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Author Topic: Airline Compensation Master Thread  (Read 481480 times)

Online Agoldsc1

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Re: Airline Compensation Master Thread
« Reply #4275 on: July 04, 2019, 08:39:17 AM »
Flew LGA-YYZ last night on AC. Flight was delayed by 1.5 hours (no explanation) and then my headphone jack was broken, as well as my wife’s screen. FA tried resetting the system but problem remained.

I have no status on AC. Is it even worth requesting compensation? If so, am I better off writing one joint message or should my wife and I communicate separately? What can I expect? Thanks!

Offline travel agent

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Re: Airline Compensation Master Thread
« Reply #4276 on: July 04, 2019, 08:44:41 AM »
What can I expect? Thanks!

10 - 20% discount code

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Re: Airline Compensation Master Thread
« Reply #4277 on: July 04, 2019, 09:19:48 AM »
10 - 20% discount code

Personalized to me or can be sold?

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Re: Airline Compensation Master Thread
« Reply #4278 on: July 04, 2019, 09:29:07 AM »
can be sold, valid for up to 4 people

Offline db23

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Re: Airline Compensation Master Thread
« Reply #4279 on: July 04, 2019, 11:10:03 AM »
united airlines-  tlv-newark

unhappy with premium class service

received 5000 miles

wasn't happy -

received and additional $200 certificate



emailed them through online portal.


UPDATE:


got a hold of a manager from corporate and was given:

20,000 miles

$300 certificate

 

Offline yelped

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Re: Airline Compensation Master Thread
« Reply #4280 on: July 04, 2019, 12:38:16 PM »
What were you unhappy with?

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Re: Airline Compensation Master Thread
« Reply #4281 on: July 04, 2019, 12:43:19 PM »
I received a $1,000 United travel voucher for United Flight 85 cancellation after mentioning Israel Mandatory Compensation Law (3,120 Shekalim)

Should have rather taken check for $875 imo

BTW I believe its 3080 ILS

Offline joey89

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Re: Airline Compensation Master Thread
« Reply #4282 on: July 04, 2019, 04:55:54 PM »
B6

Equipment change without notice, booked on A320 with 3 seats in a row they changed to a E190 with 2 seats per row. It made traveling with a 3 yo, 2yo, and a 3 wk old baby very difficult as one of the children had to sit in his own row (I also was switched from the front of the plane to the middle which made me have to wait for everyone else to deplane).
$200 - travel bank.

On return flight, 2 hour delay for mechanical issues.
$75/pax - travel bank.

I do have mosaic status

Offline Divora M

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Re: Airline Compensation Master Thread
« Reply #4283 on: July 09, 2019, 10:47:47 AM »
American Airlines delayed our flight from leaving at 11:59 am to leaving at 9:45 PM due to numerous reasons; weather, air pressure on plane, then mid flight we had to turn around bc of leak in engine, next plane we got had flat tire and then our crew timed out and had to wait for a new crew. After emailing them they gave the 6 passenger on our itinerary a voucher for $175 each. I don't this is enough since it caused us to miss our flight in Newark to Venice and many nonrefundable hotels and tours. Is there anything else I can do to get more?

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Re: Airline Compensation Master Thread
« Reply #4284 on: July 09, 2019, 11:21:29 AM »
American Airlines delayed our flight from leaving at 11:59 am to leaving at 9:45 PM due to numerous reasons; weather, air pressure on plane, then mid flight we had to turn around bc of leak in engine, next plane we got had flat tire and then our crew timed out and had to wait for a new crew. After emailing them they gave the 6 passenger on our itinerary a voucher for $175 each. I don't this is enough since it caused us to miss our flight in Newark to Venice and many nonrefundable hotels and tours. Is there anything else I can do to get more?
AA would be bankrupt if they gave proper compensation.
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

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Re: Airline Compensation Master Thread
« Reply #4285 on: July 10, 2019, 08:08:56 PM »
Up to how long does baggage on an international flight have to be delayed for coverage under the Montreal Convention?

If luggage is tagged under 1 passenger can I claim for 2nd passenger as well [max out on both] if they are on the same PNR?

Montreal Convention covers "lost" luggage, not delayed. It's considered lost after 21 days

Offline Proisrael

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Re: Airline Compensation Master Thread
« Reply #4286 on: July 11, 2019, 03:42:30 AM »
Friend of mine booked a flight with CX J from TLV-HKG-MNL. They forgot his luggage in TLV. He had pounds of meat/wine for shabbos/bread/chicken etc....he paid with points and the taxes he used the Barclays Red Aviator card. The luggage wont reach him until Sunday, What is his recourse?

Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4287 on: July 11, 2019, 08:26:31 AM »
Montreal Convention covers "lost" luggage, not delayed. It's considered lost after 21 days
-1 US DOT disagrees with you.

https://www.transportation.gov/lost-delayed-or-damaged-baggage#maximum%20limits%20on%20liabilities

Always praying for delayed baggage.

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Re: Airline Compensation Master Thread
« Reply #4288 on: July 14, 2019, 08:55:14 PM »
I received a $1,000 United travel voucher for United Flight 85 cancellation after mentioning Israel Mandatory Compensation Law (3,120 Shekalim)

My client got this email from UA over the weekend

Quote
Dear Mr. and Mrs. XXXXXX:

Thank you for your patience as our email volumes are peaking this summer.

I would like to extend my personal apology the negative impact to your schedule and for the inconvenience; any frustration is certainly understandable.

We understand accurate communication is essential, and how we convey information can help minimize inconvenience. Based on your comments, we could have done a better job on a number of fronts to get you home sooner.

As alternative options to your claim for compensation under Israeli Air Service Regulation, we would like to offer you a choice of a $1,000 (USD) United Travel Certificate* (redeemable and transferable toward the purchase of any United or United Express operated flight) or 30,000 United MileagePlus® miles (redeemable on flights operated by United, United Express or by Air Canada, ANA, Austrian, Lufthansa, SAS Scandinavian, Swiss, Thai and 20 additional Star Alliance partners worldwide.)

To view additional MileagePlus® services and award options within the world’s largest network, including Star Alliance and our other global partners, please visit us at: http://www.united.com/mileageplus.

Travel Certificates are valid for twelve (12) months and MileagePlus® miles are valid for 18 months.  If you are not already a MileagePlus® member, simply enroll online at: http://www.united.com/mileageplus, then respond with your new account number and we’ll credit your account.

If you desire one of these options, please let us know your preference and we’ll facilitate delivery via e-mail within 3-5 business days.  However, if you still wish to pursue cash compensation of ILS 3080.00 under the Israeli Law, please provide a US physical mailing address. Processing of your payment may take up to 6 weeks.

We consider it a privilege to serve you and look forward to the opportunity to see you aboard the friendly skies of United soon.

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Re: Airline Compensation Master Thread
« Reply #4289 on: July 14, 2019, 09:49:44 PM »
Why would any1 take a voucher over cash? Maybe 30k points? LOL

I wonder what their success rate (getting ppls to take a cert instead of cash)  is.
Always praying for delayed baggage.