Quote from Elal regarding a cancelled flight a few weeks ago, they rebooked on LX 2 days later. Any point in trying to pursue further comp?
"Dear and
We were sorry to learn of the inconvenience that you were caused due to the changes that were made to the operation of our flight the 05th of February, 2017 due to an ongoing labor dispute.
We took all possible measures to prevent and minimize these changes by various measures such as contacting the Labor Court, alternative connecting flights and leasing aircraft
Due to the circumstances, the changes to the operation of the flight could not have been prevented. Therefore, and in accordance to the Israeli Aviation Services law - paragraph 6 (e) (1), compensation is not awardable
If you incurred out-of-pocket expenses (ground transportation, accommodation, meals), please provide the relevant receipts for a review along with your Israeli bank account.
Furthermore, as a gesture of goodwill, we would like to grant you a discount voucher in the amount of $200, each, which may be used as a partial payment for a future flight with El Al.
The voucher is valid for one year from the date of issue.
We have issued an electronic discount voucher (also known as EMD voucher) in the amount of $200 each.
EMD in the name of
EMD in the name of
The voucher is valid for one year, non-transferable, and valid only on EL AL operating flights. When you are ready to book a flight with El Al, please forward the above electronic voucher number to your booking agent or our reservation team at 1-800-223-6700.
Thank you for your loyalty and we look forward welcoming you on board our future flights to your complete satisfaction
Sincerely,
Leora sander
Customer service
El Al"
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