Airline Compensation Master Thread

[ExGingi]

Does anyone have a link where I can file for Israeli or Usa compensation? our united flight EWR-TLV was over 4 hours delayed does that mean I'm entitled to 3000 Shekel per passenger?

Sorry to disappoint you, but Israeli law gives that mandatory compensation only for delays exceeding 8 hours.

[Baglach]

Sorry to disappoint you, but Israeli law gives that mandatory compensation only for delays exceeding 8 hours.

So I can't claim with Usa law?

[David Smith]

So I can't claim with Usa law?

Please enlighten us on this USA mandatory delay compensation law you speak of.

[ExGingi]

So I can't claim with Usa law?

Were you held up for long inside the plane on the ground?

[chff]

Were you held up for long inside the plane on the ground?

And if yes, the airline has to pay $25k to the government, you get nothing

[Trob]

Does anyone have a link where I can file for Israeli compensation. My United flight was cancelled, rescheduled for 24 hours later and United only offered me a $200 voucher compensation.

[David Smith]

Does anyone have a link where I can file for Israeli compensation. My United flight was cancelled, rescheduled for 24 hours later and United only offered me a $200 voucher compensation.

Is this the 8/29 flight to EWR?

[Trob]

Yeah, 8/30, I got a response from United last week.

[ExGingi]

Does anyone have a link where I can file for Israeli compensation. My United flight was cancelled, rescheduled for 24 hours later and United only offered me a $200 voucher compensation.

You should be filing directly with United. You can refer them to https://www.united.com/web/en-US/content/travel/destination/international/israeli-aviation-law.aspx

and to: http://www.tourism-law.co.il/pdf/AviationServicesLawENG.pdf (though the amounts might not be updated there).

ETA: Here's United's own version of your rights: https://www.united.com/web/format/pdf/travel/destination/international/Notice-for-customers-traveling-to-or-from-Israel-English.pdf though I believe it's a little more now due to indexing

[Baglach]

So I can't claim with Usa law?

Was held up on ground for 4:30 hours because of late inbound flight. Route was nyc-tlv on UA am I entitled to any compensation?

[pixi]

United #91  TLV-NYC   on Aug 30  was cancelled. For 3 hrs 40 minutes fixed oxygen tank for pilot. Then ran into 2 am TLV  curfew.
they scheduled us for 24 hours later . I was emailing with them  back and forth requesting them to compensate me ₪3000 per pasanger (we were a total of 7 people), today I got a email from them saying


"Thank you for contacting United Air Lines regarding your recent travel
with us.  We understand your disappointment with our handling and the
negative experience to you.

We have again reviewed your request for cash compensation and found that
we complied with all the applicable regulations at the time of your
flight.

I understand that the delay was, at best, very frustrating and truly
regret you were disappointed.  Please let me explain why cash
compensation is not applicable under the Israeli Air Passenger Law.
Because all routine preventative maintenance actions were performed on
the aircraft as scheduled, and the cancellation could not have been
reasonably predicted or avoided.

Please know that our legal department carefully reviews each of these
matters with our system and technical operations groups to ensure we are
in full compliance with the appropriate legal standards.  Although the
cause of the irregularity was extraordinary and unable to be avoided, we
did what we could to minimize it.

Because we do recognize that your flight plans were negatively impacted,
as a tangible gesture of our regret, we proactively sent each passenger
who we had contact information for, an electronic travel certificate
valid toward a discount on a future United flight.  I will send the rest
of the family each a $200 electronic travel certificate. Unfortunately
we are not able to reimburse for the clothes you  purchased you will
need to contact baggage resolution, we will send you a check in mail for
the ground transportation.

We sincerely hope that you will choose to fly with United Airlines in
the future. "

can anyone advice me what to write them back or what to do ?

[ExGingi]

GIYF

There are quite a few Israeli law firms that handle this as their bread and butter.

[chff]

GIYF

There are quite a few Israeli law firms that handle this as their bread and butter.

For EU261 there are new websites daily that handle such for a 25% cut. Haven't seen such for Israel

[ExGingi]

For EU261 there are new websites daily that handle such for a 25% cut. Haven't seen such for Israel

https://lmgtfy.com/?q=%D7%97%D7%95%D7%A7+%D7%98%D7%99%D7%91%D7%99

[chff]

https://lmgtfy.com/?q=%D7%97%D7%95%D7%A7+%D7%98%D7%99%D7%91%D7%99

Lol, I didn't even know the Hebrew word to even search for it...

