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Author Topic: Airline Compensation Master Thread  (Read 479306 times)

Offline brodes18

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Re: Airline Compensation Master Thread
« Reply #4305 on: July 21, 2019, 02:28:23 PM »
Recently had a poor experience on both legs of a round trip. Should I file separate complaints, or keep them together?

Offline iluv2travel

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Re: Airline Compensation Master Thread
« Reply #4306 on: July 21, 2019, 05:34:19 PM »
Recently had a poor experience on both legs of a round trip. Should I file separate complaints, or keep them together?

If its pretty much the same complaint or very similar I would do it as one

Offline sam123

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Re: Airline Compensation Master Thread
« Reply #4307 on: July 24, 2019, 02:39:40 PM »
We had the privilege to be July 4 on the Virgin Atlantic flight that had an emergency landing in Boston
https://www.theverge.com/2019/7/5/20682879/virgin-atlantic-flight-battery-pack-charger-fire-boston-new-york-london

As I was there with little kids we choose to stay there over Shabbos (instead of flying back to NY Friday) and got a flight Sunday morning BOS-LHR (Missing part of a Simcha in LON), besides for the Hotel/Food/Transportation costs, can I hope for any additional Compensation?

Offline menashe04

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Re: Airline Compensation Master Thread
« Reply #4308 on: July 25, 2019, 03:02:13 PM »
I flew UA EWR-TLV. 2 adults and 7 kids. I booked my tickets months in advance, and with premier had my economy plus and bulkhead booked. At checkin the agent said she has some issue with printing my infant ticket, and she needs to fix it. it took her 2 hours and calls and supervisors to finally get me my boarding passes, but by that time it was already within 60 min of flight so our seats were given away already. Due to whatever she was trying to do, she canceled our reservation and rebooked it, so it didn't have mileage number, so we didn't get tsa pre or premier printed on the boarding pass. Security line was terrible, and we begged them to walk us thru the line but they wouldn't. They did hold the flight since our luggage was onboard, but when we got to boarding they told us they have individual seats all over the plane, which means my 3 and 5 year old sitting alone between strangers. And since we werent in our original seats, they gave away our meals to others, so we didnt even get food.

Whats the best way to request compensation and what can I expect?

Offline hvaces42

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Re: Airline Compensation Master Thread
« Reply #4309 on: July 25, 2019, 03:14:17 PM »
They never offered that option and it was not weather related at that point. They did me a favor and refunded my ticket. I wish there was something that I could say to get some comp. They were not honest from the first 20 minute delay. They will say it was weather related.
$150 UA Voucher...Basically paid for the first leg of the trip.
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Offline iluv2travel

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Re: Airline Compensation Master Thread
« Reply #4310 on: July 29, 2019, 07:02:24 PM »
Thanks.  I have no status with United, but I sent them a DM via twitter and they said to fill out a refund request as I may be eligible for a partial refund due to the circumstances and not flying the last leg.  Will see what happens.

I got a refund to my cc in the amount of $159.01. No explanation on how that was calculated, but I'm happy :). I was hoping they wouldn't give a voucher that I'd be pressured to use within a year.

Offline iluv2travel

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Re: Airline Compensation Master Thread
« Reply #4311 on: July 29, 2019, 07:06:42 PM »
Whats the best way to request compensation and what can I expect?

Go to united.com > contact > refund policy > request a refund and tell it like it was. Not sure what you can expect but they should definitely compensate you because what they did was unacceptable.

Offline mendy from lakewood

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Re: Airline Compensation Master Thread
« Reply #4312 on: July 31, 2019, 07:48:39 PM »
Tonight’s United flight got canceled and Earliest time they were able to rebook me was tomorrow afternoon so I have to stay overnight and book a hotel- what should I expect as reimbursement/compensation?
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Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4313 on: July 31, 2019, 07:49:49 PM »
Tonight’s United flight got canceled and Earliest time they were able to rebook me was tomorrow afternoon so I have to stay overnight and book a hotel- what should I expect as reimbursement/compensation?
Out of pocket expense reimbursement. I'm guessing it was for weather so maybe theyll give you a hotel and food Voucher.
Always praying for delayed baggage.

Offline iluv2travel

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Re: Airline Compensation Master Thread
« Reply #4314 on: July 31, 2019, 09:39:29 PM »
Out of pocket expense reimbursement. I'm guessing it was for weather so maybe theyll give you a hotel and food Voucher.

I thought for weather related they don't give hotel almost ever. At least that has been my experience with them and any other airline because they say they can't control weather.

Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4315 on: July 31, 2019, 10:39:46 PM »
I thought for weather related they don't give hotel almost ever. At least that has been my experience with them and any other airline because they say they can't control weather.
That's why I said MAYBE, sometimes they do.
Always praying for delayed baggage.

Offline mendy from lakewood

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Re: Airline Compensation Master Thread
« Reply #4316 on: August 01, 2019, 08:25:00 AM »
Tonight’s United flight got canceled and Earliest time they were able to rebook me was tomorrow afternoon so I have to stay overnight and book a hotel- what should I expect as reimbursement/compensation?
now the afternoon flight was delayed by 2 hours so far!
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Offline KSMH

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Re: Airline Compensation Master Thread
« Reply #4317 on: August 01, 2019, 10:42:35 AM »
Airline: CX
Flight: JFK - YVR
Class: J (award ticket)
Incident: Delayed Baggage  -48HR
Compensation: Verifiable incurred expenses
Notes: Tool some back and forth but eventually CX agreed.
Always praying for delayed baggage.

Offline mendy from lakewood

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Re: Airline Compensation Master Thread
« Reply #4318 on: August 01, 2019, 01:16:49 PM »
Out of pocket expense reimbursement. I'm guessing it was for weather so maybe theyll give you a hotel and food Voucher.
should I contact united by phone or use the contact form online?
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Offline iluv2travel

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Re: Airline Compensation Master Thread
« Reply #4319 on: August 02, 2019, 12:32:06 AM »
should I contact united by phone or use the contact form online?

By phone if you want a faster response.  Online is easier but can take about a week for them to give you their response/decision.