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Author Topic: Airline Compensation Master Thread  (Read 448924 times)

Offline chff

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Re: Airline Compensation Master Thread
« Reply #4245 on: June 21, 2019, 02:32:31 PM »


Flying business from TLV to EWR on June 17th. Flight was delayed an hour. We boarded and then we had to wait as they shifted underneath baggage to equalize plane weight from back to front. Pulled out of gate and soon received message that we had lost spot and would have to wait 30 minutes. After 30 minutes, we were told that United was clearing up a legal matter. After another 30 minutes we were told pilots had logged too many hours to complete flight to EWR so United was trying to have plane land in Halifax and have new crew board and fly plane to EWR. After 30 more minutes our Monday 12:15 was cancelled and we had to go back to gate, reclaim our luggage, go through customs, etc. I got my bags around 6PM. We were rebooked on a Tuesday flight at 2:20. Line to see about hotel, meals, etc was too long so we just got a hotel ourselves. United offered just $400 each to me and my wife. Hotel, dinner, breakfast, rental car, etc was nearly $650. I emailed them and was told maximum they could increase is 10,000  miles each. That sounds way too low since if I was bummed from flight, I could receive more! This was United's negligence in budgeting.  I am platinum elite and 1,000,000 miler. Any suggestions?

Had a client on that flight, whom I rebooked for UA91 while they were still waiting to deplane. I had advised them to claim Israeli comp.


Was the hotel vouchers offered right away or had to be asked for?

Offline mutchkie1

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Re: Airline Compensation Master Thread
« Reply #4246 on: June 21, 2019, 05:23:13 PM »
We were flying business and we couldn't get on night flight.

You supposedly had to ask for vouchers. By the time we got our bags, went through customs and went to ticket counter, there was a huge line. It wasn't worth waiting another hour or so. Chances are hotel would've been dump! I just received another email from United after I claimed their offer was low and my original offer was way too low after googling and seeing Israel mandatory compensation of cancelled flights. They said they would forward to supervisor and get back within 30 days!

Offline mutchkie1

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Re: Airline Compensation Master Thread
« Reply #4247 on: June 21, 2019, 05:25:30 PM »
The following was their response:

'm very sorry I disappointed you with my response; it certainly wasn't my intent. I recognize the loyalty you have demonstrated by making United Airlines your airline of choice. I wish to preserve that relationship and apologize if you feel the former compensation received does not address the severity of your inconvenience.
 
Understandably, compensation cannot compare to the degree of an individual’s experience, rather we offer a tangible gesture of our regret. Our intention was to demonstrate we recognized the inconvenience and regret we could not do better to get you to your destination on time. It was never our intention to create more frustration.
 
Your request for regulatory compensation under Israeli Law compensation has been received.
 
Due to the nature of your request, I forwarded your case to a special department for handling.  Please allow up to 30 days for review and response.
Also, please verify the date and flight number of the flight you are claiming compensation for.
We appreciate your loyalty as a MileagePlus Premier 1K member and 1,000,000 flier and look forward to welcoming you on board a future United Airlines flight.

Offline chff

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Re: Airline Compensation Master Thread
« Reply #4248 on: June 21, 2019, 06:44:26 PM »
We were flying business and we couldn't get on night flight.

You supposedly had to ask for vouchers. By the time we got our bags, went through customs and went to ticket counter, there was a huge line. It wasn't worth waiting another hour or so. Chances are hotel would've been dump! I just received another email from United after I claimed their offer was low and my original offer was way too low after googling and seeing Israel mandatory compensation of cancelled flights. They said they would forward to supervisor and get back within 30 days!

Who rebooked you?

Online zow

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Re: Airline Compensation Master Thread
« Reply #4249 on: June 22, 2019, 12:11:35 AM »
AA
LAX-OGG
7-hr delay
“Mechanical “
Requested 25,000 AA per pax.
Received 8,500 AA per pax.
Via twitter DM.

Offline mutchkie1

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Re: Airline Compensation Master Thread
« Reply #4250 on: June 22, 2019, 11:11:24 PM »
Mechanical, things happen - planes break down like cars

Pilots having logged too many hours - bad budgeting, negligence!


Offline mutchkie1

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Re: Airline Compensation Master Thread
« Reply #4251 on: June 22, 2019, 11:14:02 PM »
Was rebooked by United automatically.

Since flight was cancelled, they just added a flight on Tuesday afternoon and flew the plane the next day. Saw the same people in business, row in front of me and behind me the next day!

Offline chff

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Re: Airline Compensation Master Thread
« Reply #4252 on: June 23, 2019, 12:21:21 AM »
Was rebooked by United automatically.

Since flight was cancelled, they just added a flight on Tuesday afternoon and flew the plane the next day. Saw the same people in business, row in front of me and behind me the next day!
Thought you had someone rebook you. My clients were rebooked for UA91 before UA2810 was even loaded

Offline mutchkie1

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Re: Airline Compensation Master Thread
« Reply #4253 on: June 24, 2019, 11:21:16 AM »
In business for that same night? Impressed!

Offline db23

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Re: Airline Compensation Master Thread
« Reply #4254 on: June 24, 2019, 11:59:31 AM »
united airlines-  tlv-newark

unhappy with premium class service

received 5000 miles

wasn't happy -

received and additional $200 certificate

emailed them through online portal.

Offline lubaby

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Re: Airline Compensation Master Thread
« Reply #4255 on: June 24, 2019, 03:13:15 PM »
In business for that same night? Impressed!
This is (one of the reasons) why people use a travel agent.
Once the game is over, the king and the pawn go back in the same box.

Offline chff

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Re: Airline Compensation Master Thread
« Reply #4256 on: June 25, 2019, 08:15:45 AM »
In business for that same night? Impressed!
No, he was flying economy originally. The point was that he was rebooked the minute they announced the flight was cancelled, well before UA even added the extra flight the next day

Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4257 on: June 25, 2019, 09:55:34 AM »
This is (one of the reasons) why people use a travel agent.
Always better to use a TA if buying a regular cash ticket. You can just tell them the flights you found online and the price and they will usually match.

Its also possible that flight was overbooked in buisness.
Always praying for delayed baggage.

Offline yochai

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Re: Airline Compensation Master Thread
« Reply #4258 on: June 25, 2019, 11:22:17 AM »
Always better to use a TA if buying a regular cash ticket. You can just tell them the flights you found online and the price and they will usually match.

Its also possible that flight was overbooked in buisness.
most TA’s I know get very offended when I quote prices I found online

Offline db23

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Re: Airline Compensation Master Thread
« Reply #4259 on: June 25, 2019, 11:59:45 AM »
most TA’s I know get very offended when I quote prices I found online

i deal with one sometimes who prefers you check for your self and then just ask if they can match or beat it.