[sky121]

Delta/AirFrance delivered stroller a day late and tore the fabric on the front bar.
$594 (full price I paid for the Vista) check from Delta.

[159dallas]

SWA 2356 DAL-LGA delayed 2.5 Hours then lost baggage and didn't get it untill 26hours after i landed compensation a LUV voucher of unknown amount (Pending have not received email yet.)

[159dallas]

SWA 2356 DAL-LGA delayed 2.5 Hours then lost baggage and didn't get it untill 26hours after i landed compensation a LUV voucher of unknown amount (Pending have not received email yet.)

Received 50

[ExGingi]

A family member had a BA ticket ATL-PHL-LHR-TLV with the first leg on AA metal (codeshare BA flight). All booked in J - revenue.

First leg had a substantial delay, which resulted in missed connection at PHL (which was supposed to be BA metal). They put him on AA metal to LHR, but that flight also experienced a 3 hour delay, so connection to TLV was missed, he ended up waiting 6 hours at LHR with no kosher meals or accommodations provided, and was put on an LY flight to TLV.

His luggage seems to have remained in PHL, and only reached TLV 3 days later!

Who does he file for compensation with? AA (first operating carrier)? BA (marketing carrier and scheduled operating carrier for the all international segments)?

Does the compensation for the delays follow different rules than the compensation for delayed luggage? If yes, who does he file for the delayed luggage with?

[Solma]

See below I got this 30 days after sending one email to UA for a flight from EWR to TLV (UA 90) on Oct. 26 which was Canceled due to maintenance.

------- Forwarded message ----------
From: "CustomerCare@united.com" <customercare@united.com>
Date: Nov 29, 2016 2:44 PM
Subject: United Airlines
Cc:

Dear

Please accept our apology for any inconvenience you experienced during
the interruption of your travel plans on October 26, 2016.  We regret
your travel plans were disrupted and your luggage was not returned in
the same manner.

We have carefully reviewed your concerns and we are unable to fulfill
your compensation request however, as alternative options under Israeli
Air Service Regulation, we would like to offer you a choice of a $1,000
(USD) United Travel Certificate* (redeemable and transferable toward the
purchase of any United or United Express operated flight) or 30,000
United MileagePlus® miles only to impacted passenger's account
(redeemable on flights operated by United, United Express or by Air
Canada, ANA, Austrian, Lufthansa, SAS Scandinavian, Swiss, Thai and 20
additional Star Alliance partners worldwide.)

To view additional MileagePlus® services and award options within the
world's largest network, including Star Alliance and our other global
partners, please visit us at: http://www.united.com/mileageplus.

Travel Certificates are valid for twelve (12) months and MileagePlus®
miles are valid for 18 months.  If you are not already a MileagePlus®
member, simply enroll online at: http://www.united.com/mileageplus, then
respond with your new account number and we'all credit your account.

If you desire one of these options, please let us know your preference
and we'all facilitate delivery via e-mail within 3-5 business days.

However, if you wish to pursue cash compensation of GIRLS under the
AISLE regulation, please verify your address where you would like for us
to send it.  You will receive a check mailed to you in your local
currency USD$819.23 USD per person ticketed and impacted by this flight
irregularity (Please provide traveling companion names and MileagePlus
numbers).  Processing of your payment may take up to 4-6 weeks. If you
have receipts for the ground transportation to/from the airport, please
attach or send a copy for possible reimbursement.

We ask you contact Baggage Resolution for baggage concerns.

As a MileagePlus member, we consider it a privilege to serve you and
look forward to the opportunity to see you aboard the friendly skies of
United soon. I truly hope your next travel plans with us deliver the
seamless customer experience you deserve. Thank you again for your
business.

Sincerely,


Corporate Customer Care
United Airlines


*Travel Certificate(s), including but not limited to (1) the validity
period of  one year  from the issue date with no extension, (2) there
will be no refunds, (3) the Travel Certificate(s) will not be reissued
if lost or stolen, (4) the certificate may be redeemed for credit up to
its face amount only towards the purchase of an electronic airline
ticket(s), where eligible, from United, and (5) if the face amount of
the certificate exceeds the cost of the ticket for which it is
surrendered, any residual amount will be applied to the same Pin for use
toward another ticket until either the original issued amount is
depleted or the expiration date has been reached, whichever comes