Uncle was on that flight and ended up getting to LAX 24 hours later. He was also going business. What should he fight for?

Was your free flight in Business? Also is it transferable?
Yes, the free flight was Biz, and no, it was not transferrable.. not only that, but they wanted to charge me close to $500 in taxes when I tried using it to go from TLV-JFK! I spent hours on the phone with every supervisor in Corporate to no avail. Which is why I kindly took my business to CO/UA from then on.... and cant believe I waited that long to do it!
« Last Edit: January 30, 2012, 03:31:03 PM by goodenglewood »

Offline AJK

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Re: Airline Compensation Master Thread
« Reply #36 on: January 30, 2012, 03:42:06 PM »
Yes, the free flight was Biz, and no, it was not transferrable.. not only that, but they wanted to charge me close to $500 in taxes when I tried using it to go from TLV-JFK! I spent hours on the phone with every supervisor in Corporate to no avail. Which is why I kindly took my business to CO/UA from then on.... and cant believe I waited that long to do it!

You're complaining about paying a few hundred dollars in taxes for a business class trip from TLV-JFK?
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Offline harry

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Re: Airline Compensation Master Thread
« Reply #37 on: January 30, 2012, 03:58:29 PM »
Unreal that they still serve cholov stam.  Hopefully COs caterer wins out.

Yes. these are meals from koshair

Offline goodenglewood

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Re: Airline Compensation Master Thread
« Reply #38 on: January 30, 2012, 05:43:51 PM »
You're complaining about paying a few hundred dollars in taxes for a business class trip from TLV-JFK?
If you had went through that trip with me, you would understand why I was upset that Delta gave me a "free" ticket... CO gave me an actual free ticket when a similar occursnce happened

Offline sky121

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Re: Airline Compensation Master Thread
« Reply #39 on: January 30, 2012, 10:23:51 PM »
You bet (through continental.com/feedback)! Didn't get ANY response yet. Was going to call to follow up soon.

And BTW - Anyone find that elite status actually results in bigger compensation? I am currently Platinum.

I def think higher status has a better chance of getting a better compensation.

                 
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