Airline Compensation Master Thread

[JACKBLUE]

@jsk173 If you don't mind me asking, what is your day job?

Oh my....!!
This might turn into some action!!

[Yehuda57]

A relative booked a flight with UR points (Reserve, if that makes a difference) on South African Airways.

When he got to the airport (with his wife and 2 kids), they wouldn't let him on the plane. Chase screwed up and he was ticketed in 2 different classes. SA refused to speak to chase to sort it out on the spot, and claimed there was nothing they could do. (based on reports from people on the flight, the flight was overbooked, and this was a way to bump people for free)

Because of shabbos, the next flight they could get was 3 days later.

He has attempted to get some compensation, and now (2 months later) he got an email from a supervisor claiming to be the highest authority oferring to reimburse taxi fares and 5000 UR points.

Is there anything he can do?

[Meir]

So still no one is telling me how to maximize my situation. Why should I not just dispute my credit card? If not what should I push elal about to compensate?

[jsk173]

Well, this was after LY involuntarily rescheduled his flight...

Yes, but that happens all the time, and it's largely irrelevant to whether this was an involuntary downgrade.

Some airlines give refunds if the class of service changes after a requested change and others don't. Either way, there's certainly no case here for disputing the full charge with Amex.

[jsk173]

When he got to the airport (with his wife and 2 kids), they wouldn't let him on the plane. Chase screwed up and he was ticketed in 2 different classes. SA refused to speak to chase to sort it out on the spot, and claimed there was nothing they could do. (based on reports from people on the flight, the flight was overbooked, and this was a way to bump people for free)

Need more info. here. Did your friend refuse to be split up into two cabins or did the airline actual deny boarding even though everyone had confirmed seats, albeit in different classes/cabins? Last I knew, it's almost impossible, if not entirely impossible, to have multiple passengers on the same ticket in different classes, so it seems like all four passengers should have had valid, if separate, tickets.

[Yehuda57]

Need more info. here. Did your friend refuse to be split up into two cabins or did the airline actual deny boarding even though everyone had confirmed seats, albeit in different classes/cabins? Last I knew, it's almost impossible, if not entirely impossible, to have multiple passengers on the same ticket in different classes, so it seems like all four passengers should have had valid, if separate, tickets.

They were in the same cabin. The issue was the fare class.

Chase made a mistake when they initially booked. The tickets had to be reissued. When they reissued, they made some sort of error with the fare class.

[hide4]

No response from Elal after 30 days. What now?

[JACKBLUE]

No response from Elal after 30 days. What now?

I sent them an email on 04/13 and they only replied on 05/18
So I guess it can take more then 30 days.

[eliraps]

Was scheduled to take a red eye out of LAX on Sunday night (1:10am on Monday). At 10:30pm I got a notification via the AA app that my flight was delayed - 5 hours - then 6 hours - on the way to the airport - about 11:45 I got a notification that the flight was cancelled. There was a United flight that had availability that was leaving at 12:35 AM - which I could have made - when I called AA the woman told me that she didn’t have enough time (4 hours) to switch me to a different airline - by the time I got to a person at the counter at AA in LAX - it was after 12:45

They put us on the 6:15 am flight - and gave a friend I was traveling with (he was on a different reservation #) a hotel voucher and $38 of food vouchers – which I was to share with him. We waited 35 minutes for the shuttle and then came back the next morning for the 6:15 flight which we sat on the runway till 6:45

I missed a day’s worth of work, including appointments and teaching a class + I had to spend the few hours in the hotel with no spare clothes to change into. (I was only intending to be there for a few hours).

What should I ask for / expect?

[as2]

Was scheduled to take a red eye out of LAX on Sunday night (1:10am on Monday). At 10:30pm I got a notification via the AA app that my flight was delayed - 5 hours - then 6 hours - on the way to the airport - about 11:45 I got a notification that the flight was cancelled. There was a United flight that had availability that was leaving at 12:35 AM - which I could have made - when I called AA the woman told me that she didn’t have enough time (4 hours) to switch me to a different airline - by the time I got to a person at the counter at AA in LAX - it was after 12:45

They put us on the 6:15 am flight - and gave a friend I was traveling with (he was on a different reservation #) a hotel voucher and $38 of food vouchers – which I was to share with him. We waited 35 minutes for the shuttle and then came back the next morning for the 6:15 flight which we sat on the runway till 6:45

I missed a day’s worth of work, including appointments and teaching a class + I had to spend the few hours in the hotel with no spare clothes to change into. (I was only intending to be there for a few hours).

What should I ask for / expect?

What was the reason for the delay?

[LoLo]

Friend of mine got 25k MR for missing KSML on JFK-TLV J flight booked through amex travel.

(I don't think he even ordered one, but expected amex to ask him if he wants a special meal)

[mmgfarb]

Friend of mine got 25k MR for missing KSML on JFK-TLV J flight booked through amex travel.

(I don't think he even ordered one, but expected amex to ask him if he wants a special meal)

Wow!

[eliraps]

What was the reason for the delay?

We were not informed

[atsdump]

Had a trolly broken but couldn't report within 24 hours to United on international flight (it was award ticker with aeroplan miles). Filled claims after few months later, got paper United certificate in mailbox for $200!

[MeirS]

We were not informed

Call them and ask them.

That's the first thing I try to find out when I find out about a delay or cancellation in my itinerary (after looking into alternative options and getting on line).

[yitzy93]

No response from Elal after 30 days. What now?

They almost never respond within the promised timeframe.

I called them 2 days ago after not receiving a response more than a month regarding compensation for cancelled flights. "Surprisingly"  they told me there's no one to talk to and that they only accept emails for these things. I threatened legal action. Received an email response less than 24hrs later!

[real-brisker]

LY flight delayed for 5+ hours. What is there to request?

[a mirrer]

LY flight delayed for 5+ hours. What is there to request?

if its to ny or from ny the only thing to ask is that it should eventually get to your destination

[real-brisker]

Returning from ny to tlv

[mikaelrap]

I flew to Israel for Shavuos on Elal and had more than 5h delay on both legs!
First Leg: They told me 24h before departure and they rebooked on another flight otherwise I would have arrived in TLV 1h before shabbos.
Return Leg: I was supposed to depart 0:45AM and flight finally departed at 7AM....
 I sent email to cutomer@elal.co.il and some other DOT emails.

What can I expect from ELAL in terms of compensation?