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Author Topic: Airline Compensation Master Thread  (Read 648142 times)

Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4100 on: April 08, 2019, 11:13:43 AM »
swiss bussiness class tlv -nyc luggage didn't make it onto the flight they sent it with another flight arrived about 10 hours after i landed what can i expect in compensation?
Yes for purchases up to 1300 range [search Montreal convention or EU law]
Always praying for delayed baggage.

Offline chff

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Re: Airline Compensation Master Thread
« Reply #4101 on: April 08, 2019, 11:24:13 AM »
Yes for purchases up to 1300 range [search Montreal convention or EU law]
1200 SDR is if it's LOST, after 21 days

Offline chff

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Re: Airline Compensation Master Thread
« Reply #4102 on: April 08, 2019, 11:26:27 AM »
swiss bussiness class tlv -nyc luggage didn't make it onto the flight they sent it with another flight arrived about 10 hours after i landed what can i expect in compensation?
Yes for purchases up to 1300 range [search Montreal convention or EU law]
See Swiss.com, $200 max for business class with receipts
https://www.swiss.com/ch/en/prepare/baggage/baggage-irregularities.html

Offline ckmk47

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Re: Airline Compensation Master Thread
« Reply #4103 on: April 08, 2019, 12:02:40 PM »
My family was on an El-Al flight EWR -> TLV that was cancelled in 2016 due to the pilot's strike. They were rebooked on a flight through Boston and arrived in TLV the next day (more than 8 hrs after original arrival time). I submitted a compensation claim but El-Al Customer Relations responded that the claim doesn't fall under the Israeli Aviation Services law because of the labor dispute [paragraph 6 (e) (1)]. They offered a $200 voucher for future travel per person (x3) that expires in 1 year. My questions are:

1. Was there an official strike? Pilots didn't show up to work but what constitutes an official strike/labor dispute according to the law?
2. Should I push for more?
3. Does anyone know if the voucher is tied to the name of the passengers? Or can it be transferred to a single person?

Thanks
Hasn't that ship sailed or plane flown a long time ago?  There's got to be a statue of limitations for the airline.

Offline JudahMcB

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Re: Airline Compensation Master Thread
« Reply #4104 on: April 08, 2019, 12:35:20 PM »
Hasn't that ship sailed or plane flown a long time ago?  There's got to be a statue of limitations for the airline.

I believe it's 4 years. This flight was Nov 2016 so less than 3 years.

Offline lazertek

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Re: Airline Compensation Master Thread
« Reply #4105 on: April 08, 2019, 04:19:13 PM »
See Swiss.com, $200 max for business class with receipts
https://www.swiss.com/ch/en/prepare/baggage/baggage-irregularities.html
is this also if i live in ny it says on the page when traveling abroad.?
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Offline chff

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Re: Airline Compensation Master Thread
« Reply #4106 on: April 08, 2019, 04:22:13 PM »
is this also if i live in ny it says on the page when traveling abroad.?

Ask them... I know many insurances only cover when you are out of town and not in your home town

Offline lazertek

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Re: Airline Compensation Master Thread
« Reply #4107 on: April 08, 2019, 06:20:20 PM »
Ask them... I know many insurances only cover when you are out of town and not in your home town
ok thanks
The only difference between a good day and a bad day is your attitude(:

Offline davidrotts63

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Re: Airline Compensation Master Thread
« Reply #4108 on: April 10, 2019, 10:39:53 PM »
Airline: IB
Flight: TLV-MAD
Class: Business
Incident: No kosher meal (despite confirming KSML online and 3 by phone)
Compensation: "We understand that you were dissatisfied with the menu offered and we appreciate you taking the trouble to contact us. Please note that passengers can choose menu on our long haul flights up to 48 hours before the flight leaves"
Gee thanks
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Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4109 on: April 10, 2019, 10:52:09 PM »
Disgusting, do you have proof you requested a kosher meal?
Always praying for delayed baggage.

Offline davidrotts63

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Re: Airline Compensation Master Thread
« Reply #4110 on: April 10, 2019, 10:54:34 PM »
Disgusting, do you have proof you requested a kosher meal?
I can't find the email, but IIRC they sent one. I usually screenshot these things so I should have one somewhere, I submitted the complaint again...
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Offline mmgfarb

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Re: Airline Compensation Master Thread
« Reply #4111 on: April 14, 2019, 09:01:53 PM »
I'm on an AA married segment award ticket, was supposed to be ATL-DCA-IND. I'm getting off in DCA but the flight out of ATL is delayed 3.5 hrs causing me to "miss" my connection obviously and I'll be "forced to stay overnight in DCA." I'm obviously not going to bring anything up here in ATL as I want to get to DCA tonight, not IND. The question is do I try to see if I can get some sort of comp when I land in DCA or just drop it? Award booked out of my own AA account, taxes paid with CSR.
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Offline Jeremiah

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Re: Airline Compensation Master Thread
« Reply #4112 on: April 14, 2019, 09:22:06 PM »
Why not call later tonight and ask for half refund?

Offline shapsam

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Re: Airline Compensation Master Thread
« Reply #4113 on: April 14, 2019, 09:24:00 PM »
Why not call later tonight and ask for full refund?
FTFY

Offline mmgfarb

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Re: Airline Compensation Master Thread
« Reply #4114 on: April 14, 2019, 09:25:28 PM »
Why not call later tonight and ask for half refund?
FTFY
Interesting idea, you think they'll actually give me that?
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline Jeremiah

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Re: Airline Compensation Master Thread
« Reply #4115 on: April 14, 2019, 09:28:24 PM »

Offline grodnoking

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Re: Airline Compensation Master Thread
« Reply #4116 on: April 14, 2019, 09:30:12 PM »
I'm on an AA married segment award ticket, was supposed to be ATL-DCA-IND. I'm getting off in DCA but the flight out of ATL is delayed 3.5 hrs causing me to "miss" my connection obviously and I'll be "forced to stay overnight in DCA." I'm obviously not going to bring anything up here in ATL as I want to get to DCA tonight, not IND. The question is do I try to see if I can get some sort of comp when I land in DCA or just drop it? Award booked out of my own AA account, taxes paid with CSR.
I wouldn't do anything till you know forsure that you are on a flight to DCA, in case your current flight doesn't take off and you'll need a whole different complaint to make sure you don't get booked a different way to IND
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Offline mmgfarb

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Re: Airline Compensation Master Thread
« Reply #4117 on: April 14, 2019, 09:32:21 PM »
I wouldn't do anything till you know forsure that you are on a flight to DCA, in case your current flight doesn't take off and you'll need a whole different complaint to make sure you don't get booked a different way to IND
I'm obviously not going to do that, I'm currently on the plane waiting to take off to DCA which apparently isn't going to happen for another hour and a half.
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Offline ludmila

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Re: Airline Compensation Master Thread
« Reply #4118 on: April 14, 2019, 09:40:56 PM »
I'm obviously not going to do that, I'm currently on the plane waiting to take off to DCA which apparently isn't going to happen for another hour and a half.
Continue to IND, will buy you a cup of coffee :)
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Re: Airline Compensation Master Thread
« Reply #4119 on: April 14, 2019, 09:44:48 PM »
Continue to IND, will buy you a cup of coffee :)
Such comp, much worth it.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy