Topic Wiki

Issue with a flight to/from Europe make sure to check this link: http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Please post contact info for each airline:
AA-
Alitalia-
Airfrance-
Delta-
ElAl-
Iberia-
Lufthansa-
United-
WOW-



Author Topic: Airline Compensation Master Thread  (Read 490196 times)

Offline Agoldsc1

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2015
  • Posts: 1052
  • Total likes: 40
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New York, NY
Re: Airline Compensation Master Thread
« Reply #4455 on: December 03, 2019, 10:30:29 AM »
The Wifi and streaming entertainment system was broken on my Southwest flight (ISP-PBI). What, if anything, can I expect?

Offline thaber

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 2882
  • Total likes: 139
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4456 on: December 04, 2019, 01:57:33 PM »
EL AL lost luggage, they say permanently. was about 48 hours ago. sheitels, clothes etc. CC no help in this scenario and customer service says to put in a complaint online, which errors out. any recourse?

Offline davidrotts63

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2017
  • Posts: 6998
  • Total likes: 753
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Programs: Hertz Gold, Hyatt Member, BA Blue, Ebay banned, Amazon Prime
Re: Airline Compensation Master Thread
« Reply #4457 on: December 04, 2019, 04:15:34 PM »
EL AL lost luggage, they say permanently. was about 48 hours ago. sheitels, clothes etc. CC no help in this scenario and customer service says to put in a complaint online, which errors out. any recourse?
DOT
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline thaber

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 2882
  • Total likes: 139
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4458 on: December 04, 2019, 04:20:41 PM »

Offline Ellen

  • Dansdeals Bronze Elite
  • *
  • Join Date: Aug 2019
  • Posts: 46
  • Total likes: 3
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4459 on: December 04, 2019, 04:24:16 PM »
EL AL lost luggage, they say permanently. was about 48 hours ago. sheitels, clothes etc. CC no help in this scenario and customer service says to put in a complaint online, which errors out. any recourse?
You can fill out the form here:
https://www.elal.com/SiteCollectionDocuments/Baggage-Claim-Form_EN.pdf
and email it to the email address on top of the form.
I have got some compensation from them in the past for stolen luggage, not sure if situation is the same, though.
They offered me complete compensation for everything that i had receipts for and 50% for whatever i did not. It did take a long while and lots of tries/patience/HUCA's to get it out of them. Eventually, i did get a check.

Offline thaber

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 2882
  • Total likes: 139
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4460 on: December 04, 2019, 04:30:41 PM »
You can fill out the form here:
https://www.elal.com/SiteCollectionDocuments/Baggage-Claim-Form_EN.pdf
and email it to the email address on top of the form.
I have got some compensation from them in the past for stolen luggage, not sure if situation is the same, though.
They offered me complete compensation for everything that i had receipts for and 50% for whatever i did not. It did take a long while and lots of tries/patience/HUCA's to get it out of them. Eventually, i did get a check.
Thank you

Offline simplicity

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2019
  • Posts: 145
  • Total likes: 2
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: lakewood
Re: Airline Compensation Master Thread
« Reply #4461 on: December 04, 2019, 05:59:28 PM »
Delayed 2 hours UA from ewe to tlv for mechanical error and then s/o lost passport what should I expect as compensation?

Offline KSMH

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2018
  • Posts: 1213
  • Total likes: 90
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4462 on: December 04, 2019, 06:09:26 PM »
EL AL lost luggage, they say permanently. was about 48 hours ago. sheitels, clothes etc. CC no help in this scenario and customer service says to put in a complaint online, which errors out. any recourse?

What CC?

U should be covered by the Montreal Convention and that's up to 1700 +/-. You can try with the airline based common sense and see where u get with that first. Keep in mind the Montreal convention has a time frame u gotta submit your claim by.
Always praying for delayed baggage.

Offline thaber

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2008
  • Posts: 2882
  • Total likes: 139
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4463 on: December 04, 2019, 06:20:10 PM »
What CC?

U should be covered by the Montreal Convention and that's up to 1700 +/-. You can try with the airline based common sense and see where u get with that first. Keep in mind the Montreal convention has a time frame u gotta submit your claim by.
It was booked by her mother in law through Wells Fargo with points. Thank you

Offline KSMH

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2018
  • Posts: 1213
  • Total likes: 90
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4464 on: December 04, 2019, 06:23:17 PM »
It was booked by her mother in law through Wells Fargo with points. Thank you

I never dealt with WF.

Always praying for delayed baggage.

Offline simplicity

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2019
  • Posts: 145
  • Total likes: 2
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: lakewood
Re: Airline Compensation Master Thread
« Reply #4465 on: December 08, 2019, 06:05:30 PM »
booked trip with chase travel suppose to go from TLV to ZRH to EWR [then continuing to IAD but skipping that leg]  got email 2 hours before the flight that s/t went wrong and they rebooked me and going straight from ZRH to AID, and no rep knew why,but i got them to put me on later flight stopping in Vienna to EWR, question is: who do i reach out to chase or united/swiss and does that whole EU thing apply here?

Offline EJB

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 5102
  • Total likes: 157
  • DansDeals.com Hat Tips 15
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4466 on: December 08, 2019, 06:09:13 PM »
booked trip with chase travel suppose to go from TLV to ZRH to EWR [then continuing to IAD but skipping that leg]  got email 2 hours before the flight that s/t went wrong and they rebooked me and going straight from ZRH to AID, and no rep knew why,but i got them to put me on later flight stopping in Vienna to EWR, question is: who do i reach out to chase or united/swiss and does that whole EU thing apply here?

Depends why you got switched

Offline flyingace

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jun 2008
  • Posts: 511
  • Total likes: 22
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4467 on: December 08, 2019, 06:40:21 PM »
EL AL lost luggage, they say permanently. was about 48 hours ago. sheitels, clothes etc. CC no help in this scenario and customer service says to put in a complaint online, which errors out. any recourse?
It might be worth it to go down to the airport and check for it yourself.  TLV has lots of unclaimed luggage... Sometimes the tags get ripped off and they don't know where to call. Or it shows up really delayed and no one cares to track down the owners.

Offline simplicity

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2019
  • Posts: 145
  • Total likes: 2
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: lakewood
Re: Airline Compensation Master Thread
« Reply #4468 on: December 08, 2019, 06:48:18 PM »
Depends why you got switched
they just said "Dear SWISS Customer

One of your flights cannot be operated as planned. We have therefore rebooked it for you.
We apologise for any inconvenience."

Offline EJB

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Sep 2012
  • Posts: 5102
  • Total likes: 157
  • DansDeals.com Hat Tips 15
    • View Profile
Re: Airline Compensation Master Thread
« Reply #4469 on: December 08, 2019, 06:49:05 PM »
they just said "Dear SWISS Customer

One of your flights cannot be operated as planned. We have therefore rebooked it for you.
We apologise for any inconvenience."
I didnít say why chase told you it got switched.