Airline Compensation Master Thread

[hvaces42]

BUMP

Route?
You should be entitled to compensation.

[Hjay]

AA LON - JFK Seat didn’t hold recline - button was jammed. Was a codeshare booked through elal. I’m guessing I complain to AA?

Also TLV - LON we had to divert to VIE for a sick passenger, is there any compensation for that?

[lazertek]

swiss bussiness class tlv -nyc luggage didn't make it onto the flight they sent it with another flight arrived about 10 hours after i landed what can i expect in compensation?

[travel agent]

AA LON - JFK Seat didn’t hold recline - button was jammed. Was a codeshare booked through elal. I’m guessing I complain to AA?

Also TLV - LON we had to divert to VIE for a sick passenger, is there any compensation for that?

1 - AA
2 - NO

[JudahMcB]

My family was on an El-Al flight EWR -> TLV that was cancelled in 2016 due to the pilot's strike. They were rebooked on a flight through Boston and arrived in TLV the next day (more than 8 hrs after original arrival time). I submitted a compensation claim but El-Al Customer Relations responded that the claim doesn't fall under the Israeli Aviation Services law because of the labor dispute [paragraph 6 (e) (1)]. They offered a $200 voucher for future travel per person (x3) that expires in 1 year. My questions are:

1. Was there an official strike? Pilots didn't show up to work but what constitutes an official strike/labor dispute according to the law?
2. Should I push for more?
3. Does anyone know if the voucher is tied to the name of the passengers? Or can it be transferred to a single person?

Thanks

[KSMH]

swiss bussiness class tlv -nyc luggage didn't make it onto the flight they sent it with another flight arrived about 10 hours after i landed what can i expect in compensation?

Yes for purchases up to 1300 range [search Montreal convention or EU law]

[chff]

Yes for purchases up to 1300 range [search Montreal convention or EU law]

1200 SDR is if it's LOST, after 21 days

[chff]

swiss bussiness class tlv -nyc luggage didn't make it onto the flight they sent it with another flight arrived about 10 hours after i landed what can i expect in compensation?

Yes for purchases up to 1300 range [search Montreal convention or EU law]

See Swiss.com, $200 max for business class with receipts
https://www.swiss.com/ch/en/prepare/baggage/baggage-irregularities.html

[ckmk47]

My family was on an El-Al flight EWR -> TLV that was cancelled in 2016 due to the pilot's strike. They were rebooked on a flight through Boston and arrived in TLV the next day (more than 8 hrs after original arrival time). I submitted a compensation claim but El-Al Customer Relations responded that the claim doesn't fall under the Israeli Aviation Services law because of the labor dispute [paragraph 6 (e) (1)]. They offered a $200 voucher for future travel per person (x3) that expires in 1 year. My questions are:

1. Was there an official strike? Pilots didn't show up to work but what constitutes an official strike/labor dispute according to the law?
2. Should I push for more?
3. Does anyone know if the voucher is tied to the name of the passengers? Or can it be transferred to a single person?

Thanks

Hasn't that ship sailed or plane flown a long time ago?  There's got to be a statue of limitations for the airline.

[JudahMcB]

Hasn't that ship sailed or plane flown a long time ago?  There's got to be a statue of limitations for the airline.

I believe it's 4 years. This flight was Nov 2016 so less than 3 years.

[lazertek]

See Swiss.com, $200 max for business class with receipts
https://www.swiss.com/ch/en/prepare/baggage/baggage-irregularities.html

is this also if i live in ny it says on the page when traveling abroad.?

[chff]

is this also if i live in ny it says on the page when traveling abroad.?

Ask them... I know many insurances only cover when you are out of town and not in your home town

[lazertek]

Ask them... I know many insurances only cover when you are out of town and not in your home town

ok thanks

[davidrotts63]

Airline: IB
Flight: TLV-MAD
Class: Business
Incident: No kosher meal (despite confirming KSML online and 3 by phone)
Compensation: "We understand that you were dissatisfied with the menu offered and we appreciate you taking the trouble to contact us. Please note that passengers can choose menu on our long haul flights up to 48 hours before the flight leaves"
Gee thanks

[KSMH]

Disgusting, do you have proof you requested a kosher meal?