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Author Topic: Airline Compensation Master Thread  (Read 667526 times)

Offline yelped

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Re: Airline Compensation Master Thread
« Reply #3780 on: June 29, 2018, 10:56:52 AM »
Is there an email address for the DOT that you could use to CC them on a complaint to an airline? AA has been ignoring emails from a friend.

I tried searching on this thread, on DDMS and Google. I only pulled up the form, but not an email address.

Offline Chosidtravel

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Re: Airline Compensation Master Thread
« Reply #3781 on: June 29, 2018, 11:01:00 AM »
You probably qualify for EU compensation.
Yes with eu compensation it's great.

I used many time flightmediator.com his great and get you your moeny with no headheack. They know all the rulles how to apply etc...

Offline lubaby

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Re: Airline Compensation Master Thread
« Reply #3782 on: June 29, 2018, 11:19:14 AM »
Is there an email address for the DOT that you could use to CC them on a complaint to an airline? AA has been ignoring emails from a friend.

I tried searching on this thread, on DDMS and Google. I only pulled up the form, but not an email address.
Why not just fill out the DOT form?

This is a federal agency we're talking about..  You likely need to file a claim through their site so it gets assigned a case # and gets assigned to an agent to be dealt with.

You can include in the notes that you've been trying to deal with the airline directly but have been getting ignored.

Offline yelped

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Re: Airline Compensation Master Thread
« Reply #3783 on: June 29, 2018, 11:23:31 AM »
Ok. Got it. I do remember people saying that they've CC'ed the DOT on correspondence with the airlines. It's an EU delay claim, so I would like to keep the correspondence with the airline since it's not the DoT's domain, but still have the DoT cc'ed so they respond.

Offline nafnaf12

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Re: Airline Compensation Master Thread
« Reply #3784 on: June 29, 2018, 11:26:20 AM »
+1
for flights TO Europe it only applies to European carriers.
:-[
Passengers flying from the U.S. to Europe on non-EU airlines are not currently eligible for compensation for flight delays and cancellations. US law provides protection against being involuntarily bumped (denial of boarding) on flights departing from US and US domestic flights, but the compensation for delays and cancellations provided by EU law is not available for flights originating from outside Europe, unless the flight is with a European carrier.
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Offline ABC 123

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Re: Airline Compensation Master Thread
« Reply #3785 on: June 29, 2018, 03:38:00 PM »

Flight delayed 4 hours on UA then cancelled 

EWR-GRR

12pm flight from EWR was delayed for half an hour. Finally boarded than Deplaned after 2 hours then UA boarded us again after 30 minutes for another hour then deplaned us and cancelled flight 30 minutes later with no explanation.  Spent the next hour and a half in the airport with customer service  because I couldn't call United directly due to the fact that my tickets that I was still on an active flight because it wasn't canceled in the system yet. They were not able to put me on anything else out of EWR that day even for other airports close by, so they protected me on Delta from LGA on 9pm  flight that was delayed till 10:40 PM.
3 planes, 2 airports, an 11 hour total delay and disastrous day traveling.

What can  I expect?

Offline Pesach

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Re: Airline Compensation Master Thread
« Reply #3786 on: July 05, 2018, 02:42:42 PM »
got a 150 dollar voucher from elal via email with just a voucher number  and the terms says non transferrable. are their any types of elal vouchers issued  from  their customer care center that are transferable and can be given away to someone else?

Offline nafnaf12

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Re: Airline Compensation Master Thread
« Reply #3787 on: July 05, 2018, 04:53:08 PM »
Flight delayed 4 hours on UA then cancelled 

EWR-GRR

12pm flight from EWR was delayed for half an hour. Finally boarded than Deplaned after 2 hours then UA boarded us again after 30 minutes for another hour then deplaned us and cancelled flight 30 minutes later with no explanation.  Spent the next hour and a half in the airport with customer service  because I couldn't call United directly due to the fact that my tickets that I was still on an active flight because it wasn't canceled in the system yet. They were not able to put me on anything else out of EWR that day even for other airports close by, so they protected me on Delta from LGA on 9pm  flight that was delayed till 10:40 PM.
3 planes, 2 airports, an 11 hour total delay and disastrous day traveling.

What can  I expect?
$200.
A smooth sea never made a skilled sailor.

Online shapsam

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Re: Airline Compensation Master Thread
« Reply #3788 on: July 09, 2018, 04:59:47 PM »
Requested Israeli compensation from UA, can take 3080INS cash or $1000 voucher or 30k miles.
I don't understand why it's not worth it for them to offer more miles instead of the cash or even $1000 voucher.
« Last Edit: July 09, 2018, 05:08:45 PM by shapsam »

Offline nafnaf12

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Re: Airline Compensation Master Thread
« Reply #3789 on: July 09, 2018, 05:00:49 PM »
Requested Israeli compensation from UA, can take
3080INS cash or $1000 voucher or 30k miles.
I don't understand why it's not worth it for them to
offer more miles instead of the cash or even $1000
voucher.
there's a thread discussing this.
Bottom line if you plan on flying United take the voucher.
A smooth sea never made a skilled sailor.

