This is my first time requesting compensation from UA. I've requested compensation from other airlines in the past as a result of excessive delays, but what happened to me below was a first. I was offered $150, but I think I deserve more. What do you think?
--------------
Hello,
I was on UAxxxx on nn OCT 2015. My Confirmation number is xxxxxx. On
this flight, we had to make an emergency landing in Memphis, crash
positions and all, because of mechanical/engine problems on this plane.
This was easily the scariest moment of my life. We landed in Memphis,
and the problems continued there. I waited in line for close to two
hours to get rebooked. It took this long because your computers were
down, and the only 2 agents that could handle these tasks had to call in
to the central reservations line for every rebooking. The agents were
able to get every passenger they handled a confirmed seat on every
flight. For some reason, they could only "hold" a seat for me from IAH
to SAN, but could not get me an assigned seat. I had paid for a first
class upgrade. When I got my new flight details to IAH, several first
class seats were open between IAH-SAN, but the agents did not assign me
a seat. By the time I had finally landed in IAH, all first class seats
were gone, and my only option was a middle seat in the back of coach.
Agents in IAH said this was mishandled by the Memphis agents and that
they should have assigned me a seat. IAH was unable to get me a first
class seat on that flight and instead moved me to a later flight. That
later flight ended up being delayed by two hours because of scheduling
and crew problems. I finally made it to my final destination after
midnight (west coast time), more than 8 hours after my scheduled landing
time. Also, because I was on a later first class flight, no meals were
served. Had I been on the correct first class flight, I would have
received a meal.
I am requesting compensation for the emergency landing we had to go
through, the 2 hour delay to get my reassigned flight, the lack of an
assigned seat causing me to have to move to a later flight, and a refund
of the first class upgrade.