Airline Compensation Master Thread

[grodnoking]

The airline (s), definitely not Amex travel.

I wouldn't settle other then getting a private jet

Watch him actually tell them he wants a private jet and they fly him on their corporate jet.

[moka]

As announced over the mic at the end of my United flight TLV to EWR, to request compensation due to suspended meal service.
I requested for 3 passengers and received 3 x $100.

"I'm sorry we had to suspend the meal service when encountering turbulence on your recent flight.
I'm sending each of you a $100 electronic travel certificate (ETC) for United and United Express flights which will arrive via email in a few days.
We want to deliver a comfortable inflight experience while making safety our number one priority.
Thank you for your business and MileagePlus loyalty, we look forward to serving you on your next United flight."

[davidrotts63]

As announced over the mic at the end of my United flight TLV to EWR, to request compensation due to suspended meal service.
I requested for 3 passengers and received 3 x $100.

"I'm sorry we had to suspend the meal service when encountering turbulence on your recent flight.
I'm sending each of you a $100 electronic travel certificate (ETC) for United and United Express flights which will arrive via email in a few days.
We want to deliver a comfortable inflight experience while making safety our number one priority.
Thank you for your business and MileagePlus loyalty, we look forward to serving you on your next United flight."

Suspended for the remainder of the flight? How long was it?

[moka]

Suspended for the remainder of the flight? How long was it?

supper the last hour of the flight they stopped serving halfway through the meal service.

[mutchkie1]

Flying business from TLV to EWR on June 17th. Flight was delayed an hour. We boarded and then we had to wait as they shifted underneath baggage to equalize plane weight from back to front. Pulled out of gate and soon received message that we had lost spot and would have to wait 30 minutes. After 30 minutes, we were told that United was clearing up a legal matter. After another 30 minutes we were told pilots had logged too many hours to complete flight to EWR so United was trying to have plane land in Halifax and have new crew board and fly plane to EWR. After 30 more minutes our Monday 12:15 was cancelled and we had to go back to gate, reclaim our luggage, go through customs, etc. I got my bags around 6PM. We were rebooked on a Tuesday flight at 2:20. Line to see about hotel, meals, etc was too long so we just got a hotel ourselves. United offered just $400 each to me and my wife. Hotel, dinner, breakfast, rental car, etc was nearly $650. I emailed them and was told maximum they could increase is 10,000  miles each. That sounds way too low since if I was bumped from flight, I could receive more! This was United's negligence in budgeting.  I am platinum elite and 1,000,000 miler. Any suggestions?

[chff]

Flying business from TLV to EWR on June 17th. Flight was delayed an hour. We boarded and then we had to wait as they shifted underneath baggage to equalize plane weight from back to front. Pulled out of gate and soon received message that we had lost spot and would have to wait 30 minutes. After 30 minutes, we were told that United was clearing up a legal matter. After another 30 minutes we were told pilots had logged too many hours to complete flight to EWR so United was trying to have plane land in Halifax and have new crew board and fly plane to EWR. After 30 more minutes our Monday 12:15 was cancelled and we had to go back to gate, reclaim our luggage, go through customs, etc. I got my bags around 6PM. We were rebooked on a Tuesday flight at 2:20. Line to see about hotel, meals, etc was too long so we just got a hotel ourselves. United offered just $400 each to me and my wife. Hotel, dinner, breakfast, rental car, etc was nearly $650. I emailed them and was told maximum they could increase is 10,000  miles each. That sounds way too low since if I was bummed from flight, I could receive more! This was United's negligence in budgeting.  I am platinum elite and 1,000,000 miler. Any suggestions?

Had a client on that flight, whom I rebooked for UA91 while they were still waiting to deplane. I had advised them to claim Israeli comp.


Was the hotel vouchers offered right away or had to be asked for?

[mutchkie1]

We were flying business and we couldn't get on night flight.

You supposedly had to ask for vouchers. By the time we got our bags, went through customs and went to ticket counter, there was a huge line. It wasn't worth waiting another hour or so. Chances are hotel would've been dump! I just received another email from United after I claimed their offer was low and my original offer was way too low after googling and seeing Israel mandatory compensation of cancelled flights. They said they would forward to supervisor and get back within 30 days!

[mutchkie1]

The following was their response:

'm very sorry I disappointed you with my response; it certainly wasn't my intent. I recognize the loyalty you have demonstrated by making United Airlines your airline of choice. I wish to preserve that relationship and apologize if you feel the former compensation received does not address the severity of your inconvenience.
 
Understandably, compensation cannot compare to the degree of an individual’s experience, rather we offer a tangible gesture of our regret. Our intention was to demonstrate we recognized the inconvenience and regret we could not do better to get you to your destination on time. It was never our intention to create more frustration.
 
Your request for regulatory compensation under Israeli Law compensation has been received.
 
Due to the nature of your request, I forwarded your case to a special department for handling.  Please allow up to 30 days for review and response.
Also, please verify the date and flight number of the flight you are claiming compensation for.
We appreciate your loyalty as a MileagePlus Premier 1K member and 1,000,000 flier and look forward to welcoming you on board a future United Airlines flight.

[chff]

We were flying business and we couldn't get on night flight.

You supposedly had to ask for vouchers. By the time we got our bags, went through customs and went to ticket counter, there was a huge line. It wasn't worth waiting another hour or so. Chances are hotel would've been dump! I just received another email from United after I claimed their offer was low and my original offer was way too low after googling and seeing Israel mandatory compensation of cancelled flights. They said they would forward to supervisor and get back within 30 days!

Who rebooked you?

[zow]

AA
LAX-OGG
7-hr delay
“Mechanical “
Requested 25,000 AA per pax.
Received 8,500 AA per pax.
Via twitter DM.

[mutchkie1]

Mechanical, things happen - planes break down like cars

Pilots having logged too many hours - bad budgeting, negligence!

[mutchkie1]

Was rebooked by United automatically.

Since flight was cancelled, they just added a flight on Tuesday afternoon and flew the plane the next day. Saw the same people in business, row in front of me and behind me the next day!

[chff]

Was rebooked by United automatically.

Since flight was cancelled, they just added a flight on Tuesday afternoon and flew the plane the next day. Saw the same people in business, row in front of me and behind me the next day!

Thought you had someone rebook you. My clients were rebooked for UA91 before UA2810 was even loaded

[mutchkie1]

In business for that same night? Impressed!

[db23]

united airlines-  tlv-newark

unhappy with premium class service

received 5000 miles

wasn't happy -

received and additional $200 certificate

emailed them through online portal.

[lubaby]

In business for that same night? Impressed!

This is (one of the reasons) why people use a travel agent.

[chff]

In business for that same night? Impressed!

No, he was flying economy originally. The point was that he was rebooked the minute they announced the flight was cancelled, well before UA even added the extra flight the next day

[KSMH]

This is (one of the reasons) why people use a travel agent.

Always better to use a TA if buying a regular cash ticket. You can just tell them the flights you found online and the price and they will usually match.

Its also possible that flight was overbooked in buisness.

[yochai]

Always better to use a TA if buying a regular cash ticket. You can just tell them the flights you found online and the price and they will usually match.

Its also possible that flight was overbooked in buisness.

most TA’s I know get very offended when I quote prices I found online

[db23]

most TA’s I know get very offended when I quote prices I found online

i deal with one sometimes who prefers you check for your self and then just ask if they can match or beat it.