Topic Wiki

Issue with a flight to/from Europe make sure to check this link: http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Please post contact info for each airline:
AA-
Alitalia-
Airfrance-
Delta-
ElAl-
Iberia-
Lufthansa-
United-
WOW-



Author Topic: Airline Compensation Master Thread  (Read 467518 times)

Offline shmooz

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2010
  • Posts: 1254
  • Total likes: 10
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3930 on: November 12, 2018, 06:08:23 PM »
Hi! I really need your help. We were travelling to a family Simcha with Frontier four tickets going from Denver to St Louis $50 each one way. They cancelled the flight for mechanical problems and gave us two choices 1- to rebook us on a different flight and give us $100 voucher ..but the earliest flight we could go on was three days later and we would miss the Simcha and 2-they would refund the money and give us $100 voucher right away and a $400 voucher per person for future travel that they would send in 7-10 business days. We would have to book our own tickets.
We ended up booking four tickets for later that day to Chicago (and had to book two separate flights for each two people) at a cost of $1,200 as well as take two trains and travel four hours to our location from Chicago. We schlepped all day and got there late at night. However, when we got the vouchers they put insane restrictions: you can only use it in the name of person issued and once you use the 400 voucher for person even if it has an credit left it gets discarded. You also have to book these tickets within 90 days.
 Any suggestions of what to do?

Are you sure the $400 per person cant be used to reimburse for the flight you had to rebook? Thats what they gave us when they cancelled, and it worked out pretty good. Booked a ticket to where we wanted to go on American and they reimbursed us. If it's just a credit on Frontier its pretty worthless.

Offline KSMH

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jul 2018
  • Posts: 845
  • Total likes: 63
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3931 on: November 13, 2018, 09:40:40 PM »
I recently stayed 3 nights at a hotel using UR to book. I booked a 2 bedroom suite. They checked me in to a 1 bedroom suite, due to no 2 bedroom availability . I asked to speak to the GM , after some negotiation they agreed I would stay in the 1 bedroom suite and they would refund me for 2 nights. I hardly doubted it would happen, so I did my utmost to actually get a refund. I requested the GM type me up a detailed letter of what happened, who the 3rd booking party was, and they'll refund 2 nights. They retyped the letter 3 times so that it should look presentable and included all details. I called chase they transferred me to a rep. whom told me to send them the letter, once that was done they followed up with me confirming the 3rd party booking platform was refunded for 2 nights and they'll credited my miles back.
 
Chase can refund miles.
 
 
 
 
 
“Hi Mr. xxx,
 
 
I am glad to inform you that xxxxxxx  HOTEL, refunded 2 nights of your reservation.
 
Since you uses your Chase points to purchase the reservation, I requested to refund xx,304 Pts back to your Chase account.
 
Please allow 3-5 business days to reflect the points back to your account.
 
For you to track your Chase points her is the updated balance before the refund.
 
 
Total: xxx Pending:xxx Available:xxx”
Always praying for delayed baggage.

Offline ludmila

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 5136
  • Total likes: 263
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: IND
  • Programs: Hilton Diamond,Marriott Platinum,SPG Platinum.
Re: Airline Compensation Master Thread
« Reply #3932 on: November 13, 2018, 09:44:39 PM »
Thanks for the info, should have posted in the hotel compensation thread .
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline KSMH

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jul 2018
  • Posts: 845
  • Total likes: 63
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3933 on: November 13, 2018, 09:47:36 PM »
Sorry reposted.
Always praying for delayed baggage.

Offline JACKBLUE

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2014
  • Posts: 1461
  • Total likes: 84
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: USA
Re: Airline Compensation Master Thread
« Reply #3934 on: November 17, 2018, 10:59:05 PM »
Al Italia Y baggage arrived 2 days late.
What and how is my best shot?

Offline Miracle

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 2317
  • Total likes: 2
  • DansDeals.com Hat Tips 5
    • View Profile
  • Location: Israel
Re: Airline Compensation Master Thread
« Reply #3935 on: November 18, 2018, 11:21:23 PM »
Hi,

I would like it if someone can tell me what my rights were regarding compensation for the following situation.
Note: I was traveling with my wife and 5 children, ages 12,10,7, and 3.5 twins

We had a 12pm flight from Chicago to JFK that got cancelled because of weather.
They automatically put us on a 430 PM flight to La Guardia (fyi, I specifically did NOT want to fly to La Guardia when I booked my flights. I paid extra for JFK because LGA is not an easy airport to deal with) but put us on standby flight 130 going to LGA. They put all 6 of our luggages on that stand by flight, saying worse case, if there's no room for us on the 130, at least we have seats on the 430 and our luggages will just wait for us for 3 hours in LGA.

When we tried getting on the flight, everyone refused to take us on since we were 7 people and we would not be sitting together. They didn't let us split up our seats (within the plane) because we had little children. So they adviced us to just stick it out until 430 which was OK with us. We didn't care too much.

