Topic Wiki

Issue with a flight to/from Europe make sure to check this link: http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Please post contact info for each airline:
AA-
Alitalia-
Airfrance-
Delta-
ElAl-
Iberia-
Lufthansa-
United-
WOW-



Author Topic: Airline Compensation Master Thread  (Read 482273 times)

Offline Moshe26

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Sep 2016
  • Posts: 531
  • Total likes: 15
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New York
Re: Airline Compensation Master Thread
« Reply #4380 on: August 29, 2019, 04:44:51 PM »

Offline Padle

  • DansDeals Copper Elite
  • *
  • Join Date: Jul 2018
  • Posts: 13
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4381 on: August 29, 2019, 09:48:01 PM »
United lost my child's car seat for the second time in one year (it came a day later). $125 voucher

Delta: 5 Hour delay, notified 3 hours before the original flight (so didn't leave home yet). Compensation : $50 Voucher

Offline shmooz

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2010
  • Posts: 1268
  • Total likes: 13
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4382 on: August 29, 2019, 10:47:55 PM »
UA $50 voucher for delayed meal service. Had no idea it was delayed and no idea why the offer showed up in my inbox until I logged on and saw the reason.

Offline sruliL

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jun 2016
  • Posts: 169
  • Total likes: 4
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Greater New York Area
Re: Airline Compensation Master Thread
« Reply #4383 on: August 29, 2019, 11:22:16 PM »
call Jetblue
You may not even have to. JetBlue is pretty good about proactively offering compensation. I was delayed a few weeks ago and before I landed there was already an email in my inbox and voucher deposited next day. Although delay was over 4 hours.
Life's not about doing things good, its about doing good things.

Offline iluv2travel

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jul 2019
  • Posts: 193
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4384 on: August 30, 2019, 01:47:23 AM »
I got a refund to my cc in the amount of $159.01. No explanation on how that was calculated, but I'm happy :). I was hoping they wouldn't give a voucher that I'd be pressured to use within a year.
Earlier this week I received an apology email from United for this re-routing and delay along with $150 UA voucher. This was a surprise to me as I actually thought the case was closed after they issued the partial refund and I didn't think of asking for anything in addition. Was definitely a welcoming gesture.

Offline metsgiantsfan

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Dec 2015
  • Posts: 342
  • Total likes: 13
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: NY
Re: Airline Compensation Master Thread
« Reply #4385 on: August 31, 2019, 11:58:11 PM »
Hi Everyone..pls tell me what you think of this. My family flew from EWR-FRA-TLV  on UNITED (ewr-fra) . All 4 of us flew Polaris using GPU's.  1)After confirming 3 times in advance that we were down for Kosher food, turns out they didnt have our meals. Staff told us this happens a lot and if you order "kosher"  over 72 hours before the flight (We ordered thhis 6 months ago and checked about a week before the flight), many times it doesnt get added..not sure if true or not. but all i know is we didnt get food.
2) Not uniteds fault, but a passenger came to my daughters pod while she was sleeping and started shaking her pod and seat, while making very weird noises.This startled and scared her and for the remaining 5 hours of the flight she was on my wifes lap crying off and on. They asked us if we wanted to call security upon landing but we decided not to since he didnt harm her. A few min later the attendant came over and told us that they think this passenger urinated in the aisle right by my daughters seat, so they put down some powder to absorb it. The pilot was notified and they think he might have mixed ambien with Alcohol or he was on drugs or drunk.

I emailed this to united about not having kosher food and told them about this disturbance which I mentioned that I am not blaming United in any way for this as this was a passenger who created this and wasnt the airliens fault, but I asked if we could get our return home flight upgraded to polaris since we couldnt enjoy the benefits of Polaris.... United wrote me back pretty quickly apologizing for the food and saying that the staff is trained for situations like that..They cant upgrade us but they can give us $250 each (total $1000)in united credit.  I thought this was fair but some of my friends think it should be much greater.  What are your opinions? (United Platinum we are)
thank you

Offline shmooz

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2010
  • Posts: 1268
  • Total likes: 13
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4386 on: September 01, 2019, 01:17:50 AM »
Hi Everyone..pls tell me what you think of this. My family flew from EWR-FRA-TLV  on UNITED (ewr-fra) . All 4 of us flew Polaris using GPU's.  1)After confirming 3 times in advance that we were down for Kosher food, turns out they didnt have our meals. Staff told us this happens a lot and if you order "kosher"  over 72 hours before the flight (We ordered thhis 6 months ago and checked about a week before the flight), many times it doesnt get added..not sure if true or not. but all i know is we didnt get food.
2) Not uniteds fault, but a passenger came to my daughters pod while she was sleeping and started shaking her pod and seat, while making very weird noises.This startled and scared her and for the remaining 5 hours of the flight she was on my wifes lap crying off and on. They asked us if we wanted to call security upon landing but we decided not to since he didnt harm her. A few min later the attendant came over and told us that they think this passenger urinated in the aisle right by my daughters seat, so they put down some powder to absorb it. The pilot was notified and they think he might have mixed ambien with Alcohol or he was on drugs or drunk.

I emailed this to united about not having kosher food and told them about this disturbance which I mentioned that I am not blaming United in any way for this as this was a passenger who created this and wasnt the airliens fault, but I asked if we could get our return home flight upgraded to polaris since we couldnt enjoy the benefits of Polaris.... United wrote me back pretty quickly apologizing for the food and saying that the staff is trained for situations like that..They cant upgrade us but they can give us $250 each (total $1000)in united credit.  I thought this was fair but some of my friends think it should be much greater.  What are your opinions? (United Platinum we are)
thank you

Everyone will have their own opinion, but I think it's fair. It's compensation for the food. Re the passenger there isn't anything they could have done differently.

Offline Chapshnell

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Apr 2013
  • Posts: 4358
  • Total likes: 24
  • DansDeals.com Hat Tips 10
  • Gender: Male
    • View Profile
  • Location: BP
  • Programs: Delta Skypesos, AA Shilling, AS Pounds.

Offline iluv2travel

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jul 2019
  • Posts: 193
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4388 on: September 01, 2019, 01:44:53 AM »
Everyone will have their own opinion, but I think it's fair. It's compensation for the food. Re the passenger there isn't anything they could have done differently.

Agree with this as they are mainly compensating for lack of meals and you admitted yourself that this passenger's behavior was not their fault and beyond their control. I do agree that the behavior was bizarre and disgusting and would have totally rankled me, but other than offering to have security called for him, there wasn't much else they could have done.

Offline iluv2travel

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jul 2019
  • Posts: 193
  • Total likes: 6
  • DansDeals.com Hat Tips 0
    • View Profile

Offline metsgiantsfan

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Dec 2015
  • Posts: 342
  • Total likes: 13
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: NY
Re: Airline Compensation Master Thread
« Reply #4390 on: September 01, 2019, 11:44:03 AM »
Agree with this as they are mainly compensating for lack of meals and you admitted yourself that this passenger's behavior was not their fault and beyond their control. I do agree that the behavior was bizarre and disgusting and would have totally rankled me, but other than offering to have security called for him, there wasn't much else they could have done.

Agree and as i mentioned I dont blame united, they handled it quite well..

Offline Hjay

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jan 2016
  • Posts: 829
  • Total likes: 27
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4391 on: September 01, 2019, 04:16:06 PM »
LY J booked with QF called elal before the flight to confirm kosher meal, on flight they said they donít have for me, didnít get request. Iím guessing I contact LY? Whatís the easiest way?

Offline qwerty123

  • Dansdeals Gold Elite
  • ***
  • Join Date: Dec 2018
  • Posts: 137
  • Total likes: 5
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: United States
Re: Airline Compensation Master Thread
« Reply #4392 on: September 01, 2019, 05:54:34 PM »
was on united flight from ewr to tlv and the air phone whole for my screen didnt work. Am i entilted for compensation?

Offline grodnoking

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Nov 2014
  • Posts: 4623
  • Total likes: 249
  • DansDeals.com Hat Tips 10
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4393 on: September 01, 2019, 06:19:54 PM »
was on united flight from ewr to tlv and the air phone whole for my screen didnt work. Am i entilted for compensation?
You're not entitled, but you can ask.
I'm not who you think I am.

Offline yelped

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2015
  • Posts: 4464
  • Total likes: 245
  • DansDeals.com Hat Tips 12
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4394 on: September 01, 2019, 06:31:56 PM »
Air phone whole, that's a new one.... :D