Online shapsam

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Re: Airline Compensation Master Thread
« Reply #3790 on: July 09, 2018, 05:18:16 PM »
there's a thread discussing this.
Bottom line if you plan on flying United take the voucher.
But why don't they offer lets say 60-70k miles?
« Last Edit: July 09, 2018, 05:53:23 PM by shapsam »

Offline lubaby

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Re: Airline Compensation Master Thread
« Reply #3791 on: July 09, 2018, 05:55:19 PM »
But why don't they offer lets say 60-70k miles?
You honestly expect them to give you a free international business class ticket instead of a $1000 travel voucher?  ::)

Anyways, as far as they are concerned, 30k and $1k have the same value, since they sell points for 3.5 cents each (so 30k x 0.035 = $1050).

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Re: Airline Compensation Master Thread
« Reply #3792 on: July 09, 2018, 06:04:07 PM »
You honestly expect them to give you a free international business class ticket instead of a $1000 travel voucher?  ::)

Anyways, as far as they are concerned, 30k and $1k have the same value, since they sell points for 3.5 cents each (so 30k x 0.035 = $1050).
Forget about what you can redeem it for, 30k miles does not cost them anything near $850 cash.

Offline bobzilla

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Re: Airline Compensation Master Thread
« Reply #3793 on: July 10, 2018, 09:02:29 PM »
I have an Itinerary with Alaska Airlines (Iím MVP Gold) and I was notified of a change in one of the flights, departing 4 hours after original flight booked, called them up and got $125 voucher per passenger, anyone had better luck with them in the past?

Offline brodes18

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Re: Airline Compensation Master Thread
« Reply #3794 on: July 11, 2018, 12:15:48 PM »
AA broken TV on transatlantic flight - 5K miles

Offline torontojay

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Re: Airline Compensation Master Thread
« Reply #3795 on: July 15, 2018, 08:05:50 PM »
Seeking advice about compensation for UA85 from TLV to EWR was severely delayed on July 3, 2018 due to weather issues at EWR. 

The plane was rerouted to PHL, where it was also unable to land due to weather issues, and then to BWI, where it sat on the tarmac for  about 4 hours because no gates were available for passengers to deplane.  Eventually, some passengers were sent by bus to EWR, while others waited for the plane to depart and reached EWR about 9 hours behind schedule.

I had booked a Mileage Plus Economy award TLV-EWR-YYZ.  With all the issues, UA eventually rebooked to an AC nonstop from BWI to YYZ at my request.  UA covered overnight meals and lodging at BWI.

1.  This was a Mileage Plus award.  Am I entitled to any compensation?  If so, how much?
2.  I don't know the exact amount of time the plane sat on the tarmac at BWI.  It was AROUND 4 hours.  Do I need to know exactly how long it was, and if so, how do I find out?

Thanks for your help!

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Re: Airline Compensation Master Thread
« Reply #3796 on: July 15, 2018, 08:12:09 PM »
You are not entitled to comp when the delay is due to weather

Offline Sport

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Re: Airline Compensation Master Thread
« Reply #3797 on: July 15, 2018, 08:41:36 PM »
Took 4 hrs for ua to fix a dumb pricing issue due to computer glitch I had on a farelock booking- upgraded my group to E+ for free.

Offline chaimdasap

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Re: Airline Compensation Master Thread
« Reply #3798 on: July 22, 2018, 05:30:46 AM »
Booked family of 8 with aeroplan miles on united metal ewr to gva. (6 in y, 2 in j.) Upon arrival at the check in desk, united said 2 of the tickets were not ticketed. Quickly called aeroplan, who reinstated the tix, but not soon enough. We missed the flight. United rebooked us Ewr-Muc-Gva on Lh. 1) no ksml. 2) no j on the Muc-Gva seg.
What am I asking for from aeroplan;) 
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Offline Ulitkany

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Re: Airline Compensation Master Thread
« Reply #3799 on: July 24, 2018, 05:48:36 PM »
Guys can you please clarify if I eligible for any compensation besides $15 food voucher?
I was rebooked to Lufthansa flight at JFK today due to my original Austrian flight being delayed for several hours, making impossible  to catch my connecting flight in Vienna.
The new Lufthansa flight departs 5 hours later than my original Austrian flight (I was given a $15 food voucher) + there will be adinional 5+Hours connection in Frankfurt. At the end, iíll get to my final destination (MSQ) almost 8 hours later than scheduled on my original itinerary.
The ticket was purchased with United miles and Freedom c/c for fees.
Any advice?
« Last Edit: July 24, 2018, 06:03:56 PM by Ulitkany »