Now we're on the 430 flight. 10 minutes before arrival, the Pilot says we're not able to land in LGA and we're landing in JFK (our original destination!!!!!) the problem is - OUR LUGGAGE was at LGA from the 130 standby flight!! Of course we were stuck on the plan for 2 hours because we didn't have a terminal or crew to bring the plane in.. by this time, it was 10pm

We went to baggage claim hoping for them to deliver our luggage to my dad's car, since he was waiting for us in LGA. They told us it's not possible because our luggage was in Boston since the 130 flight got diverted there. It was 12 am and they told us we'd get our luggage delivered the next day. We got an email saying they located our luggage and it would arrive Fri around 1pm. It came Shabbos night, 11 pm...

What is American Airlines suppose to give us, legally? We don't know what to ask for. I asked them for compensation, they said it was the "act of Gd" and they couldn't give us anything.

I booked the tickets on Sapphire Pref Card, they told me we'd get $100 per luggage per day for whatever American Airline doesn't pay.

Please advise. Thanks

Offline Joe4007

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2013
  • Posts: 3787
  • Total likes: 46
  • DansDeals.com Hat Tips 11
    • View Profile
  • Location: NY
Re: Airline Compensation Master Thread
« Reply #3936 on: November 19, 2018, 09:31:24 AM »
Hi,

I would like it if someone can tell me what my rights were regarding compensation for the following situation.
Note: I was traveling with my wife and 5 children, ages 12,10,7, and 3.5 twins

We had a 12pm flight from Chicago to JFK that got cancelled because of weather.
They automatically put us on a 430 PM flight to La Guardia (fyi, I specifically did NOT want to fly to La Guardia when I booked my flights. I paid extra for JFK because LGA is not an easy airport to deal with) but put us on standby flight 130 going to LGA. They put all 6 of our luggages on that stand by flight, saying worse case, if there's no room for us on the 130, at least we have seats on the 430 and our luggages will just wait for us for 3 hours in LGA.

When we tried getting on the flight, everyone refused to take us on since we were 7 people and we would not be sitting together. They didn't let us split up our seats (within the plane) because we had little children. So they adviced us to just stick it out until 430 which was OK with us. We didn't care too much.

Now we're on the 430 flight. 10 minutes before arrival, the Pilot says we're not able to land in LGA and we're landing in JFK (our original destination!!!!!) the problem is - OUR LUGGAGE was at LGA from the 130 standby flight!! Of course we were stuck on the plan for 2 hours because we didn't have a terminal or crew to bring the plane in.. by this time, it was 10pm

We went to baggage claim hoping for them to deliver our luggage to my dad's car, since he was waiting for us in LGA. They told us it's not possible because our luggage was in Boston since the 130 flight got diverted there. It was 12 am and they told us we'd get our luggage delivered the next day. We got an email saying they located our luggage and it would arrive Fri around 1pm. It came Shabbos night, 11 pm...

What is American Airlines suppose to give us, legally? We don't know what to ask for. I asked them for compensation, they said it was the "act of Gd" and they couldn't give us anything.

I booked the tickets on Sapphire Pref Card, they told me we'd get $100 per luggage per day for whatever American Airline doesn't pay.

Please advise. Thanks
As was said in the other thread, there are no passanger "rights" in the US as it relates to this story.

Your CC insurance will hopefully help.

Offline Ekay

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Oct 2018
  • Posts: 372
  • Total likes: 4
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Airline Compensation Master Thread
« Reply #3937 on: November 21, 2018, 01:46:36 PM »
Any luck getting compensated with lot polish? I filled out there online form over a month ago and still didn’t get a response.

Offline shaulyaakov

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2013
  • Posts: 1603
  • Total likes: 115
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3938 on: November 21, 2018, 01:53:07 PM »
Any luck getting compensated with lot polish? I filled out there online form over a month ago and still didn’t get a response.
If there was a us segment file with DoT which mandates a response within 30 days.

Offline Ekay

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Oct 2018
  • Posts: 372
  • Total likes: 4
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NYC
Re: Airline Compensation Master Thread
« Reply #3939 on: November 21, 2018, 03:46:14 PM »
If there was a us segment file with DoT which mandates a response within 30 days.
link?

Offline lubaby

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jun 2010
  • Posts: 4429
  • Total likes: 205
  • DansDeals.com Hat Tips 12
  • Gender: Male
    • View Profile
  • Location: New York
  • Programs: Hertz PC, National EE
Once the game is over, the king and the pawn go back in the same box.

Offline yanks10952

  • Dansdeals Silver Elite
  • **
  • Join Date: Dec 2014
  • Posts: 75
  • Total likes: 0
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3941 on: November 26, 2018, 02:53:42 AM »
ELAL left my bag in ewr . I arrived friday morning and they didnt send it to me till tuesday what can i expect?

