Airline Compensation Master Thread

[yelped]

What "extraordinary circumstances" ?

They have to pay you 3,000 NIS for each person, mandatory compensation under Israeli law.

[E-MAN]

What "extraordinary circumstances" ?

They have to pay you 3,000 NIS for each person, mandatory compensation under Israeli law.

This is their exact response -

Thank you for contacting El Al Customer Relation regarding yours and your family's recent flight experience.
I was sorry to read of the inconvenience that you were caused due to the delay of flight LY027 on the 4th June 2017 from Tel-Aviv to New-York.
The flight was delayed for the safety of our passengers. Unfortunately, a rare and unexpected flight safety shortcoming malfunction was discovered after the flight had departed. The failure was clearly not something that was identified in the pre-departure checks nor something we could have prevented through routine maintenance. It took time until a solution was found and the flight was operated on an alternative aircraft.
In accordance to the Israeli Aviation Services law (compensation and assistance for flight cancellation or change of conditions 5772-2012), in paragraph 6 (e) (1) compensation is not awardable when the flight is delayed due to extraordinary circumstances and the airline has done all within its power and could not prevent the flight delay. I'm therefore declining your request for compensation.
 
Despite the above, as a token of our regret I would like to grant you each a voucher in the amount of USD200 x14 (total $2,800), which may be used as partial payment for future flights with El Al. This is valid for one year from the date of issue.
Please confirm in whose name shall I issue the voucher/s (total account on each voucher cannot exceed $700).
Also if any of the 14 in your party incurred out of pocket expenses such as ground transportation, accommodation & meals during or as a result of the delay, please forward receipts by email attachment for a review.
 
I hope that you will be able to overlook your disappointing experience and allow us the opportunity to serve you again so that we may restore your confidence in El Al.
 
Yours sincerely,
 
Aliza Tinn
Customer Relations
EL-AL ISRAEL AIRLINES LTD

[yelped]

They'll always say it was out of their control in order to get out of it. Send them another email asking if they're prepared to demonstrate that it was out of their control in court.

[E-MAN]

They'll always say it was out of their control in order to get out of it. Send them another email asking if they're prepared to demonstrate that it was out of their control in court.

Thanks. Have you ever had success with that?

[yelped]

Thanks. Have you ever had success with that?

I never flew Elal

I don't really fly often

Maybe, in the future IY"H.

[E-MAN]

I never flew Elal

I don't really fly often

Maybe, in the future IY"H.

Thanks. I guess that can't hurt.
Anyone else have any experience with something like this?

[yitzy93]

Thanks. I guess that can't hurt.
Anyone else have any experience with something like this?

I'm not sure this case is comparable but I recently complained to ElAl about a cancelled flight. 6 weeks later, no reply. I called and threatened legal action. A day later I was offered the mandatory compensation.

[chff]

They'll always say it was out of their control in order to get out of it. Send them another email asking if they're prepared to demonstrate that it was out of their control in court.

Same with any other EU Airline, they always use this excuse

[yitzy93]

Same with any other EU Airline, they always use this excuse

As ruled by EU courts, mechanical faults are not considered extraordinary circumstances.

[Agoldsc1]

How would one go about contesting a denial in court? I imagine that the contract of carriage which is executed upon the purchase of a ticket has a jurisdiction clause and mediation clause, so it's not like anyone can just bring the airline to local small-claims court. And who is going to actually bring suit in Israel or Europe?

[E-MAN]

As ruled by EU courts, mechanical faults are not considered extraordinary circumstances.

Do you know of an actual court ruling?

[hide4]

And who is going to actually bring suit in Israel or Europe?

Any Israeli or European lawyer if he thinks you have a case.

[yitzy93]

And who is going to actually bring suit in Israel or Europe?

Plenty of people have (in Europe). Do some online research.

[yitzy93]

Do you know of an actual court ruling?

Yes. Quite a few. All in Europe though, so I'm not sure how that would help you with Israeli Aviation laws.

[Yitzshpitz]

Virgin alerica cancelled flight. Could i expect anything except for a refund? Hotel stay? Other compensation?

[cholent]

Thanks. I guess that can't hurt.
Anyone else have any experience with something like this?

Yes. Flight delayed and then cancelled due to pilot labor action, which is exempted from compensation under the law. Wrote to El Al they pointed out that they were not obligated to offer compensation but nevertheless gave a free round trip ticket

[Yitzshpitz]

Virgin alerica cancelled flight. Could i expect anything except for a refund? Hotel stay? Other compensation?

They gave me 150 dollar airline credit

[MeirS]

Delayed baggage for around 50 hours with Aeroflot.
What's the best way to go about it?
Is there anyone to talk to there?

[JACKBLUE]

Delayed baggage for around 50 hours with Aeroflot.
What's the best way to go about it?
Is there anyone to talk to there?

50? Wow wow hope you get something!

[Yaalili]

http://liveandletsfly.boardingarea.com/2017/07/18/united-fa-onboard-compensation/