Airline Compensation Master Thread

[chaim0m]

I wrote a message to United (on the united website) on Friday (Jan. 20) about a flight of mine they messed up a whole bunch of things, haven't heard back yet.
Was this the right place to complain? How long do they take to respond to a complaint?
TIA

[Danlover111]

I wrote a message to United (on the united website) on Friday (Jan. 20) about a flight of mine they messed up a whole bunch of things, haven't heard back yet.
Was this the right place to complain? How long do they take to respond to a complaint?
TIA

try Twitter I heard it really works

[EJB]

I wrote a message to United (on the united website) on Friday (Jan. 20) about a flight of mine they messed up a whole bunch of things, haven't heard back yet.
Was this the right place to complain? How long do they take to respond to a complaint?
TIA

+1 w Twitter. A week is normal though. Did you get an acknowledgment?

[chaim0m]

+1 w Twitter. A week is normal though. Did you get an acknowledgment?

No nothing

[jackofall]

On UA EWR-TLV now. Delayed almost 2 hours so far. At what point do we get compensation?

[jackofall]

On UA EWR-TLV now. Delayed almost 2 hours so far. At what point do we get compensation?

Now 4 hours.....

[mochjas]

Now 4 hours.....

on J all I got was 150 per passenger

[Yaalili]

Now 4 hours.....

See reply 2959 just above yours.

[mochjas]

See reply 2959 just above yours.

yep saw that. Maybe it was because I had 6 passengers but it was paid J

[Yitzshpitz]

Anyone have success getting anything from delta for entertainment system not working during the flight?(6 hour flight!)

[plainbachur]

whats best way to get compensation from UA? on Twitter they sent me a link to webpage

[mochjas]

whats best way to get compensation from UA? on Twitter they sent me a link to webpage

that webpage is the best way

[Zevi16]

I once flew Azerbaijan Airlines. The damaged the handle of my stroller. I filed a claim at the airport and tried dealing with Azerbaijan but they just told me on the phone that they wont reimburse for the handle because it is still in good condition.
I contacted CSP and filed a claim with them, the problem is that they want written confirmation from the airline that they wont cover it before CSP get involved.
What should I do? I have sent many emails to the head office in Azerbaijan and I have called/texted the head in NY but to no avail

[Z56]

Hi. asking for a family member who flew united F HNL-EWR seats were disgusting, sticky full of chew candy all over the seat, the overhead lights weren't closing, crew tried to place tin foils over the lights still didn't help. I have pictures of everything


contact united customer care, they offered me $50 voucher.

is there any other way to speak to a normal customer care support agent? should I post it social media ?

Thanks in advance 

[chaim0m]

United - Filed a complaint on the webpage because they refused to check my luggage (they claimed I was late), they still took it but it checked gate-side, the TSA made me throw away the liquids which was a half a bottle of shampoo. So I wrote that I had to throw away personal effects.
they gave $200X3 for me wife and son in travel bank.

[MeirS]

United - Filed a complaint on the webpage because they refused to check my luggage (they claimed I was late), they still took it but it checked gate-side, the TSA made me throw away the liquids which was a half a bottle of shampoo. So I wrote that I had to throw away personal effects.
they gave $200X3 for me wife and son in travel bank.

That's nice of them. How did you prove that you were there on time?

[shulem92]

United - Filed a complaint on the webpage because they refused to check my luggage (they claimed I was late), they still took it but it checked gate-side, the TSA made me throw away the liquids which was a half a bottle of shampoo. So I wrote that I had to throw away personal effects.
they gave $200X3 for me wife and son in travel bank.

Lucky you that they let you take it gateside. by me they wouldn't even let that and they rerouted me...

[Bostener]

I once flew Azerbaijan Airlines. The damaged the handle of my stroller. I filed a claim at the airport and tried dealing with Azerbaijan but they just told me on the phone that they wont reimburse for the handle because it is still in good condition.
I contacted CSP and filed a claim with them, the problem is that they want written confirmation from the airline that they wont cover it before CSP get involved.
What should I do? I have sent many emails to the head office in Azerbaijan and I have called/texted the head in NY but to no avail

Which airport?

Their staff at Ben Gurion airport is far from helpful or caring.

[travel agent]

AC, for not getting my bag for the whole stay, they are offering $300 USD cash, or $600 voucher.

it was a 5 day trip, the bag actually arrived a day later, but the delivering company, delivered it only after returning home, so it was returned to AC, & was delivered back home within 2 days. 

[ExGingi]

TK flight from IST to ATL was cancelled, so rebooked on UA via EWR (coming from TLV). However, UA flight arrives ATL about 4 hours later, making it too late to get onto any other flight to final destination (not a major airport). Is there any compensation legally due? Can passenger demand to be put on DL flight out of EWR so he gets to ATL earlier? If yes, can he expect them to honor a request to fly him to his final destination (not on his original ticket?).