Offline Miracle

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 2317
  • Total likes: 2
  • DansDeals.com Hat Tips 5
    • View Profile
  • Location: Israel
Re: Airline Compensation Master Thread
« Reply #3942 on: November 26, 2018, 04:45:21 AM »
Hi,

I would like it if someone can tell me what my rights were regarding compensation for the following situation.
Note: I was traveling with my wife and 5 children, ages 12,10,7, and 3.5 twins

We had a 12pm flight from Chicago to JFK that got cancelled because of weather.
They automatically put us on a 430 PM flight to La Guardia (fyi, I specifically did NOT want to fly to La Guardia when I booked my flights. I paid extra for JFK because LGA is not an easy airport to deal with) but put us on standby flight 130 going to LGA. They put all 6 of our luggages on that stand by flight, saying worse case, if there's no room for us on the 130, at least we have seats on the 430 and our luggages will just wait for us for 3 hours in LGA.

When we tried getting on the flight, everyone refused to take us on since we were 7 people and we would not be sitting together. They didn't let us split up our seats (within the plane) because we had little children. So they adviced us to just stick it out until 430 which was OK with us. We didn't care too much.

Now we're on the 430 flight. 10 minutes before arrival, the Pilot says we're not able to land in LGA and we're landing in JFK (our original destination!!!!!) the problem is - OUR LUGGAGE was at LGA from the 130 standby flight!! Of course we were stuck on the plan for 2 hours because we didn't have a terminal or crew to bring the plane in.. by this time, it was 10pm

We went to baggage claim hoping for them to deliver our luggage to my dad's car, since he was waiting for us in LGA. They told us it's not possible because our luggage was in Boston since the 130 flight got diverted there. It was 12 am and they told us we'd get our luggage delivered the next day. We got an email saying they located our luggage and it would arrive Fri around 1pm. It came Shabbos night, 11 pm...

What is American Airlines suppose to give us, legally? We don't know what to ask for. I asked them for compensation, they said it was the "act of Gd" and they couldn't give us anything.

I booked the tickets on Sapphire Pref Card, they told me we'd get $100 per luggage per day for whatever American Airline doesn't pay.

Please advise. Thanks
In addition to the issue above, on the next flight, taken with ELAL, they didn't have kosher meals for my and my family. I called 3 times to make sure they'd have and they said yes all three times.
One lady on the flight said she also ordered a kosher meal and the flight attendant offered her $50 to spend at duty free. Offered us nothing even though it was 7 people in my family, with 5 young kids.

Offline metsgiantsfan

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Dec 2015
  • Posts: 336
  • Total likes: 13
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: NY
Re: Airline Compensation Master Thread
« Reply #3943 on: November 27, 2018, 02:12:05 PM »
I wrote an email to british about a canceled flight and asking for 600 euro per passenger for the delay...  I received an email back...Does this seem right? they r asking for bank info..skeptical giving the info, unless this is protocol..PLEASE ADVISE  (I  put "XXXX" to cross out my private info.

is this legit??




Thanks for contacting us about your flight to Newark on XXXXX.  I apologise for the delay in my response.  I understand how upsetting it must have been for you and your travel companion when your flight was cancelled, especially as you weren't provided with proper assistance.  I'm sorry for the inconvenience caused to you.

Our Operations team investigate the reason for every flight cancellation and this tells us where we’re going wrong.  From what you’ve told me about your cancelled flight, I absolutely agree we’ve let you down. 

We don't underestimate how disappointing it must have been for both of you when your bags were delayed in arriving, particularly as you had to travel to your destination without your belongings.  Please accept my sincere apologies for the inconvenience caused.

It’s important to us that we offer each of our customers outstanding service and I know this wasn’t the case when you travelled.  We try to make sure all bags are handled correctly when they’re within our care, and I'm sorry you feel let down.

I'm concerned to read that you and your travel companion didn't receive your requested special meal on your rebooked flight.  When you tell us which special meal you need, we add a request to your booking.  As long as we know at least 24 hours before your flight, there shouldn’t be a problem at all, however something clearly went wrong this time.

For the refund of your undelivered special meal, please contact our Refunds team using the following address:

Refunds Department
British Airways
PO Box 1126
Uxbridge
UB8 9XS

To proceed further with your claim, I'd request you to send me a duly signed letter from XXXXXXX, authorising you to deal with this claim.  Could you please also send me the boarding details of your rebooked flight along with the copy of your boarding pass?  You can upload the documents using the link given below:

https://disruptionclaim.britishairways.com/additionalClaims?cid=18550577

If you prefer, you can also send us your documents by post or fax, using the following details:

British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Fax: 0178 788 3195

It would also be helpful if you could send us your bank details along with your documents.  Please add our Customer Relations reference number to your letter.

It would be helpful if you could send me the following information:


Bank name
Branch name
Routing number (9 digits - please provide the paper and electronic sort code)
Account number (1-20 digits)
You can send us your information by clicking on the secure blue reply link below my name.  You’re welcome to send more than one email if you’re concerned about giving us all your information at the same time.

Thanks again for getting in touch with us.  I hope to hear from you soon.

Best regards

Rishabh Jain
British Airways Customer Relations

Offline nafnaf12

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jan 2012
  • Posts: 3411
  • Total likes: 156
  • DansDeals.com Hat Tips 73
    • View Profile
Re: Airline Compensation Master Thread
« Reply #3944 on: November 27, 2018, 02:18:05 PM »
Was discussed up thread.

It's legit.
A smooth sea never made a skilled sailor.